Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Telangana
>
Zensar Technologies
>
SERVICE DESK-SERVICE DESK

SERVICE DESK-SERVICE DESK

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Zensar Technologies

1 years

0 Lacs

Telangana

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

service support communication vpn onedrive management authentication jira itil positioning effectiveness network technology consulting agile engineering marketing diversity development collaboration

Work Mode

On-site

Job Type

Part Time

Job Description

What's this role about?

Service Desk French & English Bi-lingual technical support.

Here's how you'll contribute:

Excellent French verbal and written communication skills with email etiquette and customer service skills.

1+ years of experience in handling end-user calls, Incidents/service requests, and application Break fixes.
Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues.
Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA)
Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures.
Ability to notify and escalate the issues based on the Severity.
Have worked with international customers and technical support.
Shift Timings 8 PM - 5:30 AM IST and not ready to work from the office.
Proper phone etiquette, including using client verbiage and positive positioning.
Collaborate with other support teams, as well as system administrators and other IT departments, to address complex technical challenges
• Participate in team meetings and share insights to improve overall support effectiveness

How we’d like you to lead:

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

Putting people first
Client-centricity
Collaboration

Grow. Own. Achieve. Learn. with Zensar

More Jobs at Zensar Technologies

.Net FS with Angular

Maharashtra, India

Experience: Not specified

Salary: Not disclosed

ACCOUNTS PAYABLE

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

SDET

Pune, Maharashtra, India

4 - 7 yrs

Salary: Not disclosed

Senior SDET

Pune, Maharashtra, India

8 - 10 yrs

Salary: Not disclosed

Playwright - Quality Engineer

Telangana, India

5 - 5 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Zensar Technologies

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

SERVICE DESK-SERVICE DESK