186 Remedy Jobs

Number of Openings* 1 ECMS Request no in sourcing stage * 529667 Duration of contract* 4-5 months Total Yrs. of Experience* 7 to 10 years Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 8+ years Detailed JD *(Roles and Responsibilities) 7-10+ years of experience in SAP ABAP HR programming and Object oriented programming Must be experienced in developing Object oriented and classical programs in ABAP including Reports, Smartforms/SAP Scripts, Webdynpro and IDOC Processing; Specialized in the Technical areas with development skills and also including basic functional knowledge in modules like PY, PA, PD, OM, BN, and TM. Experience in SAP Query/InfoSetQuery (Ad-Hoc Query), ALV (ABAP List Viewer), Logical Data Bases(LDB), Batch Data Communication (both Synchronous and Asynchronous methods), LSMW Modifying and troubleshooting interfaces using ALE/IDOC, Flat File, RFC, BAPI etc.; Work experience in PU12(interface tool box), ADOBE interactive forms, Function Modules, RFCs, Dialog Programming, User Exits, BADIs, CATS, ESS, Client, Dynamic Actions, creating Infotypes and Report Classes. SAP Enhancement technologies including Classical enhancements, BADI, BTE and new Enhancement framework; Enhancement pack/Upgrade implementation with yearend service packs for Payroll required, SPAU and SPDD resolution; Good understanding and experience in software development life cycle methodology Knowledge on ECC integration programs with PNP, PAP and PCH logical databases. Exposure to SAP new generation technologies like Fiori (FIORI Application module support), OData, APIs, UI5 programming Working experience in SAP CPI(HCI) for SAP and Successfactors Integrations and Interfaces Basic knowledge and experience in Unix commands and crypto process in Linux environment Ability to work in team in diverse/ multiple stakeholder environment Should have experience with Control-M and ticketing tools like Remedy, service now and Jira Comfortable working in Agile projects and ability to handle technical objects end to end. Communication and Analytical skills Mandatory skills* SAP ABAP Desired skills* SAP ABAP Domain* Retail Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 11500. INR/ day Delivery Anchor for screening, interviews and feedback* Anjali Upendra Bandodkar Anjali_Bandodkar@infosys.com Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Bangalore STP, Hyderabad, Pune BGCheck (Pre onboarding Or Post onboarding) Any client prerequisite BGV Agency* Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * 2:00 PM to 11:00 PM UK Shift

Information and consent on cookies & similar tools Business Development Executive - GT (Varanasi) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1.To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 3. Managing health of distributor channel on a monthly basis 4. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential 5. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings 6. Ensure all planned distributors in the zone are appointed in time and are operational through proper coordination 7. Plan and implement promotional campaigns suiting the customer segments in the local market responsible for utilization of promotional budgets for the territory 8. Meet all reporting schedules to ensure accuracy of information 9. Monitor results on weekly / monthly basis to determine deviations from plans and take necessary corrective actions 10. Keep track of Secondary Sales, and regularly conduct reviews with extended sales team 11. Responsible for MIS reporting with online IT enabled system Your Profile Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

Technical Support Analyst India: Roles and Responsibilities: Serve as the first point of contact for end-users seeking technical assistance via calls, chats, or tickets. Troubleshoot and resolve hardware, software, application, and network-related issues efficiently. Manage incidents, service requests, and problem tickets using ITSM tools (e.g., ServiceNow, BMC Remedy). Provide support for desktop/laptop systems, mobile devices, printers, and conferencing equipment. Ensure timely escalation of unresolved issues to the appropriate internal teams or vendors. Install, configure, and upgrade system software, patches, and security updates as needed. Assist with user account administration including Active Directory, Outlook, Office 365, VPN, etc. Maintain accurate documentation for issues, solutions, asset inventory, and technical processes. Educate users on system usage, security practices, and self-service tools to reduce support requests. Monitor IT systems for performance issues and outages, and act proactively to minimize downtime.

Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience and Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical skills of the role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That s why we re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they re a cybercriminal, of course. We re proud to be an Equal Opportunity and Affirmative Action Employer, and we d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

Description Conduct technical education at salons: Educate staff in salons about brands professional products theory, including techniques, applications, and unique selling points. Educate and inspire staff in salons on current trends by running workshops for S/S, F/W. Facilitate retail and professional calendar classes at Education Center: Retail Programs: New staff, Ritual & Selling Skills, Performance. Professional Programs: FSD, Gray Coverage, Puretone Solution 1 & 2, Trend Color, Trend Style, Damage Remedy and Scalp Remedy Renewal, Treatment. Conduct Insalon training: Improve retail and professional product sales for salons. Educate new staff and stylists for concept salon. Solve individual problems and issues for every salon. Conduct product sales training for internal sales staff (SDPs). Provide training for newly opened salons. Create and update salon educational material: Create documentation for new products related salon retail, and professional products. Update retail product orientation and professional product/technique material. Update insalon training material. Create training documents for SDPs. Assist team and other departments: Assist or advanced care training for daymakers and PPT. Assist in technical education for concept salon promotional events. Assist PR team: SAFA backstage work/events/Press launches. Assist salon marketing team: Technical advice and support on locally developed trend collection brochures, salon services, and salon brochures. Assist professional product tests when necessary. Collect and report feedback on calendar class training. Qualifications College degree and/or cosmetology license Minimum 3 years of experience as a beauty/salon technical educator Multi National Company experience is preferred Verbal/Written English communicaion skills ", "

Support the Problem Management process by assisting with the identification and tracking of recurring technical issues within our SaaS software platform. Collaborate with cross-functional teams (Development, Operations, and Customer Support) to collect incident details and contribute to problem investigations. Assist with root cause analysis (RCA) by documenting timelines, gathering logs, and organizing findings to support more senior team members. Help maintain problem records and metrics by updating problem tickets, tracking progress, and ensuring status fields are accurate and current. Monitor incident data to help identify repeat patterns or problem candidates and escalate findings to the Problem Management team. Contribute to process improvements by suggesting small enhancements to templates, RCA workflows, or documentation based on day-to-day usage. Assist in preparing customer-facing Root Cause Analysis (RCA) reports by organizing technical findings and drafting clear, concise communications under senior guidance. Support on-call responsibilities by participating in a once-per-month rotation focused on customer communications, including impact summaries and resolution updates during planned upgrades or maintenance events. Requirements: 0 2 years of experience in IT support, incident management, or operations within a SaaS or cloud-based environment. Foundational understanding of SaaS architecture, cloud concepts, and basic troubleshooting practices. Interest in learning root cause analysis methods, ITIL Problem Management principles, and continuous service improvement. Strong written and verbal communication skills, with the ability to summarize technical issues clearly for diverse audiences. Highly organized, with the ability to follow structured processes and manage multiple small tasks or investigations simultaneously. ITIL 4 Foundation certification is a plus; willingness to pursue additional ITSM learning encouraged. Collaborative and curious mindset with a willingness to take feedback and grow in a structured team environment. Technical Skills: Familiarity with service management or ticketing platforms (e.g., JIRA, ServiceNow, Remedy) is a plus. Exposure to containerized or cloud-native environments (e.g., Kubernetes, Docker) is beneficial but not required. Proficiency with Microsoft Office (e.g., Excel, Word), including the ability to create Pivot Tables and Charts in Excel for data analysis. Willingness to learn monitoring and observability tools (e.g., Grafana) to support incident and problem investigations. It Support, Itil

We are looking for a skilled professional with 10 to 15 years of experience to join our team as an Engineer Service Desk Operations in Bengaluru. The ideal candidate will have excellent communication skills, good customer handling skills, and the ability to work in shifts. Roles and Responsibility Provide phone, email, and chat support for end users. Handle basic L1 queries from end users and log incidents/faults correctly. Diagnose and resolve technical issues related to Windows applications. Troubleshoot internet and VPN issues. Install, upgrade, and support printers and computer hardware. Customize and configure desktop hardware to meet specifications and business standards. Administer email accounts, including creation, management, and distribution lists on Office 365. Manage user accounts, including creation, management, and password resets on Active Directory. Familiarize end users with basic software hardware and peripheral device operation, and solve basic queries. Take ownership and document all queries, issues, and problems in the ITSM Tool. Configure iPadiPhonesAndroid for users to enable email access and connectivity on-the-go. Possess basic knowledge of Networking, Virtualization, Mac OS, Web-Based and Installable applications. Demonstrate a good understanding of computer systems, mobile devices, and other tech products. Identify and escalate severe issues that could cause production impact. Utilize natural aptitude for troubleshooting and problem-solving. Have solid experience in a helpdesk or technical support environment. Provide timely and accurate resolution of technical issues experienced by users. Demonstrate a customer-first approach to support. Escalate issues which could cause production impact when necessary. Job Minimum 10 years of experience in a service desk environment. Good knowledge of Windows Active Directory, O365, and VPN. Hands-on experience working with ITSM tools like Service Now or Remedy. Excellent communication and customer handling skills. Ability to work in shifts and collaborate effectively. Strong troubleshooting and problem-solving skills. Any Graduate. Experience with PostgreSQL DBA is preferred.

Rockwe'll Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we'do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e. g. , ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized we'llbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwe'll Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1

This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility. Key Responsibilities JIRA Service Management Configuration & Development Design and configure JSM projects, request types, SLAs, and workflows. Create dynamic forms with conditional logic and custom field behavior. Build customer-friendly portals and help centers for support ticketing. Develop custom dashboards and queues for support teams. Automation & Integration Implement complex automation rules using ScriptRunner and native JIRA automation. Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc Automate processes like ticket assignment, notifications, and escalations. JIRA Project Management Create and manage JIRA Software and Work Management projects for IT, development, and business teams. Configure boards (Scrum/Kanban), epics, stories, and task hierarchies. Maintain governance standards: templates, permissions, naming conventions. Enable agile best practices: sprint tracking, backlog grooming, and reporting. Administration & Governance Manage user roles, permissions, and license allocations. Perform regular audits and health checks; ensure platform hygiene. Maintain comprehensive documentation of all configurations and changes. Stakeholder Collaboration Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering. Train users, leads, and stakeholders on dashboards, filters, reports, and best practices. Act as the subject matter expert for JIRA-related problem-solving and process optimization. Required Skills & Qualifications 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center) 2+ years of experience in JIRA Project Management (Software or Business) Strong expertise in configuring workflows , automations , custom fields , permissions Proficiency in JQL , ScriptRunner , and integration using REST APIs Experience setting up agile boards (Scrum/Kanban) and managing project structures Familiarity with ITIL/ITSM frameworks and Agile methodology Excellent stakeholder communication, problem-solving, and documentation skills Preferred (Nice to Have) Atlassian Certifications (ACP-120, ACP-610, ACP-620) Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy) Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture Experience conducting user training or leading JIRA adoption initiatives Why Join Us Opportunity to work with a leading global technology solutions provider Remote flexibility while supporting enterprise-grade platforms Exposure to cross-functional projects across ITSM, DevOps, and business domains Collaborative work culture with a performance-driven environment

The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e.g., ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Number of Openings 1 ECMS ID in sourcing stage 531133 Assignment Duration 6 Total Yrs. of Experience 8+ years Relevant Yrs. of experience 8+ years Detailed JD (Roles and Responsibilities) A competent professional having over 8+ years of IT industry experience as a Technical Developer JD Edwards Enterprise One with an exposure in wide Variety of projects. Expertise in development of Reports, Form Design Aid, Table Design Aid, Business View Design Aid, UDC, Financial Reports, Interfaces, Named Event Rules, C-Business Functions, Business Intelligence, Autotask Ticketing tool, Service Now, Remedy and One view Reporting, Orchestration Tool. Strong exp and knowledge of the JD Edwards Enterprise One Technical Foundation tools. Extensive experience on interfaces to exchange data to/from JDE to/from third party tools. E1 application troubleshooting and problem-solving techniques. Menu creation, Menu filtering and Menu promotion. Debugging in JDE (JDE Debug and troubleshooting process). Dedicated and Hard/Smart Working with a passion for perfection and excellence. Quickly adaptable to new technologies and highly self-motivated. Good understanding of Software Development Methodology and Business Standards. Quick learner and excellent team player having ability to meet tight deadlines and work under pressure. Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines. Support the business with all phases of the Project Life Cycle, including postproduction support and ongoing maintenance with JD Edwards Enterprise One all versions (9.0/9.1/9.2). Define project scope and measures need of requirements. Utilize experience using enterprise-wide requirements definition, management systems and methodologies. Assesses the impact of current business processes on users and stakeholders. Mandatory skills JDE developers Technical Developer JD Edwards Enterprise Desired/ Secondary skills Good client communication skills and good team player. Domain JDE Proposed Vendor Rate from ECMS ID (Visible to the user/ requestor) 10073 INR Per day Max Vendor Rate in INR Per Day (Currency in relevance to work location) 12500 INR Per day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. saurabh.agrawal03 Work Location given in ECMS ID Anywhere in India Is it complete WFO or Hybrid model (specify the days) Hybrid BG Check (Post or Pre onboarding) Post Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO UK Shift - 2:30 PM to 11:30 PM IST

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e.g., ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1

Job Summary The Sr. Infra Developer will be responsible for designing implementing and maintaining infrastructure solutions using BMC Helix technologies. This role requires a deep understanding of BMC Helix Remedy-SmartReporting DWP & SmartIT Dashboards CMDB and Remedy. The candidate will work in a hybrid model with rotational shifts ensuring seamless infrastructure operations and contributing to the companys technological advancements. Responsibilities Design develop and maintain integrations from sources of record/tools to BMC CMDB Design and develop Remedy workflow and code. Design develop and maintain CMDB reconciliation and normalization logic. Integrate CMDB with multiple systems using Atrium Spoon and Atrium Integrator. CMDB admin activities including Data load Normalization Reconciliation Precedence rules configuration etc. Knowledge of CMDB data dependencies with ITSM modules like Change Management and Incident Management etc. Design and Develop CMDB reports using Smart Reporting/BMC Helix Dashboards. Good to have third party reporting tool knowledge e.g Power BI. Documentation on CMDB development integration. CMDB enhancements and Developments on BMC SaaS Helix Platform. Configuration and Administration of OOTB BMC Helix CMDB Effective communication Drive and lead designs and development recommendations to standardize improve or redesign processes. Recommend and implement changes to existing data model that will mature use of CMDB. Certifications Required BMC Certified Professional in Helix Remedy or equivalent certification.

Number of Openings 1 ECMS ID in sourcing stage 524047 Assignment Duration 6 months Total Yrs. of Experience 5+ Relevant Yrs. of experience 3+ Detailed JD (Roles and Responsibilities) Administer, manage, and troubleshoot BeyondTrust Endpoint Privilege Management (EPM) across Windows and Mac endpoints . Provide Level 2 support for EPM-related incidents, service requests, and policy configurations. Design, implement, and fine-tune privilege elevation policies, application control, and least privilege access strategies. Perform system health checks, monitor EPM logs, and resolve alerts and misconfigurations. Work closely with L3, and cross-functional teams to ensure smooth operations and timely incident resolution. Collaborate with endpoint security and IT infrastructure teams to align privilege management policies with organizational standards. Maintain and manage Active Directory objects, group policies , and permissions as part of EPM integrations. Utilize SIEM tools to monitor and troubleshoot endpoint devices Create clear and concise documentation for processes, technical configurations, and troubleshooting guides. Generate detailed and summary-level reports using Microsoft Excel for audits, metrics, and status updates. Log incidents, actions, and resolutions in ticketing systems like ServiceNow, Remedy, or equivalent tools. Maintain professional communication via email, chat, and calls with end-users and stakeholders. Participate in rotational shifts including nights, weekends, and holidays as needed. Mandatory skills BeyondTrust Endpoint Privilege Management Desired/ Secondary skills BeyondTrust certifications or equivalent training in Privilege Management. Experience supporting macOS endpoints in enterprise environments. Familiarity with ITIL framework and experience in a ticket-based support structure. Exposure to endpoint management tools like SCCM , Intune , or Jamf (for Mac). Awareness of cybersecurity best practices and compliance standards (e.g., ISO 27001, NIST, GDPR). Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) INR 7500 (Can go little higher if the profile is good enough) Work Location given in ECMS ID Hyderabad WFO/WFH/Hybrid WFO Hybrid BG Check (Before OR After onboarding) Pre onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO 2 shifts - 12 PM to 8:30 PM and 7:30 PM to 4:30 AM - 5 days a week (as required)

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Identity and Access Management (IAM) Operations Good to have skills : Microsoft Entra Verified ID, Business CommunicationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary As a Team Lead IAM Infrastructure Operations, you will be responsible for leading a team that ensures the stability, security, and compliance of enterprise Identity and Access Management (IAM) infrastructure. The role covers core IAM technologies like PKI, Active Directory, ADFS, smartcard infrastructure, certificate lifecycle management, and includes exposure to modern identity platforms such as Azure Entra ID and Okta.Key Responsibilities- Lead and manage day-to-day operations for IAM infrastructure including:- Microsoft Active Directory, Entra ID / Azure AD, ADFS, and Domain Controller services.- PKI infrastructure components:Enterprise/Subordinate CAs, NDES, Certificate Templates, and autoenrollment.- Certificate lifecycle management for user, device, and service authentication.- Authentication services involving smartcards, crypto cards, and MobilePass solutions.- IAM vulnerability remediation (e.g., BloodHound exposure, AATP sensor health checks).- Provide L3 support and guide the resolution of complex IAM issues across on-prem and cloud environments.- Coordinate and handle technical bridge calls, escalations, and RCA documentation.- Proactively manage CRs, DR drills, and IAM-related audit requirements.- Develop, validate, and deploy automation scripts (e.g., PowerShell, Ansible) to streamline IAM tasks.- Maintain comprehensive documentation for operational runbooks, infrastructure diagrams, and change records.- Collaborate with cybersecurity teams, application owners, and external vendors to ensure secure access architecture.Required Skills & Qualifications- 5+ years of experience in IAM infrastructure operations with 12 years in a leadership or team lead capacity.- Strong technical expertise in:- Active Directory, Group Policy, and LDAP- Entra ID / Azure AD, ADFS, and Conditional Access Policies- Public Key Infrastructure (PKI), including CA/NDES/CRL management- Smartcard authentication, HSM integrations, and crypto card-based logins- Experience with automation scripting (PowerShell is a must)- Working knowledge of ticketing tools like ServiceNow, Remedy, or JIRA- Excellent communication skills, both written and verbal- Strong problem-solving abilities and proactive issue resolution- Skilled in handling technical calls and escalationsPreferred Qualifications- Hands-on experience or knowledge in:- Okta (SSO, MFA, Lifecycle Management)- PKI deep-dives such as cross-certification, template security, and Root CA management- Certificate Authority platforms (e.g., Microsoft CA, DigiCert, AXIAD)- Microsoft Certifications (SC-300, AZ-500, MS-101) or equivalent- Familiarity with security analytics and governance tools (e.g., Defender for Identity, BloodHound)- Understanding of regulatory frameworks (SOX) Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Active Directory.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

FMS L1: Previous experience in a technical support role, with a focus on on-site support preferred. Knowledge of hardware, software, and networking technologies. Experience with Windows and GSuite Workplace. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and prioritize tasks in a fast-paced environment. Valid drivers license is preferred. Bachelor s degree in computer science, Information Technology, or related field preferred. FMS L2 Requirements: Previous experience in a Field IT Service Agent role or similar technical position. Strong knowledge of hardware, software, and networking technologies, with a focus on advanced troubleshooting and problem-solving. Experience with Windows Server, Active Directory, Exchange Server, and virtualization technologies (e.g., VMware, Hyper-V). Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and IT teams. Ability to work independently and prioritize tasks in a fast-paced environment with minimal supervision. Valid drivers license preferred. IT certifications such as Network+, Security+, Microsoft Certified Professional (MCP), or similar are desirable. Bachelor s degree in computer science, Information Technology, or related field preferred. We are looking for proactive and technically skilled FMS L1 L2 Support Engineers to join our IT support team. The role involves providing on-site and remote support services for IT infrastructure, including hardware, software, and networking issues. The ideal candidate should have a strong service mindset, a good understanding of IT support fundamentals, and excellent problem-solving abilities. Educational Qualification: Diploma or Bachelor s Degree in Computer Science, Information Technology, or a related field. L1: Basic knowledge of Windows OS, MS Office, and hardware troubleshooting. L2: Strong knowledge of Windows desktop OS, basic server knowledge, Active Directory, and networking basics (IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Remedy) is preferred. Excellent communication and interpersonal skills. Willingness to work in rotational shifts or on-site as needed. IT certifications like CCNA, MCP, and ITIL Foundation are an added advantage.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies for system and software maintenance- Conduct regular system and software audits for performance optimization Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Tivoli Netcool- Strong understanding of system and software troubleshooting- Experience in hardware and software support- Knowledge of operating system-level implementation- Familiarity with server and network maintenance "Accenture GenWizard*, GenAI, Client Tools SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information:- The candidate should have a minimum of 5 years of experience in IBM Tivoli Netcool- This position is based at our Gurugram office- A 15 years full time education is required Qualification 15 years full time education

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

Windows Admin Development of the Standard Operating Environment (SOE) for desktop and Servers platform Identification and analysis of Patches Identifying the impact of technical changes to or affecting the SOE to an operational level Provide 3rd line support to client support teams for the SOE when required Analytical and methodical approach to problem solving Effective communication skills in both verbal and written English Good organizational, interpersonal and documentation skills Very Client focused with regards to service delivery Self-driven and able to work by yourself or within a team Good troubleshooting skills (the ability to think logically through a problem) MCSE/MCP Certification in Windows An understanding of Software Deployment and Remote Support Tools Experience in Active Directory, Group Policy An understanding of Remedy EARS ServiceNOW or any such too Required Skills o MDT (Microsoft Deployment Toolkit) 2012/2013 o Desktop/Server Deployment Experience and/or SCCM experience

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant , Wireless Network Engineer ! In this role Administrator who would help to monitor , test, troubleshoot and resolve Wi-Fi /Wireless network equipment related queries/issues. Also to provide support for network equipment including routers, switches , wireless devices . Responsibilities Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring and supporting network equipment including routers, switches, wireless devices Configuring firewalls, routing and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting Provide critical thinking to complex problems in a 24/7, mission critical network environment. Process, monitor and prioritize trouble tickets. Automate the tasks, which should be automated. Provide support and administration of customer firewalls and security appliances. Provide support and administration of customer network load balancing appliances. Hands on experience on Cisco Routers, Switches, Wireless Controllers, SD WAN, Rukus , AAA, Nokia, BENU Servers, AP Controllers Hands on experience on CyberArk and Wireless platform, 5G Technology, BPA, Linux/Unix Knowledge about Security products Cisco ISE, ASA firewall , Fort iGATE, Forti Analyzer, Forti Manager, Cisco Wireless, Prime, Cisco DNA. Knowledge Level 3 and Level2 operational support and solutions creations in WIFI technology Good amount of hands-on experience in Network health monitoring Tools Knowledge about ITIL Framework and Remedy - Like service now. Having strong operations skills to implement network changes and following ITIL process , change management. Handling escalations. Arranging scheduled upgrades , i nvestigating faults in the network . Updating network equipment to the latest firmware releases Reporting network status to key stakeholders Troubleshoots network problems. IP address auditing. Establishes networking environment by designing system configuration and directing system installation. Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Thorough understanding of the TCP/IP protocol. Detailed knowledge of the OSI layers 1-4 and 7 associated equipment. Firewall : Palo Alto Load Balancers Switches: Cisco Qualifications we seek in you! Minimum Q ualifications / Skills B achelor&rsquos degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required . Proven communication skills when working with other technical towers to work out issues . Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude. Must understand various logging methods and security event terminology. Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues . Proven communication skills when working with other technical towers to work out issues. Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In- depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude. Good ITIL knowledge Flexible to work for 24x7 process. Excellent Communication and interpersonal Skills Ability to prepare Dashboards and Reports Experience of working independently & as a team player Should have a proactive work approach and ability to think out of the box. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/ Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ITIL Cross Functional Service Management. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.