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3.0 - 4.0 years

5 - 6 Lacs

Kolkata

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Handle cash transactions accurately and efficiently, including processing sales, returns, and exchanges. Follow store policies and procedures, including those related to cash handling and security. Assist with store merchandising and stocking, as needed.

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1.0 - 5.0 years

1 - 2 Lacs

Kolkata, Ramgarh

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Maintain the cleanliness and upkeep of facilities and grounds. Perform routine maintenance and repairs as needed. Ensure safety and security of the premises. Monitor and replenish supplies and equipment. Report any issues or concerns to management. Assist with event setup and coordination.

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5.0 - 6.0 years

1 - 2 Lacs

Kolkata

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Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

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1.0 - 6.0 years

2 - 4 Lacs

Surat

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To ensure the site is functioning smoothly Key Responsibilities Assist in maintaining a safe, efficient, smooth running working environment providing a good day-to-day maintenance and technical service. Undertake maintenance, refurbishments, renovations and repair tasks to the highest standard. Undertake all repair associated with water services installed. Maintain / repair W / C systems and sanitary installations. Maintain / repair / install water services to air handling units and fan coil units Maintain and keep records of maintenance work carried out in the premises. Fault finding and testing water services. Maintain / repair floor drainage system in market, roof gutters and rain water drainage systems Maintain/repair/install hot water storage cylinders and heaters, fire hoses, wash down systems, primary and secondary water pumps / service radiators and associated controls / sterilizations units. Inspect / service / repair valve cocks and strainers on water supply systems condenser / low temp hot water chilled water / clean service shower units Assist contractors and other trades as required. Undertake general maintenance repair work as required. Train and supervise, on an ongoing basis, other Multi Skilled Technicians in own trade, so they are able to undertake basic tasks to a proficient level. To learn and undertake other maintenance skills to a basic level as require within the Market (including carpentry/welding). Maintain and keep records of maintenance problems. Advise Head of Maintenance of any maintenance problems and reporting all accidents to Head of Maintenance via the markets accident report for procedure. Qualifications: ITI (Industrial Trade Institute) certificate Ability to troubleshoot related systems Communicate and collaborate with facility personnel Pro-active Disciplined Organized Service-attitude

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4.0 - 5.0 years

2 - 3 Lacs

Hyderabad

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Sodexo Food Solutions India Pvt. Ltd. is looking for Technician - Hvac to join our dynamic team and embark on a rewarding career journey We are looking for a knowledgeable and experienced HVAC Technician to install, maintain, and repair HVAC systems in residential and commercial settings The ideal candidate will have a strong understanding of HVAC systems, excellent troubleshooting skills, and a commitment to customer satisfaction Responsibilities: Install new heating, ventilation, and air conditioning systems according to specifications and company standards Perform routine maintenance on HVAC systems to ensure they are operating efficiently Diagnose and repair HVAC system issues promptly and effectively Test HVAC systems to ensure they are functioning correctly and make adjustments as needed Keep accurate records of all maintenance and repair work performed Provide exceptional customer service and communicate effectively with customers regarding the status of their HVAC systems Stay up-to-date on the latest HVAC technology and industry trends Adhere to all safety protocols and regulations while performing HVAC work

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5.0 - 7.0 years

1 - 2 Lacs

Hyderabad

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Good sound in LT , PT , TT & RTD Weigh scales & Filling stations. Pneumatic ON/OFF valves & Control valves LT,PT calibration. Basic knowledge in troubleshooting PLC. Foundation field bus knowledge.

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3.0 - 5.0 years

1 - 2 Lacs

Bawal

Work from Office

Good sound in LT , PT , TT & RTD Weigh scales & Filling stations. Pneumatic ON/OFF valves & Control valves LT,PT calibration. Basic knowledge in troubleshooting PLC. Foundation field bus knowledge.

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1.0 - 5.0 years

3 - 4 Lacs

Ahmedabad

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Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines

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3.0 - 8.0 years

1 - 4 Lacs

Chennai

Work from Office

Key Responsibility : Resolving technical faults of medical equipment's, accessories etc. as applicable Updating Service User Manual of Shalya products Co-ordinating with Technicians for regular updates on the services Handling preventive maintenance of the Shalya Products across PAN India Conducting quality assurance and safety checks on all equipments Understanding the customers technical issue and resolving the same offline or online as per requirement Acting promptly on the requests raised by customers for spare replacement, calibration, software upgradation etc. as per requirement Producing timely and detailed service reports Providing demonstrations and trainings to customers as required for effective use of the medical devices Providing recommendations about new features and product improvements Ensuring availability of the spare parts required for Service activities Daily On-Field expenses and spare parts expenses as applicable to be settled Daily task reporting to Seniors Conducting research and attending workshops to remain abreast of developments in medical device industry Carrying out any other tasks assigned by Reporting Manage SKIILS / COMPETENCIES NEEDED Ability to troubleshoot, test, repair and service technical equipment Ability to travel as per business requirement and to adapt to changing work schedules Customer Service mindset Customer Satisfaction Effective communication skills MINIMUM QUALIFICATIONS Diploma in Electronics / Biomedical MINIMUM EXPERIENCE 3 to 5 years of experience in relevant industry Exposure to field service preferred

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4.0 - 8.0 years

15 - 22 Lacs

Gurugram

Work from Office

Employment Type: Contractual for 1 Year Handing GST compliances like computation of monthly GST liability, filing GSTR 1, GSTR 3B returns, reconciliation of ITC with GSTR 2A/2B, Annual Returns (GSTR 9/9C) etc. Workings on GST Refunds, handling notices from GST department. Reconciliation of data with returns and books. Income tax related compliances like review of TDS liability, filing TDS Returns, issuance of TDS Certificates, reply to routine notices. Preparing schedules and coordination with Auditors for Statutory Audit and Tax Audit. Supporting in monthly, Quarterly and annual books closings. Support in Audit of financial transactions and documents. Perform assigned balance sheet reconciliations. Required Skills Should have knowledge of GST, TDS, Income tax, Transfer Pricing. Should have knowledge and experience of Statutory / External / Tax Audits Should have experience of working on any GST tool Should have advanced skills in MS Excel, MS Word and Outlook. Good communication skills both verbal and written. Ability to prioritize and multi task. Qualification B.COM, Semi Qualified CA Tenure of Service 12 Months contract Additional Information Welcome to our Support Organization In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll globally Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow. Alle your information will be kept confidential according to EEO guidelines. What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are. Never be short of inspiration from colleagues, clients, and projects. The long-term thinking of a foundation-owned company We offer: A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from. Opportunity to work with varied work tasks, across the organization. Opportunity to develop and influence your own area of responsibility. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application.

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1.0 - 3.0 years

5 - 12 Lacs

Chennai

Work from Office

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences. Responsibilities Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction. Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations. Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity. Provide technical support and guidance to users ensuring timely resolution of service desk queries. Monitor and maintain Windows systems to ensure optimal performance and security. Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability. Participate in rotational shifts to provide 24/7 support ensuring consistent service availability. Document and update incident management processes to improve efficiency and response times. Conduct regular system audits to identify and address potential vulnerabilities. Assist in the development of training materials to enhance team knowledge and skills. Collaborate with stakeholders to gather requirements and implement effective IT solutions. Stay updated with the latest industry trends and technologies to drive continuous improvement. Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals. Qualifications Possess strong experience in AI-enabled chatbots and their application in service desk environments. Demonstrate proficiency in networking principles and practices to support robust IT infrastructure. Exhibit expertise in incident management and Service Now for efficient problem resolution. Have a solid understanding of Windows systems and their maintenance for optimal performance. Show experience in service desk operations and user support in a hybrid work model. Display excellent communication skills to effectively interact with users and team members. Be adaptable to rotational shifts to provide consistent support across different time zones. Certifications Required ITIL Foundation V4 Certification is a plus.

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1.0 - 4.0 years

2 - 5 Lacs

Mumbai, Chandigarh, Gurugram

Work from Office

CCS Real Estate is looking for Assistant Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

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3.0 - 7.0 years

5 - 9 Lacs

Mumbai, Chandigarh, Gurugram

Work from Office

CCS Real Estate is looking for Sr. Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

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2.0 - 5.0 years

4 - 8 Lacs

Mumbai, Chandigarh, Gurugram

Work from Office

CCS Real Estate is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

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1.0 - 6.0 years

3 - 8 Lacs

Pune

Work from Office

Good Communication Skills Ability to understand client requirements Creative writing and understanding of Content Presentations skills Creation of business proposals Creation of database and networking Experience: Min 1 year with Event & Media Background Remuneration: Best in Industry Qualification: Graduate / PG / MBA

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0.0 - 1.0 years

2 - 6 Lacs

Gurugram

Work from Office

We are seeking a creative and detail-oriented Graphic Designer to join our team The ideal candidate will have a strong portfolio that demonstrates their ability to create visually compelling designs across various media You will collaborate with marketing, product, and content teams to bring ideas to life and help maintain a consistent visual brand identity

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10.0 - 15.0 years

30 - 35 Lacs

Bengaluru

Work from Office

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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2.0 - 8.0 years

4 - 10 Lacs

Patna

Work from Office

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

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2.0 - 4.0 years

4 - 6 Lacs

Hyderabad

Work from Office

Job Summary: We are seeking a skilled and dedicated AC Technician to install, maintain, and repair air conditioning systems and HVAC equipment in our facility. The ideal candidate should have a strong understanding of refrigeration cycles, electrical components, and safety protocols to ensure a comfortable and safe environment for patients, staff, and visitors. Key Responsibilities: Install, troubleshoot, and repair split, window, cassette, VRF, and central air conditioning systems. Perform routine maintenance and inspections of HVAC systems to ensure optimal performance. Check and refill refrigerant levels, clean coils and filters, and calibrate thermostats. Diagnose electrical and mechanical faults in HVAC systems and ensure timely repairs. Maintain service logs, records of inspections, and reports for all maintenance activities. Coordinate with vendors for major repairs or replacements if required. Ensure all work complies with safety standards, infection control protocols, and hospital guidelines. Attend to emergency breakdowns and complete assigned tasks in a timely manner. Assist in energy-saving initiatives and contribute to environmental sustainability goals. Requirements: ITI/Diploma in Refrigeration and Air Conditioning or equivalent. Minimum 2 4 years of experience in AC servicing, preferably in healthcare or commercial establishments. Sound knowledge of HVAC systems, tools, equipment, and safety procedures. Ability to read blueprints, schematics, and manufacturer manuals. Physically fit and capable of working in various conditions and at heights if required. Basic knowledge of electrical systems and plumbing is an advantage.

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5.0 - 8.0 years

5 Lacs

Mumbai

Work from Office

Business Manager - MSME - Mumbai (Boisar) Job ID - KFL10360 Posting Date 30 June 2023 Sales-MSME 5-8 Years Boisar, Maharashtra, IN No. of Post Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers/managers. New Client Acquisition & Business generation of MSME Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, LAP, Mortgages, Business Loans, etc.) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.

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5.0 - 8.0 years

5 Lacs

Mumbai

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Business Manager - MSME - Vashi (Mumbai) Job ID - KFL10234 Posting Date 30 June 2023 Sales-MSME 5-8 Years Vashi, Maharashtra, IN No. of Post Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers/managers. New Client Acquisition & Business generation of MSME Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, LAP, Mortgages, Business Loans, etc.) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.

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5.0 - 8.0 years

5 Lacs

Pune

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Business Manager - MSME - Pune (Manjari) Job ID - KFL10435 Posting Date 30 June 2023 Sales-MSME 5-8 Years Pune, Rajasthan, IN No. of Post Job Description Key Roles and Responsibilities: Would be responsible to achieve the sales target assigned. Handling the Team of Relationship Officers/managers. New Client Acquisition & Business generation of MSME Business. Responsible for individual & team targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of team productivity and business. Team motivation/ training. Giving product training to existing and new hired team. Manage both internal & external channel for business expansion & development Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. What we re looking for: Relevant Experience of Sales and Collection (in Asset Finance products, LAP, Mortgages, Business Loans, etc.) from Banks/ NBFC /Financial Institutions. Must have knowledge and hands-on experience of retail sales.

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2.0 - 6.0 years

4 - 8 Lacs

Mumbai

Work from Office

Taking care of Corporate claims process One point contact for PID Creation and New MOU fallow up & collection External Surveyors fallow-up Back support for a team and an average of 800 Payment posting Attending phone calls of customers HO Co-ordination for repair portal ID creations

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5.0 - 10.0 years

11 - 21 Lacs

Hyderabad

Work from Office

SUMMARY Job Title - Car Mechanic Utilize diagnostic tools to identify mechanical and electrical faults in vehicles Repair or replace faulty components including brakes, engines, transmissions, and air conditioning systems Conduct test drives to verify the success of repairs Perform routine maintenance tasks such as oil changes, tire rotations, and fluid top-ups Inspect and replace filters, spark plugs, and brake pads Check battery health and assess electrical systems Operate specialized tools such as wrenches, lifts, and diagnostic scanners Maintain and calibrate tools to ensure proper functionality Requirements Requirements: At least 2 years of experience in a similar role Benefits Tax Free Salary . 10hours duty/ weekly off. Free Accommodation,Transport, Medical. 2 years employment visa. flight ticket provided

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2.0 years

3 - 5 Lacs

Bengaluru

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Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in delivery management within the Hi-Tech and Devices domain. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your contributions will directly impact our companys success and societal advancement. Responsibilities Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution. Oversee the delivery management process ensuring timely and accurate service delivery to clients. Collaborate with cross-functional teams to enhance service quality and operational efficiency. Utilize technical expertise to troubleshoot and resolve complex issues within the Hi-Tech and Devices domain. Implement best practices in service management to optimize helpdesk operations. Analyze customer feedback to identify areas for improvement and drive continuous enhancement. Develop and maintain comprehensive documentation for helpdesk processes and procedures. Coordinate with stakeholders to align helpdesk services with business objectives and customer needs. Monitor helpdesk performance metrics to ensure adherence to service level agreements. Facilitate training sessions for team members to enhance their technical and customer service skills. Engage in proactive communication with clients to manage expectations and build strong relationships. Support the integration of new technologies to improve helpdesk capabilities and customer experience. Contribute to the development of innovative solutions to address emerging customer needs. Qualifications Possess a strong background in delivery management with a focus on Hi-Tech and Devices. Demonstrate excellent problem-solving skills and the ability to work under pressure. Exhibit strong communication and interpersonal skills to effectively interact with clients and team members. Have a keen attention to detail and a commitment to delivering high-quality service. Show proficiency in using helpdesk software and tools to manage customer inquiries. Display a proactive approach to identifying and addressing potential issues before they escalate. Maintain a customer-centric mindset prioritizing the needs and satisfaction of clients. Certifications Required ITIL Foundation Certification or equivalent in service management.

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