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Enoah Isolution
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Hiring- Quality Analyst - Voice - Night shift

Hiring- Quality Analyst - Voice - Night shift

Enoah Isolution

1 - 3 years

2 - 4 Lacs

Chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

International Voice Quality Audit Soft Skills Training US Process Call Monitoring Call Quality Quality Monitoring Call Audit Excellent Communication In English Call Calibration Quality Analysis Quality Assurance Us Voice Process International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from eNoah iSolution!

Quality Analyst - Work form office

Process Associate/ Sr.Process Associate

1-3 Years

Any degree

Chennai ( Taramani )

Night Shift ( 7 pm to 5 am )

- Based on their interview Performance

Immediate Joiner only

Job Requirements:

Roles & Responsibilities:

Monitor and evaluate recorded calls for quality, compliance, and customer experience.
Assess agent adherence to scripts, communication skills, and process guidelines.
Identify performance gaps and recommend coaching or training needs.
Prepare and maintain detailed quality assessment reports.
Document non-compliance issues and communicate findings to relevant teams.
Collaborate with operations and training teams to improve processes and agent performance.
Ensure compliance with company policies, client requirements, and legal regulations.
Participate in calibration sessions to maintain consistent quality standards.
Support quality-related escalations and contribute to resolution efforts.
Stay updated on client guidelines, industry standards, and quality best practices.

Interested candidates share resume to 7708660402(whatsapp) and schedule your interviews.

Interview time - 6PM to 7PM

Location:

eNoah iSolution India Pvt Ltd,

Elnet Software City,

Admin Block, 1st floor ,

Rajiv Gandhi Salai,

Tharamani, Chennai,

Opposite to Thiruvanmiyur Railway Station.

Near ICICI ATM

Thanks & Regards,

Pavithra V

HR

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