1611 Quality Audit Jobs - Page 16

Planing, execute & close quality system audits.Monitored effectiveness of previous audits & submit them 2 customer as per requirements.Control quality system documents like PFMEA,PQCT,Work Instructions(WI),Appearance Standards, Inspection Standards Required Candidate profile Organize meetings on company rules & regulations & amend/modify as needed.Lead training sessions on company's guidelines.Maintained change & revision history of documented quality system information

Role & responsibilities Conduct audits as plan and get action items done from team at different locations. Quality check done at intake & dispatch of material Developing quality SOP along with DH and implement it Conduct scoring of quality month on month and analyze yoy trends & area to improve Carry out root cause analysis for Quality issues Handle the customer complaints. Develop and keep updating quality standards as per National & international developments. Controlling and spearheading the quality control mechanisum in facility Carry out pathological identifcation and routine check on all diseases, pest & viruses. Developing seed testing protocol.

Greetings from Novac ! Join one of India's Top 100 Best Companies to Work for, Novac Technology Solutions Private Limited. As a digital transformation and cloud solutions company with expertise in various industry segments, we innovate and create a niche for organizations in an ever-evolving landscape. Novac is currently hiring for Quality Manager - Email Helpdesk! Please read the eligibility criteria before applying: Role : Quality Manager (Email Helpdesk) Preferable Experience - 3+ years in Banking and NBFC industry Expectations : Quality Audit Experience and Analytical Skills Key Responsibilities: 1. Quality Assurance & Compliance Ensure all customer email responses adhere to company policies, regulatory guidelines, and quality standards. Monitor and audit email interactions regularly to identify gaps and areas for improvement. Implement and update quality assurance checklists and evaluation criteria aligned with company standards. 2. Team Performance Management Conduct regular training sessions to enhance communication skills, product knowledge, and compliance awareness. Provide coaching and feedback based on quality audit outcomes to improve individual and team performance. 3. Customer Satisfaction & Feedback Management Analyse customer feedback and complaint trends related to email communication. Drive initiatives for continuous improvement based on customer insights. 4. Process Improvement Identify inefficiencies and recommend enhancements in email handling processes. Introduce tools or best practices to improve quality monitoring and reporting. 5. Reporting & Documentation Prepare and present quality performance reports to Reporting manager / senior management regularly. Maintain documentation of quality standards, audit findings, and corrective actions. Ensure transparency and traceability of quality assurance activities. NOTE : CANDIDATES WHO APPLIED FOR LAST 6 MONTHS ARE NOT ELIGIBLE.

Preparation of APQR, review of documents and records. Supporting to Customer complaint & assistance in implementation of CAPA. To assist in maintaining Food safety & Quality management system. To review HACCP verification & validation plan, adhere to FSSAI requirements for the food premixes division and comply with the requirements of various regulatory authorities and customers. To review SOPs, batch manufacturing and packing records, specifications and test methods of the products. Handling of deviations, change controls, out of specifications may occur at all stages of storage, dispensing, manufacturing, packing, testing and distribution. To ensure issuance, control, distribution, storage, retention and destruction of quality documents and corporate guidelines as per Food safety & Quality management system. To assist in compliance to the current ISO 9001, D&C Act, FSS Act 2006, FSSC 22000, FAMI-QS, WHO-GMP, UNICEF and other customer and regulatory requirements. Reporting of daily non-conformance, online deviation if any. Preparation and updation of Q.A departmental SOPs and loading it in DCS (Document Control System) ENSUR, Change control in trackwise and handling of SAP system. To assist in an audit and compliance process. To provide necessary documents required by CQA and other customers. Co-ordination with marketing Representative in responding customer queries and submitting Questionnaire as per customer requirement. Execution of requirements for food/Dietary supplements regulations for export market (US)-21 CFR Part 111. Ensuring avoidance of breach of data integrity in area. Imparting necessary assistance to shop floor personnel. Adherence to the requirements of EHS norms. Execution of various initiatives as are suggested by corporate functions (SEEDS, Learning University, Quality mindset). Customer / Patient centricity. Document Archival. To assist in effective Hygiene and sanitation program in area. Execution of various initiatives as are suggested by corporate functions. To determine internal and external QEHS issues as well as needs and expectations of relevant interested parties and monitor the same. To implement QEHS policy & objectives. To ensure participation and consultation of worker. Ensure use of PPE To identify & communicate incidents, QEHS nonconformities, investigate and take corrective actions on the same. To ensure work permit system during maintenance activities. To implement QEHS continual improvement projects at site and monitor. To ensure disposal of waste. Authorized to prevent improper workplace conditions. Authorized for reporting of Hazards, Incident, Accidents and Near miss reporting. Authorized to prepare OH&S performance document. Authorized to conduct training of workmen related to OHSMS. Insuring shade cards and artwork Preparation and review of quality risk assessments Qualifications MSC / B. Tech food Technology.

Assistant Manager - Quality Coimbatore, North America Business Roles & Responsibilities - Conduct supplier audits (process/product audits) focusing on die casting and machining capabilities. Evaluate and qualify new suppliers using APQP/PPAP methodologies. Monitor and improve supplier performance using KPIs (PPM, delivery, NCR, etc.). Ensure suppliers comply with IATF 16949, ISO 9001, and customer-specific requirements. Drive root cause analysis and corrective actions for supplier-related quality issues (8D, 5Why, Ishikawa). Oversee incoming quality inspection protocols for die cast and machined components. Collaborate with design, production, and procurement teams to ensure quality standards in new product development. Review and approve supplier PPAPs, FMEAs, and control plans. Provide technical support in die casting defects (e.g., porosity, shrinkage) and machining issues (e.g., tolerances, surface finish). Work with suppliers to optimize process controls and reduce variability. Implement supplier improvement plans and monitor progress. Support cost reduction initiatives through quality and process improvements at supplier locations. EXPERTISE AND QUALIFICATIONS Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field. 6 to 8 years of experience in supplier quality, with significant exposure to die casting and machining processes. Strong knowledge of APQP, PPAP, SPC, MSA, FMEA, and problem-solving tools. Proficiency in using quality tools like CMM, height gauge, surface testers, etc. Experience with automotive standards (IATF 16949, VDA 6.3) is highly preferred. Excellent communication, analytical, and interpersonal skills. Willingness to travel to supplier locations as needed.

As a Quality Management System associate you will play a pivotal role in ensuring the highest standards of quality and compliance within our organization. Your responsibilities will include: Certification/surveillance (External) Audit: Leading the charge in maintaining ISO 9001 Certification for DCIN including planning and approval, orchestrating a collaborative effort between the certification body and our central team. Coordinator for all ISO standard with certification body. This also includes any customer requested ISO audits. Internal Quality Audits: Planning (including approval) and Conducting Internal System Audits as per ISO 9001, Process Audits as per the VDA Standard, LPC Audits, Q table etc. audits to assess the effectiveness of the quality management system. Serving as the primary point of contact for internal and external audits, ensuring compliance and addressing any findings or non-conformities, with a focus on effective closure. Maintaining audit data in a central portal such as AHP. QMS Documentation: Developing, updating, and maintaining our essential documents such as quality manual, procedures, and work instructions in line with our central directives. Ensuring that the latest versions are easily accessible to all stakeholders by maintaining them on a central server such as SOCOS and Intranet Risk Assessment: Conducting risk assessments with cross functional team and implementing risk management strategies to mitigate potential quality-related issues Training: Train and educate employees on quality standards and procedures to ensure consistent adherence/ensuring the right auditor pool for the QMS. Management Reporting: Monitor and analyze quality audit data to identify trends and opportunities for improvement. Provide regular reports and updates to senior management on the performance and effectiveness of the QMS. Concession Coordinator: Responsible for evaluating and managing requests for concessions within an organization, ensuring compliance with central directives, coordination with relevant departments, and maintaining accurate records of concession requests and outcomes with timely and effective closure of the same. Benchmarking: Benchmarking QMS with other SU/BU and other industry practices Digital Quality Initiatives: Implementing and supporting digital quality initiatives. Support BPS function for effective implementation of 5S/LPC standard. Support other quality / related functions as needed.

1CRM system Overseeing the implementation and maintenance of the CRM system, including ensuring it integrated with other business systems and that customer data is managed effectively. 2Customer experience Collaborating with teams across the business to improve the customer experience, including developing and enhancing customizations, optimizations, and best practices. 3Sales and marketing Taking care of monthly target sales numbers deliveries and working closely with marketing to create opportunities to enhance the CRM platform and its integrated systems, and to develop marketing techniques to drive new customers. 4Customer service Training customer service teams on the CRM software and working with them to ensure the CRM is being used to optimize customer value. 5Customer data Collecting and analyzing customer data, and using the CRM system to manage relationships. 6Customer needs Developing new ways to meet customers, needs, and suggesting new methods to address them. 7Workflows Building workflows to streamline sales and marketing processes, and dynamizing existing workflows and strategies. 8Marketing metrics Tracking marketing metrics and trends, and conducting market research to follow trends and competition. 9Retention campaigns Creating and executing retention campaigns to deliver increased purchase frequency and value. 10Digital campaigns Planning, managing, and negotiating multiple digital campaigns with third parties where necessary. 11Other Responsibilities Auditing calls for agents and develop a proper feedback mechanism. Designed Training Plan as per Quality Audit findings and ensured execution as per timelines Understanding customer needs and requirements to develop effective quality control process. Digitalization and Automation to build efficiency and reduce workload. Business Intelligence Inputs and Value Addition for Process Improvement. Standardize SOPs basis client deliverables and implementation. Setting up goals and objectives for team. Motivating team and taking informative quick decision. Creating and defining risks contingencies and plans. Implementation of QC tools for various types of analysis. Preparing Business review decks for monthly and quarterly analysis. Week on week review with Agents on Quality Scores to find the gap and bridge them.

Job Opportunity: Quality Analyst AR (US Healthcare) Location: Mohali & Pune , Bengaluru Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple tasks effectively A proactive team player with a willingness to take initiative Flexibility to work in different shifts Prior experience as a QA is highly appreciated Roles & Responsibilities: Ensure adherence to all quality standards by identifying and eliminating errors Meet productivity and quality benchmarks as per service level agreements Provide feedback and counsel team members on quality-related issues Maintain accurate documentation of errors and feedback using standard formats Communicate client updates to the team in a timely and clear manner Conduct quality checks based on the most recent process updates Maintain consistent and professional communication with clients Identify training needs within the team and report to the supervisor accordingly How to Apply: Interested candidates can reach out to: Name: Arun Kumar Contact: +91 80505 24977( Available on WhatsApp) Email: arunkumar.n@veehealthtek.com

Role & Responsibilities Enforce adherence to all quality standards in line with company protocols. Conduct material testing, including third-party assessments. Maintain comprehensive records of quality-related data and propose alternative solutions when necessary. Provide training to site teams on quality procedures. Resolve issues and troubleshoot quality-related challenges. Skill Sets Proficient in concrete mix design and formwork design; experience with PT and aluminum formwork preferred. Familiarity with all Codal requirements. Ability to interpret technical drawings for insights into shuttering and staging designs, including specialized formwork and falsework. Assist in the development of handbooks and standard operating procedures (SOPs). Conduct technical audits. Experienced in RCC and finishing activities. Proficiency in Microsoft Word, Excel, PowerPoint, and AutoCAD. Demonstrated enthusiasm for learning. Self-starter with strong initiative.

Responsible for overseeing quality control and assurance processes in the die casting production unit. The role ensures compliance with customer specifications, industry standards, and internal quality procedures Required Candidate profile Lead root cause analysis (RCA) and corrective action plans using tools like 8D 5-Why, and Fishbone Diagram Work on reducing rejection rates, improving cycle times, and optimizing production efficiency

Conduct and lead audits to ensure compliance with ISO 9001 and ISO 45001 standards. Manage team Review and audit the Costruction Quality Find gaps in Method Statements Prepare documents and Reports Do audits with safety complaince

Roles & Responsibility: • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications. • Assessing customer requirements and ensuring that these are met. • Setting customer service standards. • Specifying quality requirements of raw materials with suppliers. • Investigating and setting standards for quality and health and safety. • Ensuring that manufacturing processes comply with standards at both national and international level. • Working with operating staff to establish procedures, standards, systems and procedures. • Acting as a catalyst for change and improvement in performance and quality. • Looking at ways to reduce waste and increase efficiency. • Directing objectives to maximize profitability. • Recording, analyzing and distributing statistical information. • Making suggestions for changes and improvement and how to implement them in warehouse. • Hands on experience required in Pulses, Spices, and Jaggery quality. Essential Skills: • 2+ years Quality management experience. • Familiarity with quality standards and processes. • Ability to undertake market research. • Excellent Analytical and Problem Solving Skills.

Responsibilities: * Ensure product compliance with quality standards through inspections & audits. * Collaborate with production team on process improvements. * Conduct regular quality control checks using ISO methods. Annual bonus Provident fund

Job description: The Quality Head will be responsible for overseeing the development and implementation of quality assurance processes to ensure the highest standards of product quality across all production lines. This role involves managing the entire quality control and quality assurance functions, driving continuous improvement initiatives, and ensuring compliance with both internal and external standards and regulations. Roles and Responsibilities: Provide training on QMS policies, procedures, and best practices to employees. Collaborate with cross-functional teams to resolve quality issues and improve product reliability. Develop and maintain quality control processes, procedures, and standards. Conduct internal audits to identify areas for improvement and implement corrective actions. Ensure quality management system (QMS) compliance through regular audits and inspections. Control customer rejections Desired Candidate Profile: 3-6 years of experience in a similar role within the auto components industry. Diploma or B.Tech/B.E. degree in Mechanical Engineering from a recognized institution. Strong understanding of QMS documentation, quality analysis, quality audit, ISO standards, quality systems, customer audits, and quality documentation principles. Note: The candidate should have complete knowledge on ISO QMS documentation He should have worked as MR in ISO Preferably from Mechanical or supplier of Automotive industry Location: We have our factory setup in Rabale, Navi Mumbai and Khalapur in Raigad. So the candidate will have to work 3 days in Rabale & 3 days in Khalapur.

Mainly handle SUPPLIER DEVELOPMENT, PERFORMANCE MONITORING, SUPPLIER QUALITY IMPROVEMENT, SUPPLIER AUDIT, PPAP AUDIT, PPM MONITORING, SUPPLIER QUALITY ISSUES CORRECTION, SUPPLIER 4M /ECN MGMT, POKA YOKE, MSA, SPC, FMEA, CONTROL PLAN, PPAP, AOI etc Required Candidate profile Diploma/BE 4-10yrs exp into QA/SQA with AUTO/ENGG/EMS Unit Supplier Development, Supplier Audit, SQE Process, ISO Standards exp must Strong exposure in CASTING, FORGING, MOLDING, WIRING HARNESS et Perks and benefits Excellent Perks. Send CV to cv.ch2@adonisstaff.in

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs like Sequoia Surge, Omidiyar Networs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Purpose of the role: We at DrinkPrime are looking for a Quality Analyst who would be responsible for doing call audits , identifying process gaps and generating feedback summary reports. This role involves coordination with multiple stakeholders within our sales & marketing team and offers an opportunity to work on areas that are critical in nature and a great visibility to sales leadership team. 1. Perform call quality audits for the calls handled by the Sales agents. 2. Perform root cause analysis, and provide the feedback to the agents for the parameters, as per the requirement. 3. Call Quality Auditor/Analyst who has previously worked in a Call Quality Auditing team and has recently worked for at least 1 year doing Sales call quality audits or someone with 2 to 3 years experience in Customer Service Calls Auditing. Job Description, Responsibilities, Goals and Scope: 01) The process is fixed Day Shift 02) Perform call monitoring/auditing for the calls handled by the sales agents and share the feedback of call monitoring observations to the agents 03) Monitor the agents calls for various parameters like call greeting, professionalism, communication, process knowledge etc 04) Understand and gauge the communication level and professionalism level of the agent on the call while auditing 05) Understand the conversation (English, Hindi or any regional language) on the call and mark the agents with relevant feedback 06) Fill out the call auditing form with relevant scoring for the parameters 07) Perform Root Cause Analysis (RCA) for the call audits. 08) Have good knowledge of fatal and non-fatal errors 09) Participate in Call Calibration sessions 10) Candidate must have good communication is required in both English & Hindi along with one of the regional languages like Kannada.

Q.M.S & Quality Assurance Responsible for implementation, monitoring and maintenance of QMS, EMS, OHSAS, IATF in all the units of organization. To Prepare and review the quality management system, environment management system and other system related documents. To report to top management on the performance of the documented quality management system, environment system and other systems as a basis for improvement of the quality system. To ensure that the quality/environment system is established implemented and maintained in accordance with standards. Well aware about 5 core tools like APQP, MSA, PPAP, FMEA and SPC and ensure that all applicable requirements of these standard manuals are implemented. To conduct Process and Product Audit as per the defined checklist and to ensure that it is working as per the Documented Quality System. To ensure that the continual improvement is going on after implementing the system. To liaise with certifying body for all the matters related to QMS/EMS and other standards. To establish control over document and data including documents of external origin. To establish control over records. To schedule and arrange Internal quality audits as per documented procedures. To conduct management review meeting as per defined frequency and as per documented procedure make minutes of meeting and circulate after approval of top management. To arrange system related trainings. To liaise with consultant. To ensure promotion of the customer requirements throughout the organization. To ensure promotion of the customer requirements throughout the organization. To ensure that all the raw materials are issued to production department only after necessary inspection and test are done and released by lab. To ensure that all the inspection, measuring and test equipment used in Quality control department are calibrated before validity for the same gets expired. To make necessary arrangements for customers/third party inspection, if any. To conduct process and product Audit as per the defined as per the documented quality system. Responsible for customer complaint handling, Joint inspection & field return product analysis & actions. Responsible for arranging customers visit/audit at plant. Responsible for BIS inspection & renewal of license.

Responsible for implementation, monitoring and maintenance of QMS, EMS, OHSAS, IATF in all the units of organization. To Prepare and review the quality management system, environment management system and other system related documents. To report to top management on the performance of the documented quality management system, environment system and other systems as a basis for improvement of the quality system. To ensure that the quality/environment system is established implemented and maintained in accordance with standards. Well aware about 5 core tools like APQP, MSA, PPAP, FMEA and SPC and ensure that all applicable requirements of these standard manuals are implemented. To conduct Process and Product Audit as per the defined checklist and to ensure that it is working as per the Documented Quality System. To ensure that the continual improvement is going on after implementing the system. To liaise with certifying body for all the matters related to QMS/EMS and other standards. To schedule and arrange Internal quality audits as per documented procedures. To conduct management review meeting as per defined frequency and as per documented procedure make minutes of meeting and circulate after approval of top management. To arrange system related trainings To liaise with consultant. To ensure that all the raw materials are issued to production department only after necessary inspection and test are done and released by lab. To ensure that all the inspection, measuring and test equipment used in Quality control department are calibrated before validity for the same gets expired. To make necessary arrangements for customers/third party inspection, if any. To conduct process and product Audit as per the defined as per the documented quality system. Responsible for customer complaint handling, Joint inspection & field return product analysis & actions. Responsible for arranging customers visit/audit at plant.

Ensure quality as per IS codes, approve specs/methods, inspect materials, supervise site, manage tests/docs, issue NCRs, audit support, vendor checks & report coordination.

Ensure quality as per IS codes, approve specs/methods, inspect materials, supervise site, manage tests/docs, issue NCRs, audit support, vendor checks & report coordination.

We are seeking applications for Quality Control - Professional @ Navi Mumbai Requirement Type: Corporate Office Experience: 5+Yrs with BE(Civil) & 10+Yrs with (Diploma) Type of Projects: Real Estate (Preferred)/Mix of (Real estate + Infra Projects) Criteria: : Experience into Real Estate Projects(Preferred)/RMC Plant Operation/Infra Projects : Must have strong experience in Quality Control field. : Must have Managerial skills : Must have Good Communication skills Roles & Responsibilities: Quality Audit of QMS Structural Audit of cold structures Concrete mix design RMC Plant Operation Handing Multiple Projects from Corporate Office. Coordination with clients & management for respective activities Immediate Joiners Preferred. If interested kindly revert with your updated CV & required below mentioned details to discuss the opportunity in detail. Mail To: harshala.kadave@gemengserv.com Subject Line: Application for QC Professional - Navi Mumbai Total Experience: Relevant Exp into QC: Current Location: Current CTC: Expected CTC: Notice Period: Reason For Change:

He should have a knowledge to drive numbers and productivity of the portfolio , He should have experience to make reports for day to day activities He should be responsible for the Agency Audits , Proper dexterity with Quality team to under stand their identified errors of External vendors towards Audit perspective

Job description : Hiring for Assistant Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at vinay.r@ienergizer.com- 9910155221 Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Mandatory Skills : Bachelors degree in a relevant field or equivalent work experience. 5-8 years of experience in quality, preferably from Travel background . Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Experience managing a portfolio of 50-100 agents is preferred. Proficiency in Microsoft Office Interested can call Vinay HR 9910155221 Walkin Interviews- Plot 512-513, Udyog vihar phase-3, Sec-19, Gurgaon

Implement a unified Quality Vision & Strategy Manage quality heads in India & USA Ensure adherence to India & US-specific quality requirements Drive zero-defect culture, implement Lean Six Sigma &TQM practices Lead all audits Develop KPIs &dashboards Required Candidate profile - Good Edu - SSBB/TQM/ISO certifications - Deep understanding of Quality principles & Laws - Must have good experience in **India & USA** Quality standard, processes & reporting - Great communication Perks and benefits Great Opportunity in growing organization

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives