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Senior Administrator

Senior Administrator

Wipro

3 - 8 years

5 - 9 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

mac technical support it operations vpn microsoft windows scaling rct dentistry documentation printing microsoft teams servicenow automation tools service desk active directory omnibus ms exchange troubleshooting netcool itil root canal treatment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Administrator
Key Responsibilities:

Advanced Troubleshooting & Resolution:
Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems.

Customer Experience Leadership:
Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations.

Process & Documentation Excellence:
Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume.

Collaboration & Escalation Management:
Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes.

Mentorship & Training:
Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions.

Metrics & Reporting:
Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews.

Required Skills & Experience:

58 years of experience in technical support or IT operations, preferably in a global or enterprise environment.

Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems).

Proven ability to resolve complex technical issues independently and under pressure.

Excellent communication and interpersonal skills, with a customer-first mindset.

Experience with automation tools, scripting, or self-service platforms is a plus.

Preferred Qualifications:

Bachelors degree in Computer Science, Information Technology, or related field.

ITIL certification or equivalent process knowledge.

Senior Administrator

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12169 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Senior Administrator