Jira Service Management (JSM) Developer / Administrator

• Design and configure JSM projects, request types, SLAs, and workflows.
• Create dynamic forms with conditional logic and custom field behavior.
• Build customer-friendly portals and help centers for support ticketing.
• Develop custom dashboards and queues for support teams.

Automation & Integration

• Implement complex automation rules using

  ScriptRunner

  and native JIRA automation.
• Integrate JIRA with tools such as

  Microsoft Teams

  ,

  Azure DevOps

  ,

  Confluence

  ,

  Azure AD

  , etc
• Automate processes like ticket assignment, notifications, and escalations.

JIRA Project Management

• Create and manage JIRA Software and Work Management projects for IT, development, and business teams.
• Configure boards (Scrum/Kanban), epics, stories, and task hierarchies.
• Maintain governance standards: templates, permissions, naming conventions.
• Enable agile best practices: sprint tracking, backlog grooming, and reporting.

Administration & Governance

• Manage user roles, permissions, and license allocations.
• Perform regular audits and health checks; ensure platform hygiene.
• Maintain comprehensive documentation of all configurations and changes.

Stakeholder Collaboration

• Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering.
• Train users, leads, and stakeholders on dashboards, filters, reports, and best practices.
• Act as the subject matter expert for JIRA-related problem-solving and process optimization.

Required Skills & Qualifications

• 4+ years of hands-on experience with

  JIRA Service Management (Cloud or Data Center)

• 2+ years of experience in

  JIRA Project Management

  (Software or Business)
• Strong expertise in configuring

  workflows

  ,

  automations

  ,

  custom fields

  ,

  permissions

• Proficiency in

  JQL

  ,

  ScriptRunner

  , and integration using

  REST APIs

• Experience setting up agile boards (Scrum/Kanban) and managing project structures
• Familiarity with

  ITIL/ITSM

  frameworks and Agile methodology
• Excellent stakeholder communication, problem-solving, and documentation skills

Preferred (Nice to Have)

• Atlassian Certifications

  (ACP-120, ACP-610, ACP-620)
• Experience with

  Confluence

  ,

  Bitbucket

  ,

  Azure DevOps

  , or

  Jenkins

• Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy)
• Exposure to advanced portfolio tools like

  Advanced Roadmaps

  or

  BigPicture

• Experience conducting

  user training

  or leading

  JIRA adoption initiatives

Why Join Us

• Opportunity to work with a leading global technology solutions provider
• Remote flexibility while supporting enterprise-grade platforms
• Exposure to cross-functional projects across ITSM, DevOps, and business domains
• Collaborative work culture with a performance-driven environment