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Software Support Executive

2 years

1 - 2 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

ROLES AND RESPONSIBILITIES

  • Working with customers/employees to identify software problems and advising them for solution.
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.
  • Logging and keeping records.
  • Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
  • Redirect problems to appropriate resource.
  • Able to do client level meeting and also able to handle client call by company provided SIM Card
  • Able to do independent demo of software product

Location: Rajkot, Gujarat
Position: 02
Experience : 6 months – 2 years (Freshers allowed)
Technical Skills : Working with customers/employees, identify software issues, ability to resolve client queries, etc

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Shift:

  • Day shift

Work Days:

  • Monday to Friday
  • Weekend availability

Work Location: In person

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