Service Management Specialist

As a Service Management Specialist at Accenture, you will play a crucial role in managing and resolving customer queries, handling escalations, and addressing complaints to ensure customer satisfaction. Your responsibilities will also include closing faults and complaints within SLAs. Your proficiency in Excel and MIS reports will be essential for preparing management reports and analyses, both recurring and ad-hoc. This role focuses on tracking business performance through reliable data and insights while actively managing employee behaviors. To excel in this role, you should possess skills in program and project management, analysis and reporting, and the use of Business Intelligence (BI) reporting tools. Being adaptable and flexible, having strong problem-solving capabilities, and effective written and verbal communication skills are key requirements. The ability to perform well under pressure, collaborate effectively, and demonstrate interpersonal skills is crucial. Proficiency in Microsoft Excel and PowerPoint is essential for this role. You will be responsible for supporting coordination and documentation for board and committee activities, managing governance meetings including agenda preparation, minute-taking, and SLA/status reporting. Acting as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication will be a key aspect of your role. Additionally, you will be required to maintain and report governance-related data using Jira tracking systems. In this position, you will analyze and solve moderately complex problems, and may be required to create new solutions by leveraging existing methods and procedures. You will need to understand the strategic direction set by senior management in relation to team goals. While guidance will be provided for determining methods and procedures for new assignments, decisions made by you will often impact the team. If in an individual contributor role, you may manage small teams and work efforts at a client or within Accenture. Please note that this role may involve working in rotational shifts.,