Service Coordinator

Job Title: Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to support our service team. The successful candidate will have excellent communication skills, experience in service coordination, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Service Request Management:
• Coordinate with customers to schedule service appointments and ensure timely resolution of issues.
• Manage service requests, including assigning tasks to technicians and tracking progress.
• Customer Communication:
• Serve as a single point of contact for customers, responding to inquiries and resolving issues.
• Provide customers with updates on service status and estimated completion times.
• Service Process Management:
• Coordinate with internal teams, including technicians, sales, and operations, to ensure smooth service delivery.
• Manage service records, reports, and databases.
• Issue Resolution:
• Identify and resolve service-related issues, escalating complex problems as needed.
• Collaborate with technicians and other stakeholders to resolve issues and improve service quality.

Requirements:

• Experience: 1+ year of experience in service coordination or a related field.
• Education: High school diploma or equivalent required; degree in Business Administration, Communications, or a related field preferred.

Skills:

• Excellent communication, organizational, and time management skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Proficiency in CRM software and Microsoft Office applications.