Jobs
Interviews

1584 Quality Audit Jobs - Page 16

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

7.0 - 12.0 years

0 - 0 Lacs

Coimbatore

Work from Office

Job Title : Project Coordinator Engineering Projects (Pune) Location : Pune (Must be flexible to travel to various sites) Experience : 6 + Years Industry : Engineering Services / EPC / Manufacturing / Electrical & Electronics Functional Area : Project Execution, Site Coordination Employment Type : Full Time, Permanent Education : Diploma / B.E / B.Tech Electrical / Electronics / Mechanical Job Description :We are looking for an experienced Project Coordinator to manage site-based execution and client coordination for our ongoing engineering projects. The ideal candidate should have a strong engineering background, excellent coordination skills, and the ability to travel across project sites. Key Responsibilities : • Coordinate and oversee day-to-day project activities across sites to ensure smooth execution • Liaise with internal teams and customers to ensure requirements are met and issues are resolved promptly • Manage site inspections, quality checks, and ensure timely reporting and followups • Lead and motivate project teams to meet timelines and deliverables • Ensure project documentation, status reports, and communication are well maintained and up to date • Act as the primary point of contact between the company and client during project execution • Monitor project progress, identify risks/delays, and proactively implement corrective measures • Support the implementation of best practices in project coordination and execution Required Skills : Minimum 7 years of experience in project coordination or similar roles • Educational background in Electronics / Electrical / Mechanical engineering • Proven experience in team handling and customer relationship management • Strong understanding of project execution, inspection workflows, and documentation • Excellent communication, interpersonal, and organizational skills • Ability to travel across locations as per project needs • Proficient in MS Office, project tracking tools, and basic reportin How to Apply : If you're interested, please apply here or share your updated resume to [almas.nuffaiya@firstmeridian.com] with the subject: "Application for Project Coordinator Coimbatore"

Posted 2 weeks ago

Apply

2.0 - 7.0 years

1 - 6 Lacs

Ahmedabad

Work from Office

1. Inspect raw materials, components, and finished products to ensure they meet quality specifications 2. Analyze data, investigate defects, and develop corrective actions 3. Establishing standards, procedures, and documentation

Posted 2 weeks ago

Apply

10.0 - 18.0 years

15 - 30 Lacs

Gurugram

Work from Office

Role & responsibilities Quality Planning & Implementation Develop and implement Quality Assurance & Quality Control (QA/QC) plans. Ensure SOPs are followed for material usage, workmanship, and site activities. Establish and monitor quality benchmarks for all construction stages. Site Execution Support Closely coordinate with project execution teams to ensure quality adherence. Support corrective and preventive actions (CAPA) in case of deviations. Audits & Inspections Conduct regular quality audits at different stages: RCC, finishing, MEP, faade, etc. Liaise with consultants and third-party agencies for quality certification. Team Management Lead and mentor quality engineers/executives at the site. Review performance of quality control teams and align with project goals. Compliance & Reporting Ensure compliance with ISO, BIS, GFC drawings, and safety standards. Maintain documentation of test reports, NCRs, quality checklists, etc. Preferred candidate profile Experience Range : 10-18 years in high-rise residential/commercial construction Industry Preference : Tier-1 construction, real estate developers Educational Background : B.Tech / Diploma in Civil Engineering Key Qualities to Look For: Strong knowledge of IS codes , QA/QC systems, lab testing procedures, material standards Leadership skills to train, audit, and drive compliance across contractors & junior staff Assertive communicator with strong documentation/reporting ability

Posted 2 weeks ago

Apply

3.0 - 7.0 years

4 - 8 Lacs

Thiruvallur

Work from Office

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionPerforms advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards. Responsibilities Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. Analyzing non-conformance data and maintaining quality system documentation. Interacting with manufacturing team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented. Identifying, analyzing, and resolving non conformance. Investigating problems on worked purchased finished, rough, and interplant material. Coordinates various Quality training programs. Degree RequirementDegree or equivalent experience desired Skill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Basic UnderstandingExplains the purpose and limitations of quality management. Accesses organizational resources that enable quality management. Defines quality management concepts. Cites examples of organizational quality management initiatives. Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations. Flexibility and AdaptabilityKnowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Level Working KnowledgeAdjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic UnderstandingExplains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area. Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.Level Basic UnderstandingDiscusses the relevance of standards for a manufacturing environment. Researches process and product blueprints for own area. Describes and follows all policies, standards and procedures. Obtains documentation and information on standards and their usage. Root Cause Analysis (RCA)Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.Level Working KnowledgeUtilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position.

Posted 2 weeks ago

Apply

3.0 - 5.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Job Purpose The purpose of this role is to plan and oversee shift wise production, utilize available machineries and manpower for better productivity and fulfillment and adhere to standards Primary Responsibility Area: Production Management Key activities "Organize production setup as per production schedule, assign task to associates, follow standard procedures, methods, BPS & work instructions, adapt & steer primary production activities to fulfil SQCD targets of the shift. Track production performance and efficiency KPI (OEE, FPY, scrap, tool life, levelling, fulfilment, etc. ), identify and record deviations" Key Result Areas / Indicators Shift-wise SQCD Area: Daily shop Management Key activities Conduct & document checks, Quality audit, eLPC to ensure conformance to safety, quality & shop-floor standards. Record shift events (attendance, breakdowns, quality issues, criticality, performance, etc). Summarize shift events & performance and handover to next shift FLM to ensure seamless production continuity Key Result Areas / Indicators No deviations to set standards Area: People Management Key activities Coaching & Skill development Supervise and develop competent workforce of the manufacturing unit to improve efficiency. Organize and train new associates for the production lines. Track & monitor skill levels of existing associates. Organize, train and coach them to understand the requirements and reasons behind various processes, procedures & controls planned to ensure safety, efficiency and defect free production Key Result Areas / Indicators Productivity, Skill management Area: Cross functional collaboration Key activities Participate and organize between internal departments of the manufacturing unit for on-time delivery. Key Result Areas / Indicators Program fulfillment Area: Inventory Management Key activities Plan and control WIP for efficient value stream management. Key Result Areas / Indicators Plant production cost Area: Bosch Production System Key activities Promote and implement BPS concepts. Key Result Areas / Indicators BPS maturity Area: Continuous improvement and change initiatives Key activities Motivate and coach associates into active engagement of learning, problem-solving & identifying potentials in manufacturing for Kaizens, suggestions on SQCD to enable operational excellence. Key Result Areas / Indicators Idea Per associate Area: Digitalization Key activities Contribute for implementing innovative digitalization solutions in the value stream Key Result Areas / Indicators I4. 0 - paperless manufacturing Area: Employee & industrial relation Key activities Engage proactively with associates to sustain an open forum for them to voice their concerns, grievances, etc. Clarify, advice, counsel, resolve or raise topics to superiors in a fair &transparent manner to safe guard interests of associates & management and build a progressive work environment. Key Result Areas / Indicators Lawful conduct, no disruption in production.

Posted 2 weeks ago

Apply

2.0 - 7.0 years

2 - 3 Lacs

Chennai

Work from Office

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Posted 2 weeks ago

Apply

2.0 - 5.0 years

2 - 3 Lacs

Hosur, Bengaluru

Work from Office

Job Title: Quality Team Lead Department: Quality Purpose of the Role: The Quality Team Lead is responsible for overseeing quality control operations, leading the quality team, and ensuring that products and processes meet internal and customer specifications. This role ensures that quality standards are implemented, monitored, and improved continuously to support operational excellence. Role & responsibilities: Leadership & Supervision: Lead and mentor a team of Quality Inspectors and Technicians. Allocate tasks, set priorities, and ensure daily quality operations are carried out efficiently. Quality Control & Assurance: Monitor production processes and ensure inspections are done at every stage. Maintain and improve quality documentation including SOPs, work instructions, and inspection records. Audit & Compliance: Assist in internal and external quality audits (ISO, customer audits, etc.). Ensure corrective actions from audits are implemented and verified. Reporting & Documentation: Prepare and analyse quality reports and KPIs such as rejection rates, inspection results, and customer complaints. Report quality trends to management and suggest areas for improvement. Continuous Improvement: Support cross-functional teams in quality improvement projects. Preferred candidate profile: Education: Diploma / BE in Mechanical, Automobile Engineering or equivalent. Experience: Minimum 4-6 years in quality assurance/control, with at least 1-2 years in a leadership role. Technical Skills: Knowledge of ISO 9001, 5S, 7QC Tools, CAPA, and basic statistical analysis. Soft Skills: Strong communication, team management, decision-making, and analytical skills. Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

Posted 2 weeks ago

Apply

6.0 - 11.0 years

5 - 7 Lacs

Bhayandar

Work from Office

We are looking for an experienced Team Leader for our 1st Party Soft Collections process. job involves Team handling onboarding & training soft collection Quality audits clients and internal stakeholders US Process international collection Required Candidate profile Must have International collection Process Ready to work in US timings 5 days working Exp-5+yr Leadership skills -Handled team size of 5+ work from office any Query-rdubey@peshr.com /9893743892

Posted 2 weeks ago

Apply

3.0 - 8.0 years

3 - 6 Lacs

Mohali

Work from Office

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers SME or QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Location: Mohali Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

Posted 2 weeks ago

Apply

12.0 - 20.0 years

15 - 22 Lacs

Kandla

Work from Office

Hello Dear, Greetings Hiring for Manager QA For Leading Ship-buildig company at Gujarat location Note: Must have exp as Internal auditor or Lead Auditor in Ship building or Marine Industry Key Responsibilities: Create and execute a comprehensive quality assurance strategy aligned with company objectives, ISO 9001, ISO 14001, and ISO 45001 standards and industry best practices to support quality excellence across all operations. Establish quality metrics, key performance indicators (KPIs), and targets to measure and monitor quality performance across shipbuilding, repairs, and heavy engineering. Review and update quality standards, policies, and procedures regularly to ensure they remain relevant, compliant, and effective. Oversee compliance with relevant regulatory requirements, international standards, and customer specifications, ensuring consistent quality in every project. Plan and execute regular internal audits to assess the effectiveness of QA systems, identify areas of non-compliance and implement corrective actions to maintain regulatory adherence. Serve as a point of contact for quality-related client inquiries and audits, ensuring all quality commitments are met to enhance customer satisfaction. Identify and prioritize areas for process improvement within the quality assurance function to enhance productivity and quality performance. Drive initiatives to streamline workflows, optimize resource utilization, and reduce waste, implementing best practices to elevate overall efficiency. Encourage a culture of continuous improvement, actively engaging team members in quality enhancement initiatives and knowledge sharing. Define and track quality metrics and KPIs to evaluate the performance of quality assurance activities and identify trends in production quality. Prepare and present detailed quality reports to the Head of Quality and senior management, highlighting key findings, areas of concern, and recommendations for improvement. Ensure timely and accurate completion of reports, supporting transparent decision-making and alignment with organizational goals. Implement best practices to optimize resource utilization within the quality assurance function, balancing quality with cost-effectiveness. Streamline workflows across quality assurance processes to improve responsiveness, reduce bottlenecks, and minimize downtime. Conduct periodic reviews to assess the efficiency of quality processes and make data-driven recommendations for further enhancement. Identify potential risks in the production process, such as defects, material failures, or safety hazards, and take preventive measures to mitigate them. Investigate non-conformities and implement root-cause analysis to prevent recurrence. Manage the process of rework or replacement for any defective materials or processes. Maintain accurate documentation of all quality assurance activities, including inspection records, audit findings, and corrective actions. Ensure that quality documentation is maintained in line with regulatory requirements, supporting audits and compliance checks as needed. Oversee the systematic recording of quality metrics, making data accessible for performance monitoring and continuous improvement Interested candidates can call on 9033033611 or share cv on hr6@sarthee.com

Posted 2 weeks ago

Apply

8.0 - 12.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Location: Bengaluru Job Type: Full-Time, Onsite (Night Shift) Experience Required: 9+ years Shift Timings: Flexible Notice Period: Immediate to 30 Days About LogixHealth LogixHealth is a physician-founded company delivering cutting-edge revenue cycle management services to healthcare providers nationwide. With a commitment to driving better healthcare outcomes, we combine advanced technology, clinical insight, and unmatched service excellence. Since the 1990s, we have expanded across 40 states, providing innovative coding, billing, and business intelligence solutions that allow providers to focus on patient care while we ensure financial success. Discover more about us at www.logixhealth.com. Description for Internal Candidates * Should have experience in handling RCM quality Team as a Team lead/Team Coach. * Should be aware of QA methodologies, tools, and processes. * Conflict resolution and problem-solving abilities. * Collaborate with cross-functional teams to define quality standards and objectives. Oversee quality audits, inspections, and testing processes. * Identify process inefficiencies or defects and lead root cause analysis. * Report on quality performance and improvement initiatives to senior management. * Identify potential quality risks in projects or production and implement mitigation strategies. * Conduct training sessions on quality standards, tools, and best practices. * Ensure team members stay updated on industry standards and certifications. * Should be flexible to work on any shift.. * To be flexible to have client communications.

Posted 2 weeks ago

Apply

10.0 - 15.0 years

5 - 7 Lacs

Faridabad

Work from Office

We have Urgent Vacancy of Quality Manager Instruments and tools knowledge: profile projector , contour ,CMM, height gauge , micrometer , vernier etc. Should be expert in all qc tools, PPAP, FMEA, Control plan and all documentation..

Posted 2 weeks ago

Apply

8.0 - 10.0 years

8 - 10 Lacs

Chandigarh, Baddi, Parwano

Work from Office

Req.Mgr QC for precision components manufacturer near Chandigarh.B Tech Mech. with exp of 8 to 10 years in QC Can apply .He should have knowledge of ISO System,Inspection & Testing. He should have knowledge of Auto cad and MS Office.

Posted 2 weeks ago

Apply

20.0 years

15 - 30 Lacs

Gurugram

Work from Office

Role is accountable for the completion of the allocated tasks or activities of the project by the site in charge. Ensure smooth completion of the task/ activity (excavation, Layering, installing utilities etc.) assigned within quality and timelines along with supervising the technical work. Responsible to provide support to supervisors and subcontractors. Candidate should have experience in the HYDRO or Tunnle projects only. ROLE AND RESPONSIBILITY Quality Framework and Operations • Define the SOPs for quality related processes for the entire organization. • Create a plan along with the AGMs for lab establishment. • Conceptualize best in class quality procedures and quality inspection standards. • Ensure suitable quality audits are conducted for new supplier selection. • Collaborate with the design and planning team to introduce new materials and techniques to maintain quality standards and reduce cost. • Raise any quality related concerns in the projects and provide suitable mitigation measures for critical quality related issues. • Create a database for knowledge management with a collated view of the projects to cross leverage analytical insights so as to drive process optimization. • Quality certifications, compliance and audits • Establish improved guidelines for handling of rejection while using analytical techniques to realize cost benefits. • Ensure adoption & adherence to the quality guidelines. • Introduce learnings from the best practices in the quality assurance practices employed by the team. • Drive quality based certifications, quality audits and necessary approvals for labs established at project sites. • Client Management • Coordinating with the client and consultants for major quality related issues related to non-conformance reports and necessary quality approvals. • MIS & Reporting – • Review and validate the monthly progress reports (MPRs) created at all project sites for all the quality related issues and share the same with senior management. • People management – • Ensure the capability development for the organisation through training, workshops and evaluation of teams to drive quality awareness. • Guide and monitor teams to review product quality levels through various audits, tests and checks. Worked in HYDRO or Tunnel projects. EXPERIENCE & QUALIFICATION Experience: 15 - 20 years Qualification: B.E./B. Tech Civil or Diploma Civil Desired Candidate: 1. Proficient in MS Office applications. Key Competencies / Core Competencies: Team working and communication. Good communication skills Excellent MS office Good in analytical skills etc.

Posted 2 weeks ago

Apply

3.0 - 6.0 years

3 - 6 Lacs

Dadra & Nagar Haveli

Work from Office

Job Title Sr. Executive-QAD/Management Representative Job Description: Knowledge and exp of ISO documentation, ISO Audit Hands-on exp of PPAP, Quality Reports. Reviewing & approving the quality plan for effective measurement. Control on non-confirming products. Define Structure Of Quality System Document Data Control Plan and Implement internal Quality Audit Control of Quality Records Liaison with certifying body / External Body To ensure that appropriate corrective and preventive actions are being initiated Reporting on performance of the quality system for management review as a basis for improvement Responsible for awareness of customer & regulatory requirements throughout the organization. Responsible for maintaining integrity of quality management system when changes to the quality management system are planned & implemented. Coordination with supplier and customer on quality issues. Identification & analysis of various failures and its root cause analysis. Reporting to top management about the performance of system. Skills Required: Good communication skill Presentation skill Analytical skill Team building Leadership Skill

Posted 2 weeks ago

Apply

5.0 - 10.0 years

7 - 9 Lacs

Panvel, Navi Mumbai

Work from Office

Monitor and inspect incoming raw materials, in-process products, and finished goods for quality parameters. Conduct sensory, physical, microbiological, and chemical tests on seafood products. Ensure compliance with HACCP, GMP, SSOP, and other relevant quality and safety standards. Maintain accurate QC records and prepare reports for internal audits and external regulatory bodies. Verify sanitation and hygiene practices throughout the production facility. Assist in the training of production staff on quality and safety protocols. Coordinate with the production and procurement teams to manage non-conformities. Support traceability efforts and recall processes when required. Participate in continuous improvement initiatives for food safety and quality systems. Preferred candidate profile Preferred Skills: Experience with export regulations (US FDA, EU, etc.). Knowledge of sustainability and traceability in seafood sourcing. Certification in HACCP or Food Safety is a plus. Basic understanding of lab equipment and microbial testing.

Posted 2 weeks ago

Apply

10.0 - 15.0 years

6 - 7 Lacs

Greater Noida

Work from Office

We are looking for a highly skilled and experienced Quality Manager to lead and oversee all quality assurance activities in our manufacturing unit. The ideal candidate will ensure that products meet quality standards and regulatory requirements

Posted 2 weeks ago

Apply

3.0 - 7.0 years

3 - 7 Lacs

Panvel

Work from Office

Responsibilities: Develop & implement quality procedures. Conduct regular audits & inspections. Ensure compliance with industry standards Maintain accurate documentation. Client co ordination and follow quality standards of client Health insurance Provident fund

Posted 3 weeks ago

Apply

10.0 - 16.0 years

18 - 25 Lacs

Pune

Work from Office

Manage the Quality Assurance function at manufacturing site Ensure compliance with ISO, GMP & REACH standard Develop, implement & monitor Quality Management Systems including SOPs, documentation & CAPA systems Handle customer complaints, conduct RCA Required Candidate profile 8–12 years of experience in QA, preferably in specialty chemicals Knowledge of analytical instruments, QC processes & technical documentation Strong knowledge - ISO 9001, GMP & other quality standards

Posted 3 weeks ago

Apply

3.0 - 6.0 years

2 - 5 Lacs

Gurugram

Work from Office

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Posted 3 weeks ago

Apply

8.0 - 13.0 years

8 - 12 Lacs

Bengaluru

Work from Office

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance overall service quality. Analyze data and metrics to measure performance and make informed decisions. Lead and motivate a team of quality professionals to achieve goals. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality, preferably in IT services or BPO. Strong understanding of quality management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with CRM software is an added advantage. Strong problem-solving skills and attention to detail.

Posted 3 weeks ago

Apply

8.0 - 13.0 years

6 - 9 Lacs

Tiruchirapalli

Work from Office

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures. Identify and mitigate risks associated with quality control. Job Minimum 8 years of experience in quality management or a related field. Strong knowledge of quality control principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience in managing and leading teams. Familiarity with CRM/IT Enabled Services/BPO industry trends and best practices.

Posted 3 weeks ago

Apply

12.0 - 18.0 years

10 - 14 Lacs

Noida, Greater Noida

Work from Office

Posted On 03rd Apr, 2025 : Role Overview: The Quality Head will be responsible for defining, implementing, and maintaining world-class quality assurance strategies across manufacturing operations, supplier quality, regulatory compliance, and injection molding processes. The role requires strong leadership, analytical thinking, and expertise in industry best practices to promote a strict quality control culture within the organization. Key Responsibilities: Quality Strategy & System Implementation Develop and implement Quality Assurance (QA) and Quality Control (QC) systems aligned with ISO 9001, ISO 14001, ISO 45001 (Occupational Health & Safety), and ESD S20:21 (Electrostatic Discharge Protection). Define and drive KPIs for quality performance, including First Pass Yield (FPY), Defect Per Million Opportunities (DPMO), and Cost of Poor Quality (COPQ). Establish and ensure strict adherence to Standard Operating Procedures (SOPs) for inspection, testing, and validation at every stage of production. Promote a strict quality control culture across all teams, ensuring that every employee understands the importance of quality in manufacturing. Manufacturing of LED TVs, Injection Moulding & Supplier Quality Management Oversee incoming (IQC), in-process (PQC), and final product quality (OQC)to minimize defects and rework. Implement Electrostatic Discharge (ESD) Protection (ESD S20:21) measures to ensure the safety and reliability of electronic components. Work closely with suppliers to improve the quality of raw materials, plastic components, and electronic parts. Conduct supplier audits and enforce compliance with RoHS, REACH, and BIS standards. Manage and optimize injection molding quality control, including: Material selection and testing (resins, polymers). Process parameter optimization to minimize defects such as warping, sink marks, and short shots. Implementation of real-time monitoring and defect detection technologies. Ensuring compliance with industry best practices for plastic components used in electronic products. Compliance & Certifications Ensure compliance with ISO 9001, ISO 14001, ISO 45001, BIS, RoHS, CE, FCC, and other global regulatory requirements. Lead internal and external audits for regulatory approvals and maintain all necessary certifications. Develop and maintain safety and environmental management systems aligned with international best practices. Customer Quality & Market Feedback Analyze customer complaints, warranty claims, and field failures to identify trends and implement Corrective and Preventive Actions (CAPA). Drive continuous improvement initiatives to reduce product returns, warranty costs, and customer dissatisfaction. Collaborate with the after-sales service team to track product performance and reliability in the field. Continuous Improvement & Innovation Implement Lean, Six Sigma, and Kaizen methodologies to drive continuous quality improvement. Introduce automation and AI-based quality inspection techniques to enhance production efficiency. Develop and conduct regular training sessions to ensure all employees, from factory workers to management, understand and adhere to quality standards. Promote a zero-defect mindset within the organization, ensuring proactive rather than reactive quality management. Key Qualifications & Experience: EducationBachelors/Masters degree in Engineering (Electronics, Mechanical, Manufacturing, or Polymer Science). Experience12+ years in Quality Management, preferably in electronics, home appliances, or automotive manufacturing. Expertise in ISO 9001, ISO 14001, ISO 45001, ESD S20:21, Six Sigma (Green/Black Belt preferred), and SPC (Statistical Process Control). Experience with BIS, RoHS, CE, FCC, and other regulatory standards. Hands-on experience in injection molding quality control, defect analysis, and process optimization. Knowledge of AI-based quality inspection, ERP & Quality Management Software (SAP, MES, etc.) is a plus. Key Skills Required: Strong analytical and problem-solving skills (Root Cause Analysis, 8D, FMEA) Leadership and team-building experience in a factory setup Knowledge of global quality management systems Injection moulding quality control & process optimization Experience with ERP & Quality Management Software (SAP, MES, etc.) Ability to collaborate with R&D, Manufacturing, and Supply Chain teams Why Join Be a part of a fast-growing company with innovation-driven leadership and legacy. Opportunity to implement cutting-edge quality processes in electronics and injection molding. Work with a dynamic and high-impact team in a competitive industry. Key Skills : Company Profile Company is ---s most trusted and leading ODM/OEM brand with a complete Made in --- design, development, and manufacturing process. Established in 1984, is one of ---s leading ODM/OEM manufacturers with four decades of industry expertise. As the official ODM for webOS TV in --- and the only TV ODM with a Dolby License, the company focuses on backward integration to optimize costs and enhance production. With a current manufacturing capacity of 1.4 million units per annum, expanding to 3.2 million with a new facility, Company is set to become a major player in ---s electronics manufacturing sector. Its expertise in hardware and software enables it to deliver high-performance products, reinforcing ---s global technology manufacturing capabilities.

Posted 3 weeks ago

Apply

20.0 - 25.0 years

14 - 15 Lacs

Ghaziabad

Work from Office

Job Title: Quality Head Key Responsibilities: Lead and manage all quality assurance and quality control activities. Operate and manage advanced testing equipment, strong background in aluminum die casting and machining processes. 9690729016

Posted 3 weeks ago

Apply

12.0 - 15.0 years

11 - 13 Lacs

Mumbai, Navi Mumbai

Work from Office

Select with space bar to view the full contents of the job information. Engineering Manager-E5-Static-Design Engineering Job Details | tatacons02 Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Engineering Manager-E5-Static-Design Engineering Navi Mumbai, MH, IN, 400708 Purpose & Scope of Position Engineering Manager (EM) is responsible for engineering and design matters on the project and assists the project manager. An EM will fill 3 main roles during the execution of a project. These are Manager, Technical Leader and Communicator. The EM on a project is responsible for scope definition and manages the planning, resourcing and scheduling all the engineering related activities. In addition, the EM provides technical leadership, integrates the disciplines and resolves issues. The EM is responsible for delivery of all the technical deliverables to achieve the project objectives within the specified time frame and budget. Experience Typically 12-15 years of experience in a multi-disciplinary environment on major projects Typically 3 years experience in managing design engineering teams working on major projects Qualification Postgraduate or graduate in an engineering discipline Registration as a professional engineer with the governing authority (preferable) Key Responsibilities 1.Ensure the scope of work is developed and effective change management system is in place 2. Provide input into the monthly progress report with respect to design progress and issues of concern and recommended changes if required to achieve overall objectives 3. Contribute to the development of the project execution plan together with the project leadership team and allocate roles and responsibilities 4. Make Contact with client management at key milestones / tollgates throughout project to ensure that engineering deliverables are meeting client requirements. 5. Direct and review the engineering activities to ensure that the work quality is satisfactory and appropriate technical personnel development programs are conducted 6. Involve specialist expertise from within TCE or externally as necessary. work with Technology Organization and DHs for mandatory reviews 7. Raise safety awareness and ensure the design for safety principles are applied to the projects 8. Ensure Engineering risk assessments are carried out and all identified issues are addressed 9. Arrange and facilitate design reviews and participate as required in engineering and management reviews 10. Co-ordinate quality audit verifications to ensure compliance with all relevant engineering standards and internal procedures for all design activities. Instigate corrective actions as required. 11. Cooperate with the TCE engineering practice of other BU s as directed on matters involving sharing of available expertise. 12. Responsible to ensure timely availability of inter-disciplinary data, integration of the same and resolution of any issues and challenges 13. Obtain regular feedback from customer and take appropriate action 14. Document value additions and best practices and ensure communication of the same to other project teams and leadership 15. Recommend rewards and recognition for exemplary performance from project resources

Posted 3 weeks ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies