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Service Delivery Manager - Mumbai | Bangalore 9 to 12 Years

0 years

0 Lacs

Sion Maharashtra India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service engagement itil salesforce management monitoring maintenance tracking reporting drive planning budgeting forecasting integration middleware automation devops

Work Mode

On-site

Job Type

Full Time

Job Description

  • Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
  • Experienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds)
  • Management and be aware of KM processes that are necessary to effectively manage RUN
  • Responsible for proactive monitoring and ensuring high availability of salesforce applications
  • Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
  • Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
  • Responsible for Weekly/Monthly SLA tracking and reporting
  • Must be able to drive Major Incident management process
  • Ensure minimizing all backlogs of issues reported from production
  • Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
  • Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage

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