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Quality Audit Manager, AGI Data Services

Quality Audit Manager, AGI Data Services

Amazon.com

0 years

6 Lacs

Hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

audit data support auditing monitoring training analysis schedule management kaizen sigma metrics communication leadership coaching onboarding recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

DESCRIPTION

We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality.
Key job responsibilities As Team Manager, you will be responsible for:

Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets, following up on blocks to productivity
Provide regular, formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

About the team In this position, you will support associates and project coordinators with their day-to-day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms.

BASIC QUALIFICATIONS

Bachelor Degree or equivalent professional or military experience
Experience working with performance metrics and developing them to measure progress against key performance indicators
Experience managing a team or a group of people while supporting projects/programs

PREFERRED QUALIFICATIONS

Experience with process improvement/quality control tools and methods
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
Excellent communication, strong organizational skills and very detail-oriented
Strong interest in hiring and developing people in their respective roles
Leadership experience in coaching and performance management
Experience in managing process and operational escalations
Experience with aspects of speech and language technology
Experience in project and stakeholder management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

IND, TS, Hyderabad

Operations, IT, & Support Engineering

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Quality Audit Manager, AGI Data Services