237 Quality Tools Jobs - Page 2

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Certification: N.A. Skill Set: Excellent written & verbal communication skills > Strong knowledge of MS Office (MS Excel & Power Point are Mandatory) > Excellent Personal & Interpersonal Skills > Knowledge of Quality Tools Like 5 Why's, Lean & RCA" > Good Knowledge of Denial & Follow Up Pre-requisite: Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host Interetesed candidate can directly share their resume to krawat9@r1rcm.com

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Eastman Industries Limited is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control procedures and processesConduct quality audits and inspections of products and processesIdentify and report quality issues and work with production and engineering teams to resolve themDevelop and analyze statistical data and product specifications to determine quality standards and to monitor process capabilitiesDevelop and maintain quality documentation and recordsEnsure compliance with relevant quality standards and regulationsParticipate in product and process design reviews to ensure quality requirements are metStrong understanding of quality control principles and practicesExperience with quality tools and methodologies such as Six Sigma and Lean ManufacturingExcellent communication and interpersonal skills

Vruddhi Engineering Works is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control procedures and processesConduct quality audits and inspections of products and processesIdentify and report quality issues and work with production and engineering teams to resolve themDevelop and analyze statistical data and product specifications to determine quality standards and to monitor process capabilitiesDevelop and maintain quality documentation and recordsEnsure compliance with relevant quality standards and regulationsParticipate in product and process design reviews to ensure quality requirements are metStrong understanding of quality control principles and practicesExperience with quality tools and methodologies such as Six Sigma and Lean ManufacturingExcellent communication and interpersonal skills

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. Contact Person :HR Suman (9934827654) share CV via WhatsApp OR Sumankumari1@policybazaar.com

Hiring for Travel Quality Analyst (US Process ) Min. 1 year exp. required in (Travel Company ) Salary up to : 45k Location : Gurgaon / Delhi (Kirti Nagar ) Both side cab plus meals Shift : Night & Rotational 5 days a week Sat & Sun fixed off

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regular performance reports for sales team managers, highlighting areas for training or improvement. Compliance and Process Improvement Experience: Prior experience in a call center, sales, or quality assurance role preferred. Familiarity with sales processes and understanding of sales goals and KPls. Analytical Skills: Strong attention to detail, with the ability to identify trends, patterns, and areas for improvement in sales calls. Ability to analyze data and create actionable insights for sales teams. Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Problem-Solving: Strong problem-solving skills to identify root causes of performance issues and suggest improvements. Techical Proficiency: Familiarity with call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)

On - Site Role Job Summary: The Quality Inspector - Level I is responsible for ensuring that incoming materials, components, and final products conform to Cummins technical specifications and quality standards. Working under close supervision, this entry-level role involves conducting visual and measurement-based inspections, identifying defects, and supporting the production team in maintaining quality compliance. The position plays a crucial role in early defect detection and maintains customer satisfaction by ensuring only compliant products proceed through the manufacturing process. Key Responsibilities: Perform visual and dimensional inspections of materials, components, and final products against defined technical specifications. Use standard measurement instruments and basic gauging techniques to evaluate physical characteristics and tolerances. Identify and segregate non-conforming products and document quality deviations in the appropriate systems or logs. Support in-line and final inspection processes to ensure product compliance before shipment or next stage processing. Follow standardized quality protocols, procedures, and work instructions as defined by the quality management system. Assist in the application of basic quality tools to detect trends, support root cause analysis, and contribute to continuous improvement initiatives. Maintain accurate inspection records and contribute to documentation required for audits or traceability. Work collaboratively with production and quality teams to resolve quality issues and escalate as necessary. Experience: Minimal or no prior work experience is required. Prior exposure to a manufacturing or quality inspection environment is an advantage but not mandatory. Skills Required: Basic understanding of Geometric Dimensioning Tolerancing (GDT) . Familiarity with standard measuring instruments , including vernier calipers, micrometers, height gauges, and dial indicators. Knowledge of basic quality tools , including the 7 QC tools (e. g. , Cause-and-Effect Diagram, Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Flowchart). Basic computer proficiency , including working knowledge of Microsoft Excel and PowerPoint . Strong attention to detail , with good oral and written communication skills. Ability to follow work instructions and standard operating procedures accurately. Work Environment Physical Requirements: Manufacturing or production floor environment requires the use of personal protective equipment (PPE). Standing and walking for extended periods; frequent use of hands and measurement tools. May be exposed to moderate noise, temperature variations, and mechanical components. Core Competencies: Action Oriented - Approaches tasks with enthusiasm and a strong sense of urgency. Collaborates - Works effectively with others to achieve shared quality goals. Communicates Effectively - Clearly conveys information to different stakeholders in verbal and written forms. Customer Focus - Understands customer expectations and strives to ensure product quality meets those expectations. Decision Quality - Makes timely and sound decisions within the scope of inspection responsibilities. Manages Conflict - Handles quality-related disagreements or issues constructively. Resourcefulness - Uses available tools and methods to carry out inspection tasks efficiently. Values Differences - Appreciates diverse perspectives that contribute to quality and innovation. Technical Competency: Measurement Science - Understands basic metrology concepts relevant to dimensional inspection and applies them to accurately assess product quality. Qualifications: Education: High school diploma or secondary education certificate is required. Equivalent experience may be considered in line with local regulatory requirements. Licenses/Certifications: No mandatory certifications required at entry level. Must be eligible for any regulatory licensing as per regional export controls or sanctions.

• A candidate with a minimum of 4 years of experience in Quality. • Candidate should have worked in Sheetmetal, Heavy Fabrication, Hydraulics, Assembly Process Knowledge, Welding and Machining. • Must have in-depth knowledge of Excavator product knowledge, their components and functionality. • Must have PFMEA execution working knowledge. • Independently execute PFMEA (Process Failure Mode & Effects Analysis) • Strong in GD&T and ability to understand the drawings. • Perform Mistake Proofing techniques and implement effective Root Cause Analysis. • Good Knowledge of Quality Tools such as 5 Why, Fishbone Diagram, 8D and 7QC tools. • Ensure quality planning and problem-solving across new and existing processes. • Must have good working knowledge on 3D models tools like Creo. • Must have SAP tool working knowledge. • Must have good hands-on soft skills knowledge on Microsoft tools like Outlook, power point, excel, word, teams etc. • Good English communication and the ability to handle the project independently with minimal guidance.

JOB PURPOSE The primary task of a QA is monitoring tasks and sharing actionable insight. To evaluate and enhance the quality of interactions by auditing calls and processes, ensuring compliance and driving continuous improvement across the Student Advisory Team. Role & responsibilities Monitoring and Evaluation Training and Coaching/Feedback Stakeholder / Client Relationship Management Reporting Compliance Skills Strong analytical and data interpretation skills. Excellent verbal and written communication skills. Must have knowledge of 7 Quality Tools Cross cultural understanding and ability to drive work globally. Ability to build and maintain strong stakeholder relationships. Proficiency in using productivity tools and software. Multi-tasking, able to manage multiple brands at one time. Adept in Microsoft Office Flexibility to work in a fast-paced and dynamic environment. Preferred candidate profile Minimum of 7 years of experience preferably in ITES industry handling a transaction monitoring for back end Non-Voice process If interested please share your updated CV : dhana.laxmi@guseducationindia.com

Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Navi Mumbai location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! About the Role - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Responsibilities - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone analyses, pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Qualifications - HSC/Grad Required Skills Basic PC skills Strong customer service and interpersonal skills Good verbal and written communication skills Research, analytical and problem-solving skills Preferred Skills Knowledge and effective use of quality management processes and tools Ability to work well independently or within a team Shift Window : 24 x 7 Week offs : Any 2 days in a week work location Airoli

Job Title: Quality Analyst BPO Location:Sector - 18 Gurgaon CTC: 3.2 LPA Working Days: 6 Days a Week Reporting To: Quality Manager / Process Manager Key Responsibilities: Audit customer interactions (calls, chats, emails). Conduct call calibrations with internal and client teams. Use 7 QC tools for root cause analysis and quality improvements. Identify TNI (Training Needs Identification) and support training interventions. Provide feedback to agents and maintain quality dashboards. Requirements: 1 years of QA experience in BPO. Strong in QC tools, call audit methods, and Excel reporting. Excellent communication and analytical skills. Graduate in any stream; interested candidate whats app and call me on 9311240715 (prefered immediate joiner )

Responsibilities: * Conduct call audits using QC tools * Provide feedback on quality performance * Monitor calls for compliance with standards * Ensure high call quality through analysis and checks *Arranging training as per required Assistive technologies

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Bangalore/Gurgaon/Kolkata/Hyderabad Required Candidate profile Must Have 1 Year Experience as a Quality Manager Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Development domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Development domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Development domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Development domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Supply Chain domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Supply Chain domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Development domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgens data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgen s data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles Responsibilities: Responsible for the data governance and data management framework implementation for the Commercialization domain of the biopharma lifecycle. Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains Jointly with Technology teams, business functions, and enterprise teams (e. g. , MDM, Enterprise Data Fabric, etc. ) define the specifications shaping the development and implementation of data foundations . Build strong relationships with key business leads and partners to ensure their needs are being met Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in the Commercialization domain of the biopharma lifecycle. In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E. g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) Proficiency in data analysis and quality tools (e. g. , SQL, Excel, Python, or SAS) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.