Job Title: Quality Assurance Officer. Department: Quality Assurance Location: Kamothe - Navi Mumbai Job Summary: The Quality Assurance Officer ensures that all lube oil products meet regulatory, industry, and company quality standards. This includes overseeing testing procedures, documentation, compliance with safety standards, and continuous improvement in the production process. Key Responsibilities: Identify internal and external issues affecting product quality. Understand customer needs and expectations and implement the same. Maintain updated documentation of scope, processes, and interested parties. Tool box talk , training and training evaluation workers Participate in risk-based thinking and identify risks related to product quality (e.g., contamination, wrong additive dosing). Assist in setting organization quality objectives and monitoring Preparation of FMEA, control plan. Maintain infrastructure and environment for quality blending, filling, and testing. Control documentation (work instructions, records) Calibrate and maintain process equipments. Ensure effective control of blending, filling, labelling, and dispatch operations. Maintain nonconformity record and its effective control Conduct internal quality audits as per schedule. Support management review meetings with quality data and analysis. Collect customer feedback and evaluate satisfaction levels. Handle customer complaints by performing root cause analysis (RCA). Implement corrective and preventive actions. Continuous improvement initiatives in receipt, blending, filling, and dispatch processes, control of filling line on daily basis. Daily shop floor quality checks/doc audit To face customer audits Education: Bachelor's or Master's degree in Chemistry, Chemical Engineering or a related field. Experience: 5+ years of QA/QC experience in the lubricant, petrochemical, or oil & gas industry. Soft Skills: Excellent attention to detail and analytical skills. Strong organizational and time management skills. Effective communication and team collaboration abilities.