Release & Assurance Administrator Claranet India

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Release and Assurance Admin at Claranet, you will play a vital role in ensuring the successful release of upgrades and patches for our products and services. Your responsibilities will include monitoring alerts, analyzing reports, and completing tasks to maintain service health and resolve any issues that may arise. By collaborating with key stakeholders, you will ensure that our services meet the high-quality standards and requirements of our customers. Your role will be integral in maintaining service levels through event management, service health monitoring, and housekeeping methodologies. You will contribute to the efficiency and effectiveness of our release and assurance processes, ultimately building long-term, trusted relationships with our customers by delivering market-leading managed services. Key Objectives: - Ensure high-quality services that meet customer needs - Collaborate with stakeholders to meet service level agreements - Conduct release processes from testing to quality assurance - Monitor and report on release process and service performance - Maintain accurate release documentation and materials - Support the development of plans, procedures, and policies Roles & Responsibilities: - Support Release and Assurance Analysts in creating and maintaining release plans - Assist in developing and implementing release procedures and policies - Maintain up-to-date and accurate task documentation and materials - Address issues or risks related to the release process - Report on release performance metrics - Work with stakeholders to ensure all requirements are met - Monitor service levels and performance to meet SLAs - Identify and resolve service issues by collaborating with other teams - Analyze service data for potential issues and trends Collaboration Teams: You will collaborate closely with the Customer Experience and Managed Services teams to ensure we consistently provide the best service to our customers, monitor their needs proactively, and integrate their feedback into our future portfolio and propositions. Join Claranet in our mission to become the most trusted technology solutions partner, delivering exceptional returns to our stakeholders and making a lasting impact with our customers.,

Posted 3 days ago

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Release and Assurance Administrator Claranet India

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Release and Assurance Admin at Claranet, your role is crucial in ensuring that upgrades and patches to Claranet products and services are released efficiently to customers, while also guaranteeing that the services provided meet customer expectations. Your responsibilities include monitoring alerts, analyzing reports, and completing tasks related to the release process, such as patching services, carrying out maintenance, and resolving service health issues. Claranet's overarching strategy is to establish enduring, trusted relationships with customers by delivering top-notch, integrated managed services. As an Analyst within the Service Assurance team, you will play a key role in maintaining service levels on behalf of Claranet customers through event management, service health monitoring, and housekeeping methodologies. Your focus will be on release and assurance processes, contributing to their efficiency and effectiveness. In this role, you will collaborate closely with stakeholders to ensure that Claranet's services are of the highest quality and align with customer needs. You will be responsible for conducting the release process, from testing to quality assurance of products and services, as well as monitoring and reporting on release process performance. Keeping all relevant release and performance documentation up to date and accurate will be essential, along with supporting the development of plans, procedures, and policies. Your essential roles and responsibilities will include assisting Release and Assurance Analysts in creating and maintaining release plans and schedules, supporting the development and implementation of release procedures and policies through administrative tasks, and ensuring that all task documentation is current and precise. You will also be tasked with identifying and addressing any issues or risks during the release process, reporting on release performance metrics, and collaborating with key stakeholders to meet all requirements and service level agreements. Furthermore, you will monitor service levels, analyze service data to identify trends and potential issues, and collaborate with teams such as Customer Experience and Managed Services to ensure the continuous improvement of services and customer satisfaction. Join Claranet in its mission to become the most trusted technology solutions partner, delivering exceptional results to stakeholders and making a lasting impact with customers. Embrace the opportunity to work in a dynamic environment where your contributions as a Release and Assurance Admin will be valued and impactful.,

Posted 1 week ago

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