Release & Assurance Administrator

As a Release and Assurance Admin at Claranet, you will play a vital role in ensuring the successful release of upgrades and patches for our products and services. Your responsibilities will include monitoring alerts, analyzing reports, and completing tasks to maintain service health and resolve any issues that may arise. By collaborating with key stakeholders, you will ensure that our services meet the high-quality standards and requirements of our customers. Your role will be integral in maintaining service levels through event management, service health monitoring, and housekeeping methodologies. You will contribute to the efficiency and effectiveness of our release and assurance processes, ultimately building long-term, trusted relationships with our customers by delivering market-leading managed services. Key Objectives: - Ensure high-quality services that meet customer needs - Collaborate with stakeholders to meet service level agreements - Conduct release processes from testing to quality assurance - Monitor and report on release process and service performance - Maintain accurate release documentation and materials - Support the development of plans, procedures, and policies Roles & Responsibilities: - Support Release and Assurance Analysts in creating and maintaining release plans - Assist in developing and implementing release procedures and policies - Maintain up-to-date and accurate task documentation and materials - Address issues or risks related to the release process - Report on release performance metrics - Work with stakeholders to ensure all requirements are met - Monitor service levels and performance to meet SLAs - Identify and resolve service issues by collaborating with other teams - Analyze service data for potential issues and trends Collaboration Teams: You will collaborate closely with the Customer Experience and Managed Services teams to ensure we consistently provide the best service to our customers, monitor their needs proactively, and integrate their feedback into our future portfolio and propositions. Join Claranet in our mission to become the most trusted technology solutions partner, delivering exceptional returns to our stakeholders and making a lasting impact with our customers.,