Senior Sales Coordinator

oles & Responsibilities:

• Customer Satisfaction:

  Ensure high levels of customer satisfaction through consistent follow-up, timely updates, and resolution of concerns. Track Net Promoter Score (NPS) and implement action plans for improvement.

• Inventory Promotion:

  Coordinate with sales team to drive movement of slow-moving inventory and support promotional strategies.

• Quotation Generation:

  Assist sales team in preparing and sharing accurate, timely quotations as per client requirements.

• Dispatch Coordination:

  Work closely with logistics and supply chain teams to ensure timely and accurate order dispatch; track via Order Tracking System as per SOP.

• Grievance Coordination:

  Log and resolve customer grievances in coordination with the SCM and sales teams; maintain proper MIS records.

• Payment Collection:

  Coordinate with clients and internal teams to ensure timely payment collection; track follow-ups and escalations.

• Sales Lead Support:

  Assist in logging and monitoring new leads from SAP reports, ensuring timely sales team action.

• Work Ethics & Discipline:

  Uphold company values of discipline, punctuality, and teamwork in daily responsibilities.

Preferred Candidate Profile:

• Education:

  Graduate in Business Administration, Commerce, or related field (MBA preferred).

• Experience:

  24 years in sales operations, customer service, or supply chain coordination.

• Skills:

• Proficient in MS Excel, SAP (or ERP tools), and CRM systems
  
• Strong communication and coordination skills
  
• Analytical mindset with ability to track KPIs and generate reports
  
• Problem-solving approach and team-oriented attitude
  

• Personality Traits:

  Detail-oriented, proactive, organized, and ethical.