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Service Engineer

Service Engineer

Impact HR & KM Solutions

0 years

0 Lacs

Nashik Maharashtra India

Posted:20 hours ago| Platform:

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Skills Required

service installation maintenance checks diagnostics monitoring troubleshooting electrical software support documentation reports inventory engineering development regulations

Work Mode

Remote

Job Type

Full Time

Job Description

Installation Commissioning:

Install, set up, and commission new equipment or systems at customer sites, following specifications and technical guidelines.
Conduct initial tests and calibrations to ensure proper functionality and performance from the get-go.

Preventive Maintenance Inspections:

Perform routine and preventive maintenance checks on installed equipment to catch potential issues before they become major problems.
Conduct regular inspections, diagnostics, and performance monitoring to ensure optimal operation and extend equipment lifespan.

Troubleshooting Repair:

Diagnose technical issues reported by customers, whether over the phone, via email, or during on-site visits.
Efficiently troubleshoot complex mechanical, electrical, electronic, or software-related problems .
Execute on-site repairs, replace faulty components, and get equipment back to full operational status.
Provide remote technical support and guidance when an on-site visit isn't immediately necessary.

Customer Support Training:

Be the primary technical point of contact for customers , addressing their concerns and providing timely, effective solutions.
Train customers and end-users on equipment operation, basic maintenance, and troubleshooting techniques.
Build and maintain strong customer relationships, ensuring high levels of satisfaction.

Documentation Reporting:

Accurately document all service activities , including detailed service reports, repair logs, inventory usage, and customer communications.
Maintain precise records of equipment history, configurations, and all services performed.
Provide feedback to internal teams (engineering, product development, sales) on recurring issues and product performance to support continuous improvement.

Resource Management:

Manage and maintain an inventory of spare parts, tools, and diagnostic equipment .
Plan and coordinate service visits and appointments efficiently to optimize time and resources.

Safety Compliance:

Strictly adhere to all safety protocols , industry standards, and company policies during all service operations.
Ensure all repairs and maintenance activities comply with relevant regulations and quality standards.

This job is provided by Shine.com

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