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Service Desk Specialist

1 - 3 years

0 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

service communication resolve support react management empathy presentation interfacing efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Associate - Service Desk

Location: Uppal, Hyderabad

Experience: 1-3 years

Immediate joiners.

High level communication is required.


*********Kindly share resume to nsenthil.kumar@genpact.com with Sub of "SD" along with notice period*********


In this role, [working on inbound/outbound calls, chats and emails to resolve technical issues of the end user]


Responsibilities

  • Level 1 support services with year experience in Technical/Service desk support
  • Strong customer service orientation
  • Demonstrated ability to handle multiple tasks with little to no forewarning.
  • Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
  • Document & add new issues/solutions to Knowledge Management Repository
  • Use of soft skills - Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally.
  • Above all, take full ownership of the Incident from Creation to Closure
  • Excellent communication skills
  • Should understand below Technical Skills:
  • Windows & MAC troubleshooting
  • Active Directory
  • Basic Networking
  • Win NT/2000
  • MS Office 2007, 2010. O365
  • IE6 & IE8
  • OS - WinXP, Win7, Win 10, Win 11MAC
  • Outlook 2007, 2010, 2016
  • PC/Laptop/Handheld/Printers


Preferred Qualifications/ Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

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