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Jobs

Service Engineer

Xcellance Medical Technologies Pvt Ltd

3 - 8 years

1 - 4 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Service Engineering Field Service After Sales Service After Market Service After Sales Support Repair Technical Services Servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibility :

Resolving technical faults of medical equipment's, accessories etc. as applicable

Updating Service User Manual of Shalya products
Co-ordinating with Technicians for regular updates on the services
Handling preventive maintenance of the Shalya Products across PAN India
Conducting quality assurance and safety checks on all equipments
Understanding the customers technical issue and resolving the same offline or online

as per requirement

Acting promptly on the requests raised by customers for spare replacement,

calibration, software upgradation etc. as per requirement

Producing timely and detailed service reports
Providing demonstrations and trainings to customers as required for effective use of

the medical devices

Providing recommendations about new features and product improvements
Ensuring availability of the spare parts required for Service activities
Daily On-Field expenses and spare parts expenses as applicable to be settled
Daily task reporting to Seniors
Conducting research and attending workshops to remain abreast of developments in

medical device industry

Carrying out any other tasks assigned by Reporting Manage
SKIILS / COMPETENCIES NEEDED
Ability to troubleshoot, test, repair and service technical equipment
Ability to travel as per business requirement and to adapt to changing work
schedules
Customer Service mindset
Customer Satisfaction
Effective communication skills
MINIMUM QUALIFICATIONS
Diploma in Electronics / Biomedical
MINIMUM EXPERIENCE
3 to 5 years of experience in relevant industry
Exposure to field service preferred

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