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PostgreSQL DBA

PostgreSQL DBA

Apptad

10 - 15 years

5 - 9 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

technical support service desk computer systems troubleshooting customer handling windows active directory postgresql database administration oracle rac remedy database administration servicenow active directory postgresql vpn oracle dba rman awr

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 10 to 15 years of experience to join our team as an Engineer Service Desk Operations in Bengaluru. The ideal candidate will have excellent communication skills, good customer handling skills, and the ability to work in shifts.
Roles and Responsibility

Provide phone, email, and chat support for end users.

Handle basic L1 queries from end users and log incidents/faults correctly.

Diagnose and resolve technical issues related to Windows applications.

Troubleshoot internet and VPN issues.

Install, upgrade, and support printers and computer hardware.

Customize and configure desktop hardware to meet specifications and business standards.

Administer email accounts, including creation, management, and distribution lists on Office 365.

Manage user accounts, including creation, management, and password resets on Active Directory.

Familiarize end users with basic software hardware and peripheral device operation, and solve basic queries.

Take ownership and document all queries, issues, and problems in the ITSM Tool.

Configure iPadiPhonesAndroid for users to enable email access and connectivity on-the-go.

Possess basic knowledge of Networking, Virtualization, Mac OS, Web-Based and Installable applications.

Demonstrate a good understanding of computer systems, mobile devices, and other tech products.

Identify and escalate severe issues that could cause production impact.

Utilize natural aptitude for troubleshooting and problem-solving.

Have solid experience in a helpdesk or technical support environment.

Provide timely and accurate resolution of technical issues experienced by users.

Demonstrate a customer-first approach to support.

Escalate issues which could cause production impact when necessary.

Job

Minimum 10 years of experience in a service desk environment.

Good knowledge of Windows Active Directory, O365, and VPN.

Hands-on experience working with ITSM tools like Service Now or Remedy.

Excellent communication and customer handling skills.

Ability to work in shifts and collaborate effectively.

Strong troubleshooting and problem-solving skills.

Any Graduate.

Experience with PostgreSQL DBA is preferred.

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Alpharetta Georgia

1001-5000 Employees

489 Jobs

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PostgreSQL DBA