Senior Specialist

JOB

• The primary task of a QA is monitoring tasks and sharing actionable insight. To evaluate and enhance the quality of interactions by auditing calls and processes, ensuring compliance and driving continuous improvement across the Student Advisory Team.

Role & responsibilities

• Monitoring and Evaluation

• Training and Coaching/Feedback

• Stakeholder / Client Relationship Management

• Reporting

• Compliance

Skills

• Strong analytical and data interpretation skills.
• Excellent verbal and written communication skills.
• Must have knowledge of 7 Quality Tools
• Cross cultural understanding and ability to drive work globally.
• Ability to build and maintain strong stakeholder relationships.
• Proficiency in using productivity tools and software.
• Multi-tasking, able to manage multiple brands at one time.
• Adept in Microsoft Office
• Flexibility to work in a fast-paced and dynamic environment.

Preferred candidate profile

Minimum of 7 years of experience preferably in ITES industry handling a transaction monitoring for back end Non-Voice process

If interested please share your updated CV : dhana.laxmi@guseducationindia.com