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Atlas Copco
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Service Engineer

Service Engineer

Atlas Copco

2 - 3 years

0 Lacs

Pune Maharashtra India

Posted:22 hours ago| Platform:

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Skills Required

service support calibration logging resolve training analyze compliance audit maintenance engineering instrumentation controls electrical learning

Work Mode

On-site

Job Type

Full Time

Job Description

The aim of the Service Engineer is to provide with service and technical support to the customers and calibration of instruments. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.

In This Role Your Responsibilities Are

Execute the service and calibration plan effectively
Handle installation/ startup of electric tools
Handle calibration of electric tools, transducers, wrenches and display instruments
Executing Annual service agreements
Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into QCM database
Resolve issues of the specified territory and also be carry out day to day functions of service related jo
Ensure and meet the target response time
Provide customer training for better up time of the product
Co-ordinate with service sales team for proper execution of service plan
Ensure customer satisfaction with timely services
Analyze the problems and find the cause and solutions
Ensure “Safety Health and Environment” compliance at on site and workshop
Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
Follow processes and documentations as per IMS processes and audit requirement

Experience:

2-3 years of experience in Service or Maintenance or quality in any type of industries Knowledge and skill to repair and install equipment on site. Experience in handling DC tool will be added advantage.

Education:

Engineering Diploma or Degree in Instrumentation & controls or Electrical or Electronics are preferred

Personality:

Ability to maintain regular contact and a healthy relationship with new and existing customers. Ability to provide service and handle customer complaints will be highly commendable. Equally important are technical abilities in the field of Engineering. Working knowledge of English and one regional language will be an added advantage.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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Service Engineer