Posted:1 day ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Skills:

Customer Service, Work Order Management, Time Management, Communication, Dispatching, Microsoft Office,Job Title: Service Coordinator

Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to support our service team. The successful candidate will have excellent communication skills, experience in service coordination, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Service Request Management:
  • Coordinate with customers to schedule service appointments and ensure timely resolution of issues.
  • Manage service requests, including assigning tasks to technicians and tracking progress.
  • Customer Communication:
  • Serve as a single point of contact for customers, responding to inquiries and resolving issues.
  • Provide customers with updates on service status and estimated completion times.
  • Service Process Management:
  • Coordinate with internal teams, including technicians, sales, and operations, to ensure smooth service delivery.
  • Manage service records, reports, and databases.
  • Issue Resolution:
  • Identify and resolve service-related issues, escalating complex problems as needed.
  • Collaborate with technicians and other stakeholders to resolve issues and improve service quality.

Requirements

  • Experience: 1+ year of experience in service coordination or a related field.
  • Education: High school diploma or equivalent required; degree in Business Administration, Communications, or a related field preferred.
  • Skills:
  • Excellent communication, organizational, and time management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in CRM software and Microsoft Office applications.

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