Regional Collections Manager

Job Description

Duties and Responsibilities - ● To achieve collection targets assigned to the territory by meeting the collection target for the states or region assigned. Meeting the Target on Cost of Collections. ● Ensuring legal guidelines have complied for entire collection structure in letter and spirits. ● Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. ● Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. ● Keeping the write-off percent within risk pricing. Control GCL portfolio in terms of bucket flows. ● Handle customer issues escalations. Feed back on credit policy based on market conditions. ● Ensuring documented feedback and action taken on all cases in soft buckets. ● Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. ● Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for Agencies/collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Assistant Manager. ● Recruitment of collection officers/area managers. ● Constant evaluation of Team Leads /Assistant Managers/Managers Requirements- ● Demonstrated success & achievement orientation. ● Excellent communication skills. ● Negotiation Skills Strong bias for action & driving results in a high performance environment. ● Excellent relationship skills. ● Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance. ● Exceptionally high motivational levels and needs to be a self starter. ● Working knowledge of computers. Work Experience: ● 10-11 years of Collections experience. Qualification: ● Collection of consumer loans/ business loans. ● Experience of handling/managing a team. ● Minimum a graduate (in any field). ● Preferably a DRA (Debt Recovery Agent) certified professional. ● Good knowledge of Computers (MS Office, email communication). Work Location: Delhi Show more Show less