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Startek
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Assistant Manager - OPS

Assistant Manager - OPS

5 - 7 years

|

4 - 5 Lacs

Lucknow

Posted:1 week ago| Platform:

Apply

Skills Required

Attrition Management Shrinkage Aht CSAT Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the center, ensuring smooth functioning and meeting targets.
Oversee team handling, including recruitment, training, performance management, and development.
Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives.
Monitor CSAT scores to identify areas for improvement in customer satisfaction.
Analyze AHT data to optimize resource allocation and improve overall efficiency.

Desired Candidate Profile

5-7 years of experience in BPO/Call Centre industry with a focus on people management.
Strong understanding of Attrition Management principles and practices.
Excellent communication skills with ability to handle multiple stakeholders effectively.

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Startek

Outsourcing and Offshoring Consulting

Denver CO

10001 Employees

195 Jobs

Key People

Bharat Rao

Chief Executive Officer
Sandeep K. Gupta

Chief Financial Officer
Rachel E. Fleishman

Chief Operating Officer
Amit Sethi

President, Global Operations

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