Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Nashik
>
Digit Insurance
>
Associate Manager - Customer Happiness

Associate Manager - Customer Happiness

Digit Insurance

5 - 7 years

5 - 6 Lacs

Nashik

Posted:4 days ago| Platform:

Apply

Skills Required

Customer Service Voice Process Team Management Relationship Management Net Promoter Score Customer Satisfaction Shrinkage CSAT Inbound Attrition Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation : Associate Manager

Company Name : Go digit General Insurance Pvt. Ltd

Process : Inbound

Exp : 5 to 7 yrs

Working Days : 6 days working.

Key Responsibilities:

Establish clear objectives and performance goals for the team.
Assign tasks effectively and manage deadlines.
Supervise daily operations to ensure smooth workflow.
Track team performance and report key metrics to management.
Serve as the primary communication link between management and the team.
Conduct call monitoring, provide coaching and feedback, and ensure consistent delivery of the defined customer experience.
Inspire and motivate team members to achieve their best.
Identify training needs and facilitate skill development through coaching.
Address team concerns, resolve conflicts, and maintain a positive work environment.
Acknowledge and reward outstanding performance.
Promote innovation and encourage calculated risk-taking.
Plan and execute team-building activities to strengthen collaboration.

Candidate Requirements:

Excellent verbal and written communication skills in
English and Hindi
(mandatory).
Prior experience in a
voice-based customer support process
is preferred.
Willingness to work
on-site (Work from Office only)
.

More Jobs at Digit Insurance

Underwriting Apprentice

Bengaluru

Experience: Not specified

Salary: Not disclosed

Mis Intern

Bengaluru

Experience: Not specified

Salary: Not disclosed

Health Provider Network Management

Vijayawada, Hyderabad, Coimbatore

Experience: Not specified

INR 5 - 12 Lacs

Health Provider Network Management - Multiple Locations

Mumbai, Hyderabad, Ahmedabad

5 - 10 yrs

INR 5 - 12 Lacs

Content Writer Apprentice

Bengaluru

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.