Sales/Customer Service Representative

Job Title:

Job Location:

Job Type:

Salary:

Karma Staff is a unique company with a mission to revolutionize staffing. Our goal is to educate and train individuals, providing jobs that are personally fulfilling and professionally rewarding, ultimately uplifting the community. We are currently seeking for Sales / Service Representatives to join our team.

The ideal candidate will need to be result oriented and have excellent English communication skills. Any experience dealing with American Clients is a bonus. We take pride in exceeding expectations with our level of service, and it starts from a wonderful experience over the phone.

Responsibilities:

• Answering calls, providing customer service with compassion and empathy
• Scheduling appointments over the phone
• Making outbound sales, collections and service calls
• Maintaining accurate records of customer interactions and transactions
• Maintain communication with various parties over the phone or by email
• Following any given scripts, if any, when handling different topics
• Identifying customers needs, clarifying information, researching every issue, and providing solutions and/or alternatives
• Maintaining compliance and completing work in a timely manner
• Representing the Company with honesty, integrity, and professionalism
• Building sustainable relationships and engaging customers by taking the extra mile
• Meeting personal/team qualitative and quantitative targets when given a target
• Manage and improve customer satisfaction, including the resolution of complaints
• Support the office administrative activities
• Generate leads, makes sales calls including cold calls and follow-up marketing calls.
• Close deals and achieve sales target
• Compile sales reports and monitor sales efforts
• Update databases and customer records
• Identify new products to add to those on offer
• IT support, facilitating weekly computer backups, software upgrades and organization
• Mentoring new colleagues when needed to efficiently perform all assigned tasks
• Supporting marketing efforts and continuing to grow personally and professionally in the business.

Qualifications:

• Comfortable with

  VOIP

  services and

  24/7

  work timings

• Education

  : Min Graduate - Certification in Marketing, Sales, or a relevant field is a plus

• Experience

  : Proven work experience as a Sales Representative and Customer Service Representative, especially in dealing with American Customers.

• Communication skills

  : Excellent communication and interpersonal skills is required. Strong active-listening skills, excellent verbal and nonverbal communication skills in English, with the ability to work effectively with customers, vendors, employees, and management.

• Computer skills

  : Hands-on experience with CRM software and MS Office (MS Excel in particular). Good computer skills are necessary for handling customer interactions, maintaining accurate records and supporting the administrative team.
• Patience, compassion, empathy and problem solving skills
• Strong organizational and multitasking skills
• Ability to work under strict deadlines and manage stress
• Willingness to learn and passion for helping others

Compensation:

• Starting monthly salary of between 25k-30K
• Opportunity to earn a monthly bonus
• Opportunity to earn sales incentives
• Opportunity to earn a group bonus upon achieving a set target
• 30 days training provided with a stipend of Rs 15,000

Conclusion:

The Sales and Customer Service Representative position is an exciting opportunity for someone who is passionate about sales and customer service. It is a unique position that allows you to earn well if you are great at what you do. If you have the required skills and experience, we encourage you to apply for this position.

If you meet these qualifications and are interested in this position, please send your CV today.

Note: Job description may be changed to reflect job updates and requirements.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Compensation Package:

• Bonus pay
• Commission pay
• Performance bonus

Schedule:

• Monday to Friday
• Night shift

Experience:

• Sales: 3 years (Required)
• International voice process: 2 years (Required)
• Cold calling: 1 year (Required)
• total work: 5 years (Required)

Language:

• English (Required)

Ability to Commute:

• Dehra Dun, Uttarakhand (Required)

Ability to Relocate:

• Dehra Dun, Uttarakhand: Relocate before starting work (Required)

*Speak with the employer* +91 7060615009