Senior Sales Coordinator Skyra Professional Equipment

3.0 - 8.0 years

3 - 4 Lacs

Faridabad, Delhi / NCR

Work from Office

oles & Responsibilities: Customer Satisfaction: Ensure high levels of customer satisfaction through consistent follow-up, timely updates, and resolution of concerns. Track Net Promoter Score (NPS) and implement action plans for improvement. Inventory Promotion: Coordinate with sales team to drive movement of slow-moving inventory and support promotional strategies. Quotation Generation: Assist sales team in preparing and sharing accurate, timely quotations as per client requirements. Dispatch Coordination: Work closely with logistics and supply chain teams to ensure timely and accurate order dispatch; track via Order Tracking System as per SOP. Grievance Coordination: Log and resolve customer grievances in coordination with the SCM and sales teams; maintain proper MIS records. Payment Collection: Coordinate with clients and internal teams to ensure timely payment collection; track follow-ups and escalations. Sales Lead Support: Assist in logging and monitoring new leads from SAP reports, ensuring timely sales team action. Work Ethics & Discipline: Uphold company values of discipline, punctuality, and teamwork in daily responsibilities. Preferred Candidate Profile: Education: Graduate in Business Administration, Commerce, or related field (MBA preferred). Experience: 24 years in sales operations, customer service, or supply chain coordination. Skills: Proficient in MS Excel, SAP (or ERP tools), and CRM systems Strong communication and coordination skills Analytical mindset with ability to track KPIs and generate reports Problem-solving approach and team-oriented attitude Personality Traits: Detail-oriented, proactive, organized, and ethical.

Posted 4 days ago

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