ServiceNow ITOM Specialist

Holistic Partners, Inc

5 years

0 Lacs

India

Posted:2 days ago| Platform:

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Skills Required

servicenow video discovery service mapping server data integrity compliance governance network support networking aws azure integration monitoring certification itil scripting javascript

Work Mode

Remote

Job Type

Contractual

Job Description

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Duration

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About the Role:

We’re looking for a ServiceNow ITOM Specialist with strong hands-on experience in Discovery and Service Mapping to help us improve visibility into our IT infrastructure. You’ll play a key role in implementing and optimizing ITOM features, ensuring our CMDB is accurate, up-to-date, and driving real value.

Key Responsibilities:

Configure and manage ServiceNow Discovery and Service Mapping.
Build and maintain accurate application service maps.
Troubleshoot MID server, probes, and discovery issues.
Ensure CMDB health, data integrity, and compliance with governance policies.
Collaborate with infrastructure, network, and app teams to support service visibility.

Requirements:

5+ years working with ServiceNow ITOM, especially Discovery and Service Mapping.
Strong knowledge of infrastructure, networking, and cloud platforms (AWS, Azure, etc.).
Experience with CMDB, MID servers, and integration of monitoring tools.
ServiceNow certification in Discovery or Service Mapping is a plus.
ITIL knowledge and scripting experience (JavaScript) are desirable.

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