Role: ServiceNow KB Manager Location: Remote Exp - 5+ years Skills: ServiceNow Availability : Immediate to 30 days The ideal candidate is deeply committed to problem solving on behalf of customers and employees, is tenacious and not afraid to push for results, and enjoys the challenges associated with creating new functions and processes. Responsibilities Curate Knowledge: Identify, collect, and organize both internal and external knowledge resources to ensure accessibility, relevance, and accuracy. Develop systems for categorizing and tagging information in an easily retrievable format. Collaborative Knowledge Sharing: Foster a culture of knowledge sharing across departments. Work closely with teams to understand their needs and ensure that knowledge is effectively shared, leveraged, and applied to improve performance. Knowledge Management Tools: Implement, maintain, and optimize knowledge management systems (e.g., Community, Confluence, etc.), ensuring they are user-friendly and aligned with organizational goals. Content Creation and Curation: Produce and curate training materials, documentation, guides, and best practices to support knowledge transfer within teams. Collaboration with Subject Matter Experts (SMEs): Work alongside SMEs to capture their insights and ensure that the knowledge is documented and shared appropriately across the organization. Continuous Improvement: Regularly assess knowledge management practices and tools, seeking opportunities for improvement. Monitor trends in knowledge sharing and recommend best practices for optimizing workflows. Training and Support: Provide training and guidance to employees on how to utilize knowledge management systems effectively. Serve as a point of contact for knowledge-related queries and support. Encourage Cross-Functional Collaboration: Facilitate the exchange of knowledge between different teams and departments, promoting cross-functional collaboration and innovative problem-solving. Requirements 2+ years of writing experience in technical or content authoring in areas such as technical support troubleshooting and process documentation in English. 1+ years experience publishing knowledge content to blogs or online communities or knowledge bases. 1+ years experience with Confluence and Jira. Previous experience in a technical support organization assisting customers in a SaaS environment and contributing to knowledge generation processes. Creative self-starter; originates and drives continuous improvement Deeply curious and not afraid to take initiative. Excellent written and verbal communication skills, with an ability to explain complex concepts clearly. Strong organizational and project management skills, with the ability to manage multiple priorities. Collaborative mindset with experience working across diverse teams. Adept at building out internal process and measurement frameworks. Able to manage deadlines and work collaboratively in a fast-paced environment demonstrating flexibility and adaptability. Excellent presentation, written, and verbal skills Bachelor’s degree (or equivalent work experience) in Information Management, Business Administration, Communications, or a related field. Preferred Skills 5+ years of experience in knowledge management, information management, or a similar role. Understanding of knowledge management principles, systems, and tools. Familiarity with using Community as a core element of knowledge management. Familiarity with Community SaaS platforms. Show more Show less

Role: Automation Test Engineer Location: Chennai Hybrid Exp - 4+ years Skills: Selenium, Java, Katalon Availability : Immediate to 30 days Duties will include: Developing and implementing Automaton test cases for an Automated business process. Monitoring and analyzing quality performance for an Automated business Process. Collaborating with operations managers to develop and implement controls and improvements. Writing Automated and manual test scripts and test cases for the Automated business process. Develop improved standards for production and design, and create testing protocols for implementation across all service lines. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes. Required skills and qualifications. Minimum 5 years of QA experience Must need In Depth knowledge on Automation testing tools like Katalon, Test Complete Good Scripting experience with Selenium, Groove Automated testing experience with Desktop Applications Certification in Six Sigma, quality management or quality assurance In-depth knowledge of quality management system (QMS) procedures Understanding of agile/scrum methodology and how QA functions within it Outstanding problem-solving and decision-making skills Excellent verbal and writing skills. Show more Show less

Role: Automation Test Engineer Location: Chennai Hybrid Exp - 4+ years Skills: Selenium, Java, Katalon studio Availability : Immediate to 30 days Duties will include: Developing and implementing Automaton test cases for an Automated business process. Monitoring and analyzing quality performance for an Automated business Process. Collaborating with operations managers to develop and implement controls and improvements. Writing Automated and manual test scripts and test cases for the Automated business process. Develop improved standards for production and design, and create testing protocols for implementation across all service lines. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes. Required skills and qualifications. Minimum 5 years of QA experience Must need In Depth knowledge on Automation testing tools like Katalon, Test Complete Good Scripting experience with Selenium, Groove Automated testing experience with Desktop Applications Certification in Six Sigma, quality management or quality assurance In-depth knowledge of quality management system (QMS) procedures Understanding of agile/scrum methodology and how QA functions within it Outstanding problem-solving and decision-making skills Excellent verbal and writing skills. Show more Show less

Job description Position: ServiceNow Portal Developer Location : Remote Experience: 5+ years Availability : Immediate to 30 Days Contractual Position Responsibilities : Design, develop, and implement ServiceNow Service Portal solutions tailored to meet business requirements and enhance user experience. Customize and configure ServiceNow Service Portal widgets, pages, and themes to align with organizational standards and user needs. Work closely with stakeholders to gather and analyze requirements, providing expert guidance on ServiceNow capabilities and best practices. Collaborate with cross-functional teams, including IT, business analysts, and end-users, to ensure seamless integration and functionality of Service Portal components. Troubleshoot and resolve issues related to Service Portal functionality, performance, and user experience. Develop and maintain documentation for Service Portal design, configuration, and customization processes. Stay up-to-date with the latest ServiceNow features, trends, and best practices to ensure the delivery of cutting-edge solutions. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of hands-on experience in ServiceNow Service Portal development, including custom widget development and UI/UX design. Strong proficiency in JavaScript, HTML, CSS, and AngularJS. Experience with ServiceNow's Service Portal framework, including the creation and customization of widgets, pages, and themes. Solid understanding of ServiceNow's overall architecture and integration capabilities. Demonstrated ability to manage multiple projects and priorities in a fast-paced environment. Excellent problem-solving skills and a proactive approach to identifying and addressing issues. Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. Preferred Skills ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) certifications. Experience with REST/SOAP APIs and integrations with external systems. Knowledge of Agile methodologies and project management practices. Desired Skills and Experience ServiceNow Development, Service Portal Configuration, JavaScript, AngularJS, REST API Integration, service portal, widgets, custom widget development Show more Show less

Role: Katalon Tester / Automation Location: Remote Exp - 5+ years Skills: Selenium, Java, Katalon studio Availability : Immediate to 30 days Duties will include: Developing and implementing Automaton test cases for an Automated business process. Monitoring and analyzing quality performance for an Automated business Process. Collaborating with operations managers to develop and implement controls and improvements. Writing Automated and manual test scripts and test cases for the Automated business process. Develop improved standards for production and design, and create testing protocols for implementation across all service lines. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes. Required skills and qualifications. Minimum 5 years of QA experience Must need In Depth knowledge on Automation testing tools like Katalon, Test Complete Good Scripting experience with Selenium, Groove Automated testing experience with Desktop Applications Certification in Six Sigma, quality management or quality assurance In-depth knowledge of quality management system (QMS) procedures Understanding of agile/scrum methodology and how QA functions within it Outstanding problem-solving and decision-making skills Excellent verbal and writing skills.

Position: ServiceNow ATF Tester Location : Chennai / Remote Experience: 5+ years Expertise: ServiceNow, ATF, Katalon , Selenium Availability: Immediate to 30 Days Relevant 6+ Yrs Exp in ServiceNow testing. Experience in testing various modules within ServiceNow (e. g. Change, Incident, Knowledge, Problem, CMDB, Integrations) Keep Management updated of progress or report issues. Testing experience on Service Catalog Integration Hub and Flow Designer and general integration. Knowledge of workflows in various ITSM modules (Incident, Change, Problem, Service Catalogue, IT Asset Management, CMDB). Experience of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Knowledge on automation tools such as ATF, Selenium, QTP is an added advantage. Good understanding of REST API's. Excellent written and verbal communication skills. Strong knowledge & use of QA methodologies e.g. Agile, Waterfall, DevOps, BDD Demonstrate strong ability to evaluate constraints, risks and dependencies. Analytical mind and problem-solving aptitude. Executing testing for large, complex delivery on ServiceNow technologies Developing functional test automation frameworks Bring quality in CI/CD pipelines for delivery Able to assess and review unit tests Reviewing test processes and practices Guide and support others for building and improving team practices ISTQB Foundation Level certificate (or equivalent experience Must need In Depth knowledge on Automation testing tools like Katalon , Test Complete Good Scripting experience with Selenium, Groove Automated testing experience with Desktop Applications Certification in Six Sigma, quality management or quality assurance In-depth knowledge of quality management system (QMS) procedures Understanding of agile/scrum methodology and how QA functions within it Outstanding problem-solving and decision-making skills Excellent verbal and writing skills.

Role: ServiceNow Business Analyst Location : Chennai - Hybrid Exp: 8+ years Experience as a Business Analyst with experience of working in a technology environment, using business analysis tools/techniques to design and deliver business change At least 5+ years of experience working as Functional / Business Analyst. Should have a good understanding of Agile Methodologies. Should have a good understanding of SAFe Practices. Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation. Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management. Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items. Other Responsibilities: Requirements Gathering: Collaborate with stakeholders to understand their business needs and translate them into detailed requirements and functional specifications. Data Analysis: Analyze business processes, data flows, and systems to identify areas for improvement and recommend solutions. Process Improvement: Lead efforts to improve existing business processes by identifying inefficiencies and suggesting enhancements. Documentation: Create comprehensive documentation, including business requirements, functional specifications, process maps, and user guides. Stakeholder Communication: Facilitate effective communication between business stakeholders, IT teams, and external vendors to ensure project success. Quality Assurance: Assist in the development and execution of test plans to ensure solutions meet the defined requirements and quality standards. Training and Support: Provide training and support to end-users to ensure successful implementation and adoption of new systems and processes. Qualifications: Experience: Minimum of 5+ years of experience as a Business Analyst, preferably from life science / healthcare domain. Technical Skills: Proficiency in business analysis methodologies - Agile frameworks. Experience with data analysis tools (e.g., SQL, Excel) and project management software like JIRA, Confluence. Soft Skills: Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and leadership abilities. Ability to work independently and as part of a team.