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Senior FLM - L2

Senior FLM - L2

Wipro

5 - 8 years

5 - 9 Lacs

Chennai

Posted:2 days ago| Platform:

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Skills Required

customer service presentation skills telecommunication escalation management quality tools sap flm process enhancement sap erp pivot table vlookup sap b1 srm slm english typing sap r3 sap mm supplier relationship management sap srm internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Management of daily activities of a team

Experience in Data Analyst experience

Ensures achievement of all system, team and individual Customer Service goals and standards

Manages Key performance indicators

Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

Responsible for administrative aspects including reporting

Superior communication (oral, written), presentation, and interpersonal skills

Demonstrated ability to develop and implement process enhancements including technology and performance

Ability to plan, prioritize, organize and communicate with client

Proficiency in , Work-force management applications, Quality tools and technologies,

Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.

Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors

To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads

Coordinate with delivery managers and the L&D POC to plan sessions

Drive completion by following with respective leads and managers

Mandatory Skills:

Health and Welfare (HW).
Experience5-8 Years.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12169 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

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Senior FLM - L2