Hiring- Quality Analyst - Voice - Night shift

1 - 3 years

2 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from eNoah iSolution!

Quality Analyst - Work form office

Process Associate/ Sr.Process Associate

1-3 Years

Any degree

Chennai ( Taramani )

Night Shift ( 7 pm to 5 am )

- Based on their interview Performance

Immediate Joiner only

Job Requirements:

Roles & Responsibilities:

  • Monitor and evaluate recorded calls for quality, compliance, and customer experience.
  • Assess agent adherence to scripts, communication skills, and process guidelines.
  • Identify performance gaps and recommend coaching or training needs.
  • Prepare and maintain detailed quality assessment reports.
  • Document non-compliance issues and communicate findings to relevant teams.
  • Collaborate with operations and training teams to improve processes and agent performance.
  • Ensure compliance with company policies, client requirements, and legal regulations.
  • Participate in calibration sessions to maintain consistent quality standards.
  • Support quality-related escalations and contribute to resolution efforts.
  • Stay updated on client guidelines, industry standards, and quality best practices.

Interested candidates share resume to 7708660402(whatsapp) and schedule your interviews.

Interview time - 6PM to 7PM

Location:

eNoah iSolution India Pvt Ltd,

Elnet Software City,

Admin Block, 1st floor ,

Rajiv Gandhi Salai,

Tharamani, Chennai,

Opposite to Thiruvanmiyur Railway Station.

Near ICICI ATM

Thanks & Regards,

Pavithra V

HR

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Enoah Isolution

Technology Services

New York

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