Senior Support Analyst

Were Hiring! | Application Production Support Infrastructure Administration

*Note : Only candidates who matches above criteria will be contacted for further process.

What Youll DoAs part of our IT Application Production Support team, you will:Manage application incidents, service requests, and change implementations.Support critical production environments (L1/L2 level).Monitor system health, troubleshoot issues, and ensure SLA adherence.Collaborate with global teams (Italy, Paris) for handovers and escalations.Participate in continuous improvement, automation, and cloud migration initiatives. What Were Looking For Technical Skills:Strong in RedHat Linux, AIX 7, Windows ServerExperience with Oracle, SQL Server, Postgres, DB2 databasesKnowledge of WebSphere Application Server, MQ Series, Axway CFTProficiency in Shell Scripting, Python, and AnsibleFamiliarity with IBM Cloud or Cloud-Native platforms (PaaS)Tools: ServiceNow, Dynatrace, Monitoring & Backup Systems Process Knowledge:Hands-on with ITIL processes (Incident, Problem, Change Management)Experience in high availability & disaster recovery environments Soft Skills:Strong analytical and communication skillsAbility to work in a 24x7 rotational support environmentA collaborative mindset and willingness to learn new technologies. Bonus: Basic understanding of Italian is a plus! Why Join Us?Work with global teams and cutting-edge technologyThrive in a diverse and inclusive cultureGrow your career in a dynamic IT environmentEnjoy learning opportunities and internal mobility Ready to Apply?If you're excited about infrastructure, automation, and keeping critical systems running 24x7 we want to hear from you!