Senior Telesales Executive

Job Title: Senior Tele-Sales Executive

Company: 4K Sports Infra Pvt Ltd

Location: Hyderabad

Department: Sales & Business Development

Reports To: CRM Manager

Experience Required: 3+ years in Tele-Sales / Inside Sales / Pre-Sales (preferably in construction or Infrastructure segments)

About the Company:

4K Sports Infra Pvt Ltd is India’s leading sports infrastructure company, specializing in the design, supply, and installation of high-performance sports surfaces and infrastructure solutions. Our mission is to transform the sporting landscape across India with world-class quality, innovation, and service.

Role Overview:

As a Senior Tele-Sales Executive, you will play a key role in driving lead generation, client engagement, and sales conversion through proactive outbound calling and structured follow-ups. You will represent the first point of contact for potential customers and work closely with the sales and marketing teams to convert leads into business opportunities.

Key Responsibilities:1. Lead Generation & Initial Contact

• Initiate outbound calls to potential clients from various sources (campaigns, referrals, databases, etc.).
• Follow up on marketing leads and past inquiries to build a strong sales funnel.

2. Prospect Qualification

• Assess customer requirements, timelines, budgets, and decision-making processes.
• Qualify leads by using probing techniques and gathering key information to prepare for sales conversion.

3. Client Relationship Management

• Build rapport and trust with prospects by actively understanding their pain points and goals.
• Provide consistent and professional communication to ensure a seamless client experience.

4. Sales Pitch & Deal Closure

• Present the value proposition of 4K Sports Infra’s products and services clearly and confidently.
• Handle objections effectively and close deals over the phone or coordinate with field teams for final conversion.

5. Cross-Selling & Upselling

• Identify additional requirements and recommend relevant add-ons or premium offerings.
• Maximize customer value and satisfaction by customizing solutions to their specific needs.

6. CRM & Reporting

• Maintain accurate records of all lead activities, status updates, and client interactions in the CRM system.
• Provide regular reports on call performance, lead conversion, and client feedback.

7. Market Insights & Feedback

• Stay updated on industry trends, competitor offerings, and pricing strategies.
• Share actionable insights with internal teams to improve sales strategies and product offerings.

8. Inter-Departmental Coordination

• Liaise with the marketing, operations, and project teams to ensure client requirements are fulfilled.
• Share feedback from client conversations to improve marketing materials and customer service.

9. Customer Issue Handling

• Address basic queries and concerns with clarity and professionalism.
• Escalate unresolved or complex issues while ensuring continued ownership and follow-through.

10. Compliance & Quality Standards

• Adhere to all company policies, communication protocols, and ethical standards.
• Ensure all sales practices are aligned with company and industry regulations.

Key Skills Required:

• Excellent verbal communication and persuasive skills
• Strong negotiation and objection-handling abilities
• Experience in B2B telesales or infrastructure-related sales (preferred)
• Proficient in using CRM and MS Office tools
• Goal-oriented, self-driven, and result-focused
• Ability to multitask and manage time effectively

Performance Metrics:

• Lead conversion rate
• Call-to-meeting ratio
• Revenue generation from tele-sales
• Customer satisfaction scores
• Reporting accuracy and data hygiene

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Work Location: In person