Program Manager - Rapid Delivery Operations

Program Manager - Rapid Delivery Operations

hungry, analytical, and customer-obsessed Program Manager

You'll own key delivery metrics, collaborate closely with partners, customer happiness teams, and product teams to innovate processes and technology, and build scalable solutions that delight our high-LTV customers.

Key Responsibilities:

• Own and drive

  delivery operations, ensuring orders reach customers as quickly as possible with minimal delays.

• Analyze delivery process bottlenecks

  and innovate solutions to drastically reduce delivery timelines.

• Proactively reduce customer escalations

  and queries related to order delays by working closely with the customer happiness team.

• Collaborate with partners

  to ensure smooth operations and cost efficiency.

• Develop and track

  delivery performance metrics and prepare roadmaps to meet ambitious delivery speed goals.

• Work with product and tech teams

  to implement customer-first solutions that improve operational visibility and customer experience.

• Lead experiments and pilot projects

  to test new ideas and push the boundaries of rapid delivery.

Required Skills:

• Strong analytical skills

  with the ability to use data and visualization tools to make informed decisions and identify improvement areas.

• Customer-first mindset

  with deep empathy for customer pain points and the drive to solve them.

• Excellent stakeholder management skills

  and the ability to collaborate effectively across internal teams and external partners.

• Proven ability to thrive

  in dynamic, fast-paced environments and deliver results under pressure.

• Bias for action

  and an ownership mentality, coupled with a determination to overcome operational challenges.

• Passion for innovation

  and problem-solving in logistics and customer experience.

Qualifications & Experience:

• 4+ years of experience

  in program management, preferably in a startup or fast-paced environment.

• Experience in rapid delivery operations

  is a strong plus.