Renewal Executive

Job Description

Job Title: Renewal Sales Executive – Cloud Services Location: Noida sector 62 Department: Sales Reports To: Sales Manager / Customer Success Manager Company: CloudFirst About CloudFirst: CloudFirst is a leading provider of cloud solutions, specializing in Google Workspace (GWS) , Microsoft Azure , and Amazon Web Services (AWS) . We empower businesses to scale, innovate, and optimize their operations through cutting-edge cloud technologies and expert support. Job Summary: We are seeking a proactive and customer-focused Renewal Sales Executive to manage subscription renewals, drive client retention, and identify upselling opportunities across our cloud services portfolio. The ideal candidate will have a strong understanding of cloud platforms and a passion for building lasting client relationships. Key Responsibilities: · Manage and execute timely renewals for GWS, Azure, and AWS service contracts. · Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively. · Identify and pursue upselling and cross-selling opportunities to expand service usage. · Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding. · Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems. · Analyze customer usage patterns and provide insights to improve engagement and value realization. · Educate clients on new features, service enhancements, and best practices. · Meet or exceed monthly and quarterly renewal and upsell targets. Qualifications: · Bachelor’s degree in Business, IT, or a related field. · 2+ years of experience in sales, account management, or customer success, preferably in cloud services or SaaS. · Familiarity with GWS, Azure, and AWS platforms is highly desirable. · Strong communication, negotiation, and interpersonal skills. · Ability to manage multiple accounts and prioritize tasks effectively. · Proficiency in CRM tools (e.g., Salesforce, HubSpot). What We Offer: · Competitive salary and performance-based incentives. · Flexible work environment. · Opportunities for professional growth and certification in cloud technologies. · A collaborative and innovative team culture. Job Type: Full-time Pay: ₹15,188.16 - ₹32,203.48 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person