Posted:1 week ago|
Platform:
On-site
Full Time
INTERNATIONAL VOICE / NON VOICE is must Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure. Show more Show less
HCLTech
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Bengaluru
Experience: Not specified
0.5 - 3.0 Lacs P.A.
Bengaluru
3.6 - 4.0 Lacs P.A.
Bardez, Goa, India
Salary: Not disclosed
Experience: Not specified
Salary: Not disclosed
Pune, Maharashtra, India
Experience: Not specified
Salary: Not disclosed
Pune, Maharashtra, India
5.0 - 10.0 Lacs P.A.
Bengaluru
Experience: Not specified
2.25 - 3.0 Lacs P.A.
Bardez, Goa, India
Salary: Not disclosed
Bengaluru, Karnataka, India
Salary: Not disclosed
Noida, Uttar Pradesh, India
Experience: Not specified
Salary: Not disclosed
