Project Manager – Multilingual Customer Service & Call Center Operations

highly capable and independent Project Manager

🔧 Key Responsibilities

• Independently manage multiple customer service/call center projects across international markets
• Supervise a hybrid team supporting

  Spanish, Arabic, French, Portuguese

  , and other local languages
• Handle

  team scheduling

  , shift planning, and daily operations
• Oversee

  Quality Assurance

  ,

  Training

  , and

  Performance Management

• Create and maintain

  comprehensive reports in Microsoft Excel

  (pivot tables, dashboards, etc.)
• Leverage

  online tools and AI services

  to drive operational efficiency
• Conduct

  interviews

  , lead

  onboarding

  , and manage

  employee reviews

• Organize and lead

  weekly client calls

  ; provide clear, data-driven updates
• Proactively manage

  escalations

  and implement corrective actions
• Identify areas for

  process improvement

  and innovation

✅ What We’re Looking For

• Proven experience managing customer service or call center teams/projects
• Strong

  people management

  and

  multitasking

  abilities
• Advanced

  Excel skills

  – confident with formulas, analysis, and dashboards
• Familiarity with

  AI tools, digital platforms

  , and automation techniques
• Excellent verbal and written communication skills
• Experience with multilingual teams and international client communication
• Knowledge of CRM systems, workforce tools, and customer support software is a plus

🌟 Why Join Us?

• Work with a

  diverse, global team

• Lead

  high-impact international projects

• Flexible work model: combination of remote and in-office
• Great exposure to

  clients across multiple geographies

• Room for growth, ownership, and innovation

Apply now

Salary - 40-60k per month

Address

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2 minutes walk from Noida Sector-16 Metro Station