Project Delivery Officer

We are looking for a Regional Programme Manager responsible for end-to-end oversight of Clients capital projects in South Asia (India, Bangladesh and Sri Lanka), including new corporate fit out, restacks in existing buildings and other projects to meet the Clients real estate objectives.

You will be part of a growing team providing programme management / PMO services within the JLL APAC Regional PMO Group. You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLLs career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

You will have prior experience working within a PMO, with oversight of projects at a regional level and be able to draw on previous project management experience of new fit out / restack / corporate interiors projects valued between $1m and $10m USD

You must have experience working with banking / finance sector Clients. Experience managing and influencing internal stakeholders and supporting approval processes within a financial Client is a pre-requisite.

This role requires attendance in the Clients office in Bandra Kurla, Mumbai on a daily basis.

Project / Program Operations

Roles and Responsibilities

Working closely with, and reporting to the PMO Lead, the role involves:

• Establish and foster strong relationship with key Client Stakeholders

• Act as the Clients single point of contact in the region for strategy, implementation and escalation for capital works, blending Clients specific requirements with Local Business needs.

• Support the development of the annual Capital plan with the Clients CRE lead, including definition of project scope, scale and budget for incorporation into Clients Capital Planning tools, and proactively manages same throughout the capital planning cycle.

• Prepare forecasts for project expenditures and assist in the definition of scope and schedule and its management to meet Client objectives.

• Spearhead Clients process for business approval in the region, review before formal submission into Clients systems.

• Where JLL are the Project Manager, identify, develop, and gather key resources to lead the individual projects.

• Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.

• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.

• Guide Project Managers and ensure they deliver projects to specification, on time and in budget with the required standards for construction and data quality. Ensure that the Project Managers report accurately on the status of the project and project finances

• Act as a point of escalation, liaising with JLL Country leads to resolve matters in relation to project stress

• Promote continuous quality monitoring and drive improvement on projects and documentation. Ensure best practices are being followed and hold Project Managers accountable for driving quality control at all stages of the project.

• Ensure structured handover and close out of projects including documentation to relevant stakeholders such as FM, Finance etc

• Manage risk related to projects. Ensure Project Managers adhere to JLL process and follow Client governance processes at all stages of the project.

• Monitor adherence to corporate risk policies and practices, holding Project Managers accountable for mitigating or eliminating risk.

• Keep mandated PMO - Client reporting tools up todate to ensure accurate and effective reporting at all time

• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy

• Assist in the review and improvement of internal process and reporting.

• Proactively work to resolve deficiencies in project delivery and escalate accordingly to the PMO Lead.

Interfaces

This role interfaces with the following

• JLL PMO Lead and other Programme Managers working within the Account
• Clients Real Estate / Capital Works Teams and other internal functions (where appropriate) including Health and Safety, Engineering, Sustainability, Internal Business Unit Stakeholders, In country management, Facility Managers, Finance, Security and IT teams.
• JLL (or other) delivery teams [including their line management]
• Other JLL business lines such as occupancy planners, transactions and Facilities
• Other Consultants retained by the Client, including non-JLL Project Management