Position: Quality Analyst Experience: Minimum 1 years experience as a Quality Analyst in Insurance sales (BPO) Location: Phase 4, Gurugram, Haryana 122016 The Role Experience in sales and upselling process is strongly preferred Ensure that the process is adhering to the prescribed quality parameters Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency. Should work closely with Operations and Training team and give inputs to improve quality standards Content development. Should be well versed with developing quality guidelines for the process Ensure zero defects Review quality process periodically and prepare action plans for process excellence. Attention to details Audit management Good analytic skills Excellent written, communication and interpersonal skills Proficient with MS Office Team management HR team Enser Communications swati.katiyar@enser.co.in 7011643383

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Quality Analyst