178 Remedy Jobs - Page 2

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist In this role, you will: Manage and lead the production support team to ensure timely resolution of incidents and service requests. Monitor system performance, identify issues, and implement proactive measures to prevent outages. Coordinate root cause analysis (RCA) for critical incidents and drive permanent fixes. Develop and enforce SLAs, KPIs, and operational standards. Collaborate with development, QA, and infrastructure teams for system improvements and deployments. Maintain and improve incident management, change management, and escalation processes. Provide regular updates and reports to stakeholders on system health and incident trends. Requirements To be successful in this role, you should meet the following requirements: Strong knowledge of ITIL processes (incident, problem, and change management). Experience with monitoring tools (e. g. , Splunk, AppDynamics, or Nagios) and ticketing systems (e. g ServiceNow or Jira). Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira, or Remedy for incident tracking and workflow management. Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira, or Remedy for incident tracking and workflow management. Proficiency in troubleshooting production systems, databases, and application servers. Familiarity with scripting (e. g. , Python, Shell) and automation tools. Excellent leadership, communication, and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Experience in cloud environments (e. g. GCP) is a plus

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users. Proactively identify any issues in production via automated monitoring, history of production issues and trends. Maintain schedule jobs and perform troubleshoot on processes. Analyze all vendor applications and provide operational support. Document all production applications and resolve all application issues and answer all requests. Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues. Maintain effective relationships with various system administrators and development teams. Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies. Publishing GCP cost Dashboards, Alerting and monitoring Requirements To be successful in this role, you should meet the following requirements: Knowledge of Incident Management & Problem Management is mandatory. Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc. ) Excellent communication skills in both Oral and Written communication. Excellent understanding of machine learning setup in Google architecture and google Analytics products Should have experience working in agile and devops environment using team collaboration tools such as Confluence, JIRA. Programming skills and hands-on experience in Python desirable Proficiency in working with cloud based native data stores/databases Knowledge on design patterns for GCP third party tools setup and native tools usage Experience in publishing GCP cost Dashboards, Alerting and monitoring

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CO Management Accounting Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a seasoned SAP CO Management Accounting Subject Matter Expert (SME) to join AMS (Application Management Services) team, supporting ongoing operations, enhancements, and continuous improvement of SAP CO solutions. This role demands strong functional expertise in management accounting and a deep understanding of business processes to ensure operational excellence in a steady-state SAP environment. Roles & Responsibilities:- Serve as the go-to expert for SAP CO modules, including:- Cost Center Accounting (CCA)- Profit Center Accounting (PCA)- Profitability Analysis (CO-PA)- Product Costing (Standard, Actual, and Material Ledger)- Manage incident resolution, service requests, in line with AMS SLAs.- Provide functional analysis for recurring issues, perform root cause analysis, and develop permanent solutions.- Work with Finance stakeholders to understand requirements, troubleshoot issues, and deliver improvements in management accounting processes.- Support financial closing activities, including cost allocations, assessments, and settlements.- Collaborate with cross-functional teams (SAP FI, MM, PP, SD, ABAP) to ensure effective resolution of integrated issues.- Monitor SAP CO system performance and recommend opportunities for optimization or automation.- Participate in governance meetings, providing updates on ticket status, service performance, and open issues. Professional & Technical Skills: - 7-8+ years of hands-on experience in SAP CO, specifically in AMS support or steady-state projects.- Strong functional expertise in:- Cost and Profit Center Accounting- Profitability Analysis (CO-PA) both account-based and costing-based- Product Costing and Material Ledger- Experience in incident and change management tools (e.g., ServiceNow, Remedy, Solution Manager).- Solid understanding of FI/CO integration and familiarity with other SAP modules.- Prior experience supporting month-end / year-end closing activities.- Experience with S/4HANA CO is a strong plus.- Excellent communication, problem-solving, and client interaction skills. Additional Information:- SAP CO certification (preferred).- ITIL Foundation certification (optional but preferred).- Ability to work independently and manage priorities in a support-intensive environment.- Detail-oriented with strong analytical and documentation skills.- Flexibility to support different time zones and participate in on-call rotations during peak periods- Location:Any- 15 years full time education is required. Qualification 15 years full time education

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Outstanding customer service and interpersonal skills.Ability to professionally communicate and interact across all levels of internal and external client organizations.Excellent project management and multitasking skills required.Must possess strong computer skills and experienced with the Microsoft Office suite.\Strong analytical and problem-solving skills requiredAbility to plan, organize, and execute independently with minimal supervision.Ability to work and adapt in a fast paced and rapidly changing environment.Excellent English written and oral communications skillsRelationship building skillsExperience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activitiesField and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billingManage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement servicesManage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationshipsDrive process and policy change on client s behalfCoordinate and manage select client quarterly business reviewsEducate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks Qualification Any Graduation

Information and consent on cookies & similar tools Business Development Executive - Key Accounts (Hyderabad) Job Details Unlimited / Full-Time NIVEA India Pvt. Ltd. Your Tasks 1. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 2. Responsible for Controlling Dominant shelf space in the Key Account 3. Managing a team of merchandisers and promoters 4.Documentation of outlet expenses (damages, trade schemes, promotional expenses, visibility expenses) on a monthly basis for audit purposes 5. Maintain a database of all Modern Trade outlets (administrative, commercial, business details) 6. Plan a regular (monthly) journey plan for regional modern trade personnel with KAM 7. Will be handling the Key Accounts like Dmart, Lulu,Vijetha,Ratnadeep,Reliance etc. Your Profile 1. Education : Graduate in any principle. Degree / Diploma in Business Management or related subject preferred 2. Experience : 2 years experience in Sales(Modern Trade) in Hyederabad territory 3. Reporting: The Key Accounts Officer reports to the Key Accounts Manager. Buddy and Mentoring International Work Environment Flexible Working Hours Get to know: Maureen Marketing is more than selling its about shaping emotions, understanding people, and building connections. Its a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, Ive learned to embrace challenges, stay curious, and unlock endless potential.

Job Summary We are seeking a seasoned Project Manager with 9 to 11 years of experience to join our dynamic team. The ideal candidate will have expertise in BMCHelix Remedy and Service Management with a strong focus on stakeholder management and compliance. This role involves managing the change lifecycle and ensuring effective communication across teams. The position is hybrid with day shifts and does not require travel. Responsibilities Lead project planning sessions to ensure timely delivery of project milestones and objectives. Experience in BMCHelix to monitor service management. Provide strategic direction for managing key stakeholders to align project goals with business objectives. Ensure compliance with risk management protocols to mitigate potential project risks. Manage vendor relationships to ensure quality deliverables and adherence to project timelines. Facilitate change communication to ensure all team members are informed and aligned with project updates. Oversee the change lifecycle management to ensure smooth transitions and minimal disruptions. Implement ITIL V4 best practices to improve incident management and service delivery. Coordinate with cross-functional teams to ensure seamless project execution and delivery. Monitor project progress and make adjustments as necessary to ensure successful project outcomes. Develop and maintain comprehensive project documentation for transparency and accountability. Evaluate project performance and provide insights for continuous improvement. Foster a collaborative team environment to drive innovation and efficiency. Qualifications Possess in-depth knowledge of BMCHelix Remedy and its application in service management. Demonstrate strong stakeholder management skills to effectively communicate and negotiate with diverse groups. Have a solid understanding of compliance and risk management principles to ensure project integrity. Exhibit proficiency in vendor management to maintain productive partnerships. Show expertise in change communication to facilitate effective information dissemination. Be well-versed in ITIL V4 practices to enhance incident management processes. Have experience in managing the change lifecycle to ensure successful project transitions. Certifications Required ITIL V4 Foundation Certification PMP Certification

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework- Strong understanding of IT operations, including incident management, problem management, and change management.- Experience with ticketing systems such as ServiceNow or Remedy.- Excellent communication skills, both written and verbal.- Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.- This position is based at our Gurugram office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with stakeholders to identify and understand business requirements.- Troubleshoot and resolve technical issues related to ServiceNow IT Service Management.- Perform system configuration and customization to meet client needs.- Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in ServiceNow.- Experience in system configuration and customization using ServiceNow platform.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: . Be a contributing member of the EUC Team providing support to End Users in a Client Environment . Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same . Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework . Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required . Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: . 5+ Years experience in End User Computing, IT Support, Asset Management needed . Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support . Good understanding of ITL Framework is a must . Experience in using ITSM Tools like Service Now, Remedy etc . Good Communication Skills ( Written & Spoken ) in English . Ability to physically perform general office requirements . Must be able to perform essential responsibilities with or without reasonable accommodations . Willingness to work on rotational shifts 24x7 . Travel including overnight domestic may be required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

This role will be responsible for overall Infrastructure & Datacentre management of Yokogawa India limited where candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Datacentre, High availability, Disaster Recovery, Business Continuity plans Assist in the architecture, design, build and Deploying the Servers & cloud infrastructure within Microsoft Azure Maintenance of On-premises servers and Datacentre Servers Well versed with scripting for automation via Terraform. Provisioning, managing Azure Infrastructure using automation PowerShell Strong understanding of Azure Cloud and active directory Create architectural and migration roadmap for On-premises Servers and Applications on Azure solution Strong understanding of different Azure IaaS services and platform and their associated limitations. Understanding and exposure to Azure Cloud, Hands-on experience of Azure Scale Sets, Load Balancer, Azure networking, Azure Monitor, Alerts, and Log Analytics Infrastructure monitoring & Logging (Ex: Tools like SCCM, Nagios, ManageEngine, InfraON, Grafana, Splunk) Strong Knowledge of Intune and its maintenance Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Printer Management and Governance. Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads - Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics. Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects. Qualifications and General Skills / Experience: Education : Masters/Bachelor of Engineering in Computer Science or IT or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect / Azure/ AWS or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE assist feedback platform. Ensure timely closure of RCAs and adherence to TATs. Analyze trends to recommend improvements in SOPs and workflows. Monitor & Strengthen We Are Listening Initiative Ensure proper implementation of the We Are Listening program across all units. Regularly review execution and visibility of this initiative. Encourage proactive patient listening and response actions. Complaint Management & Escalation Monitor repeated and high-impact complaints. Timely escalate critical concerns to the corporate senior leadership team. Support service recovery actions with empathy and urgency. Service Recovery Implementation Ensure prompt and appropriate response to service failures. Monitor status and effectiveness of recovery efforts. Guide unit teams on handling sensitive issues with care. Training & On-Ground Coaching Train patient welfare teams on soft skills and technical tools. Conduct on-the-job coaching during unit visits. Unit Visits & Ground-Level Understanding Visit units regularly to observe ground realities. Identify gaps and ensure real-time process corrections. Weekly Review & Performance Tracking Conduct structured calls to monitor TATs, recovery status, and process issues. Track and improve NPS (Net Promoter Score) and PSI (Patient Satisfaction Index). Online Reputation Management (ORM) Monitor and coordinate responses to reviews on Google, Facebook, Twitter, and LinkedIn. Ensure timely and professional updates on public portals. System Improvement & SOP Alignment Propose tech upgrades and process improvements. Revisit SOPs regularly to align with evolving patient needs. Problem-Solving Framework Implement structured issue resolution: Define the problem Diagnose root cause Remedy the issue Lock improvements to sustain change NABH & Quality Coordination Update NABH-related documentation and presentations as per latest editions. Share monthly data with ESG and Quality teams. Deliver NABH and service quality training to down-the-line staff. Stakeholder Collaboration & Reporting Engage with Unit Heads, Quality Leads, Nursing, Medical, Hospitality and Operations. Prepare monthly updates and CEO review presentations. Champion Patient Advocacy Voice the needs and concerns of patients at strategic forums. Promote CARE as a benchmark for humanised healthcare. Develop and prepare Monthly MIS for review

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 2 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting 3DX tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Analyze end-user issue trends and feedback to inform platform improvement opportunities or training needs. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, 3DX Operations & Admin technical knowledge Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Familiarity with platform logs , batch jobs , and background services for troubleshooting. Demonstrated success managing production incidents and escalations in enterprise applications. Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices Good to have technical skills Knowledge in 3DX and Catia tool stack. ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Role Incident / Problem / Defect Manager. Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Engineering Platform PLOP/GDDM Location Pune Experience 8+ Number of openings 1 What awaits you/ Job Profile We are seeking a proactive and detail-oriented Incident / Problem / Defect Manager to oversee the lifecycle of incidents, problems, and defects across our IT and software systems targeting CATIA tool stack. This role ensures timely resolution, root cause analysis, and continuous improvement to minimize disruptions and enhance service quality . You d be required to share periodic reports with aim to get visibility of system gaps and actions required to address them. What should you bring along Incident Management: Lead the end-to-end incident management process, ensuring timely detection , logging, categorization, prioritization, and resolution . Coordinate with technical teams to restore normal service operations as quickly as possible. Communicate incident status and resolution updates to stakeholders and leadership . Conduct post-incident reviews and ensure documentation of lessons learned . Problem Management: Identify recurring incidents and conduct root cause analysis (RCA) to prevent future occurrences. Maintain the Known Error Database ( KEDB ) and ensure effective workaround solutions are documented. Collaborate with development and infrastructure teams to long-term fixes. Defect Management implement: Manage the defect lifecycle from identification through resolution and closure . Work closely with QA, development, and product teams to prioritize and track defect fixes. Ensure defects are properly documented , categorized, and communicated to relevant stakeholders. Must have technical skill Bachelor s degree in computer science, Information Technology, or a related field. 8+ years of experience in IT Service Management, QA, or Software Development, CATIA V5 & CATIA V6 Strong understanding of ITIL practices (certification preferred). Proven experience with incident and defect tracking tools (e.g., ServiceNow , JIRA , Remedy ). Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple priorities. Dashboard creation, maintenance for clear visibility. Understanding of CAD workstation environments, networked licensing (DSLS). Experience conducting or facilitating root cause analysis (RCA) and post-incident reviews . Ability to define and refine SOPs, workflows , and incident resolution matrices . Good to have technical skills ITIL v4 Foundation or Practitioner certification. Experience in Agile/Scrum environments. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of risk management and compliance standards. Power BI knowledge would be a value addition.

Roles/Responsibilities Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications Provide updates in line with the agreed communications processes Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners Must be able to multitask in a stressful environment Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process Manage the operational support and oversee remediation activities with designated extended managed service providers Performs other work related duties as assigned Working knowledge of relevant technologies (e g , Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc ) Helping to create business aligned support of the Incident Management process Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

Roles/Responsibilities. Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle. Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms. Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications. Provide updates in line with the agreed communications processes. Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners. Must be able to multitask in a stressful environment. Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process. Manage the operational support and oversee remediation activities with designated extended managed service providers. Performs other work related duties as assigned. Working knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.). Helping to create business aligned support of the Incident Management process. Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow.

Why join AliveCor? At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. Were on a mission to be the world s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to AliveCor because they want to build something meaningful -- and AliveCor delivers: every day, customers tell us that we ve saved lives. Join us in our mission! The Opportunity: AliveCor is the most clinically validated personal ECG technology, trusted and recommended by leading cardiology practices in the United States and around the world. We value research, working in collaboration with hospitals and research groups, and supporting internal research in artificial intelligence and machine learning. The Senior Software Engineer, with experience working with GoLang, Java, Python, Docker/Kubernetes and AWS, will be an integral member of our engineering team, responsible for developing high-availability micro-services. Responsibilities: Software Engineer having experienced in building scalable microservices in GoLang, Java, Python, PostgreSQL, AWS, Kubernetes. Responsible for developing industry-leading applications transforming the healthcare industry and consumer use. Work with our mobile and front-end teams to build new functionality in our consumer and clinician-facing applications. Create and maintain tools used by internal teams for customer service, monitoring, and R&D. Maintain and continuously improve our backend infrastructure to remedy technical limitations before they become an issue. Qualifications & Skills: Software Engineer with 5+ years of relevant experience. Strong experience working with GoLang. Good knowledge of AWS & Kubernetes. Knowledge or interest learning Java, Python would be an added advantage. Experience implementing Service Oriented Architecture or Microservices. Product instincts, work with our product and design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch frequently. Eagerness and willingness to learn new technologies. Experience with build process automation and CI/CD. Ability to work independently on projects and communicate with cross-functional teams to deliver products on time. Perks and benefits We strive to make your life outside work as smooth as possible while youre at work, and we offer a long list of benefits to make that happen. Hybrid working model Flexible and generous vacation policy Maternity / Paternity Leave/ Adoption/ Commissioning leave Generous Medical Benefits Above market family floater medical insurance coverage including both parents or in law parents Metro connectivity from office A supportive, collaborative group of people who understand that success depends on the team

Join our Team About this opportunity: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc What you will do: Utilize strong technical skills on L2 and L3 networking protocols to support network operations, Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability, Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements, Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts, Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs, Collaborate closely with external suppliers (e-g , BT, Verizon) to address ongoing issues effectively, Report network status to key stakeholders, ensuring transparency and timely communication, Exhibit self-starter qualities, capable of working with minimal supervision, Display self-motivation and the ability to multitask efficiently, Maintain a positive and cooperative attitude, even in stressful situations, The skills you bring: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching, Monitoring Tools: Experience with tools like BMC Helix, Nagios, Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira, Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues, Linux/Windows Basics: Understanding log analysis and CLI commands, Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial, Qualification: CCNA (Cisco Certified Network Associate) Fundamental networking knowledge, General networking concepts, ITIL Foundation Understanding IT service management processes, Work Experience: Minimum 2+ year experience, Network Monitoring or Technical Support roles, Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Req ID: 765534

About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. . About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Roles .Provide end to end 2nd line technical support for Unified communications services .Provide input for planning, assessment and implementation, of change requests. .Resolve reported incidents within service level agreements .Request and manage vendor support activities .On-board new customers on production environment through changes, testing and updates into inventory database. .Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms. .Resolve external customer's technical issues and attend conference calls that have this in scope. .Update, maintain and improve the knowledge and inventory database. .On boarding and troubleshooting new customers deployments Key skills .Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: SBC, MS Teams, SIP. NGIN, IMS .Understanding of AWS, Azure, UCS, ESXi and Firewall, should be able to troubleshoot the devices .Scripting/programming experience preferably on Python. .Experience on (min 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic. .Good Oral and written communication skills. VOIS Equal Opportunity Employer Commitmentu VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion , Top 10 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 14 th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Mamta 9884629940 for more info Thanks, Mamta 9884629940

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant - Account PMO In this role, the primary responsibility includes around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world. Responsibilities . Responsible for end-to-end technology project management . Play an important role in establishing presence. . Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program . Partnering with Customers and Internal stakeholders on effective CM (change management) . Participate in governance meetings for operational performance reviews . Collaborate with Customer team to resolve any operational challenges . Manage/handle escalations, proactively engage resources to address issues and resolve. . Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives . Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization . Works to develop and sustain Client Relationship & Trust . Identifying and eliminating root cause barriers to accuracy, productivity, and quality . Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team . Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer . Evaluate and provide advice on delivery and management tools for in scope services . Provide research assistance for innovation with new technologies and potential process optimization . Provide business case assistance and preparation, as required and agreed . Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate. Qualifications we seek in you! Minimum Qualifications . BE/ B Tech/ MCA/M Tech Preferred Qualifications/ Skills . Production Support of Insurance Apps under SLA/KPI ambit . Coordination with Cross Functional teams, vendor teams, Business Owners, Infrastructure & Cloud team . Execution of Transformation, Integration & Automation Programs/ Projects . Experience on JIRA/ Remedy tool . Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! Overview Service Transition Coordinator - The STC will be accountable for the transition of internal & customer services including project creation, service provisioning and order management as well as quoting and circuit ordering with telecom carriers. As a STC at TNS, you will be responsible for ensuring that new and existing clients have a Fantastic on-boarding experience. Working side by side with the TNS technical teams, you will lead the service initiation, circuit provisioning, and installation within contracted SLAs. You will work closely with telecommunication providers, exchanges, hardware vendors, etc. to obtain best pricing and services and will be expected to manage the project orders up to functional deployment ensuring accountability and timely delivery. You will follow existing and established new processes and procedures, maintaining a customer service and operational mindset. Responsibilities Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client. Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements. Interface with all relevant stakeholders on the projects assigned. Assign individual responsibilities, identifying appropriate resources needed and developing a schedule to ensure timely completion of project. Be a single point of contact for TNS customers and Sales during the service implementation and the client transition to TNS. Conduct implementation and project kick off meetings with the customer and internal teams. Ensure adherence to process standards. Maintain report and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status. Responsible for issue resolution or escalation in a timely manner. Perform various tasks related to the delivery of products and services to clients. Drive 3rd party vendors and internal teams to completion of service delivery deliverables. Define requirements for standard and custom reporting needs. Perform various tasks related to the delivery of products and services to clients. Perform other job-related functions as required in line with management directions Assist Snr PMs for documentation as direct by line management. Strong organizational, verbal and written communication skills Self-motivated and ability to exercise independent judgment Qualifications Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Lucidchart, Remedy, Salesforce, SharePoint Ability to establish and maintain effective working relationships with others and be a team player Ability to provide project leadership, coordination, guidance and drive issue resolution Quick thinking and able to work in a fast paced and dynamic environment Ability to respond to frequent pressure to meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Able to deliver succinct and fact-based communications, both verbally and in writing Able to successfully interface and establish rapport with clients (internal and external) Able to use formal project management skills in planning, tracking, and reporting on project progress Ability to manage multiple projects at the same time Knowledge of datacenters, IT products like servers / routers / switches / firewalls , etc., telecom carrier processes, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage Must be available to work core UK office hours, Monday through Friday, from 1300hrs to 2200hrs IST with the flexibility to work outside of core hours (including weekends) where required. Optional Desired Qualifications: Project Management Professional Certification or Equivalent Certification Education and Certifications: Bachelor s degree and experience in direct customer service or account management ITIL Foundations Certification If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant, Java Developer In this role, you will be responsible for crafting clean, functional code that flawlessly suits the needs of the company. Your main focus will be coding and ensuring high performance and responsiveness to requests. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time problem and, craft the solution which really fits into client needs Responsibilities . Development & Support of Applications . Participate in Application Modernization program. . Participate in integration, failure analysis etc. . Team Management, working as a track lead with PM and Scrum Master. . Working closely with onsite team and customer to understand the key expectations on the delivery and ensure the team is able to meet them. Qualifications we seek in you! Minimum Qualifications . BE/ B Tech/ MCA . Must have Development experience Preferred Qualifications/ Skills . Must be very strong in Java & UI (HTML, CSS, React, API Developer) . Experience on Web Services integration, failure analysis etc. . Conversant with Iterative / Agile / DevOps practices. . Experience on JIRA / Remedy tool Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Strong FICO skills and Accounting Skills Experience in Financial Global Settings, New -GL, AP, AR, Bank Accounting, Asset Management Configuration of SAP FI, CO modules in IMG based on business requirements Experience in FI integration points with other SAP modules like MM, PS Experience in working with interfaces and integration with third party systems Experience in writing functional specifications Experience in Functional Testing, End to End testing, Interface testing Experience in handling Month end, Yearend activities Experience in Controlling - Cost Center Accounting, Profit Center Accounting, WBS, Internal Orders, Planning Budgeting Experience in working on Enhancements and preparing the effort estimates for custom developments Knowledge on ticketing tools like Remedy or Service now to handle Incident management, request management and change request management Excellent communication skills including written, verbal, and presentation Functional Testing, End to End testing, Interface testing, SAP FICO Accounting Skills FI integration points with other SAP modules like MM, PS Cost Center Accounting, Profit Center Accounting, WBS, Internal Orders, Planning Budgeting Skills /Competencies/ Experience At least 7+ years of experience Design, configuration and testing of core SAP S4HANA Possess excellent written and oral communication skills