Research Specialist II

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenue.

As a Research Specialist, you will report to the Manager, Research, based in Chennai / Bangalore, and be responsible for researching, verifying, and updating data for ZoomInfo's industry-leading sales intelligence platform. The right candidate for this role has an engaging personality, an eye for quality, and a drive to learn with us as we continue to improve the top-quality research processes that keep ZoomInfo ahead of our competition.

What you'll do

• Research required information primarily through online resources
• Review, verify, and improve information from technology-generated data sources
• Write concise summaries of vital information collected from verbal or written sources
• Ensure accurate entry of data into a proprietary web-based portal
• Verify entered data by reviewing, deleting, or modifying data
• Prepare source data for entry by compiling and organizing data, as well as researching incomplete or unclear information
• Record accurate documentation of sources and collected data
• Maintain confidentiality to protect operations and ensure customer confidence

What you'll bring

• Minimum 3+ years previous organic research experience
• Previous call center experience is a plus, but not required
• Experience with G Suite (Gmail, Google Sheets) a plus
• Possess excellent computer and research skills
• Good understanding of corporate actions like mergers, acquisitions and parent-subsidiary relationships
• Ability to establish priorities and work independently with little supervision
• Maintain a high level of accuracy while balancing changes in workload
• Some overlapping PST business hours required

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