Desktop Support Engineer

As a Desktop Support Engineer at ComUnus, you will be responsible for installing, configuring, and maintaining desktop operating systems, software applications, and peripheral devices. Your role will involve managing email backup systems to ensure users" emails are regularly backed up and accessible for recovery when needed. Troubleshooting and resolving issues related to hardware, software, networking, and user accounts will be part of your daily tasks. You will be expected to respond to service desk tickets, phone calls, and emails in a professional and efficient manner. Collaboration with IT teams is essential to ensure seamless system upgrades, patches, and deployments. Additionally, you will assist in setting up and configuring new desktop systems for employees, including imaging and software installation. Providing training and support to end-users on various software applications, hardware, and best practices will be crucial in this role. Regular hardware maintenance, including diagnostics and repairs on desktops and laptops, will also be part of your responsibilities. You will be required to maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system. Ensuring compliance with company security policies by managing user access, permissions, and security settings is a key aspect of the role. You will assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems. Participation in the creation and maintenance of IT documentation and knowledge base articles is also expected of you. The ideal candidate for this position should have 3-4 years of experience in desktop support. The work location is Pimpri Chinchwad, and candidates from Mumbai are preferred. Immediate joiners are preferred for this role. If you are looking to join a dynamic team and have a passion for providing technical support to end-users, then this position is perfect for you. Apply now and be part of our growing organization at ComUnus.,