Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Amazon
>
Sr. Program Mgr-LM Payments

Sr. Program Mgr-LM Payments

Amazon

5 - 10 years

13 - 17 Lacs

Bengaluru

Posted:22 hours ago| Platform:

Apply

Skills Required

SDS Value added services Project management Manager Program Management Marketing campaigns VAS Customer experience Project delivery Operations Risk mitigation

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the Program Manager overseeing the Last Mile Payments & Services program within the AMZL organization,
this position plays a pivotal role as the key liaison between Amazon Pay, VAS Category and the Last Mile. The 2 primary objective is to drive the (1) strategic vision of transitioning from cash to digital by promoting widespread adoption of DPOD (2) Driving Operational Efficiency for Value Added Services like Buyback Exchange program & Open Box Delivery program. Driving digital payments involves fostering growth in Amazon Pay users, increasing the utilization of Amazon Pay UPI (2P), encourageing the adoption of Pay wallet (1P), and reducing the Cost of Payments (COP) & Cost to serve. This role does collaboration with diverse set of external partners such as Ezetap (Now known as Razorpay) for enhancing payment success rate (PSR), and various customer and DA facing product/features development. Working closely with the A-pay marketing & business teams is imperative to implement targeted marketing campaigns effectively. This role also assumes a key position in delivering product launches and introducing key features by collaborating with the A-pay product team and NA tech team on multiple new product initiatives and roll-outs. Additionally, collaboration with the North Zone operations team is required to execute various campaigns aimed at achieving essential metrics such as Cashload, DPOD, 1P, 35P, SDS contacts, and NOC contacts for the zone. The Program Manager will play a crucial role in driving the SOP adherence for Buyback Exchange & Open Box Delivery program and improve customer experience. He/She will work very closely with operations team to identify blockers, come up with solutions and collaborate for roll-out of new initiatives. In this capacity, fostering collaboration with ACES is essential for Catalysts and training completion related to new product roll-outs and scorecard roll-outs. Engaging with Program teams is crucial for partner incentives and communication, while collaboration with the finance team is necessary for managing the FCF of the programs. Coordination with SDS and NOC is vital for managing contacts, and collaboration with SLP and other teams, such as the Chargeback teams, is essential for fraud and abuse prevention. The Program Manager in this position must possess the capability to spearhead groundbreaking initiatives for Amazon Pay & VAS Category team, taking the lead in the market with minimal guidance. They should demonstrate adeptness in independently managing evolving and conflicting priorities. The role entails conceptualizing new initiatives and product offerings, prioritizing both customer and operator experiences. The individual should possess the skill to exert influence without formal authority. Success in this role requires proficiency in Dive Deep, Ownership, Earn Trust, Customer Obsession, Invent and Simplify, and Deliver Results. Furthermore, the candidate should exhibit a visionary mindset, especially when considering projects with long-term, impactful outcomes. As the program owner, this role is responsible for overseeing the strategy and comprehensive implementation of OP2 charters and goals related to digital payments on delivery, Amazon Pay adoption, Roll-out fulfillment model for VAS, Defect Reduction in close collaboration with SLP / Ops. Successful end-to-end program management is crucial, demonstrating a thorough comprehension of business requirements and the ability to integrate them seamlessly with LMs robust operational capabilities. The role mandates a continuous exploration of innovative approaches to upscale pilots or intricate projects into larger initiatives. Additionally, it entails promptly addressing fraud-related cases, given their potential for substantial losses and regulatory repercussions if neglected. The individual must collaborate effectively with program management methodologies, utilizing escalation and risk mitigation strategies when necessary. 5+ years of cross functional project delivery experience 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience managing teams Experience managing, analyzing and communicating results to senior leadership

More Jobs at Amazon

Amazon AWS - Delivery Consultant (Migrations)

Pune, Bengaluru

7 - 12 yrs

INR 20 - 35 Lacs

ML Data Associate

Chennai

Experience: Not specified

INR 2 - 4 Lacs

Amazon Customer Support Role - VCS-Work From Home - West Bengal

Kolkata

Experience: Not specified

INR 3 - 3 Lacs

Amazon Customer Support Role - VCS-Work From Home - Uttar Pradesh

Ghaziabad

Experience: Not specified

INR 3 - 4 Lacs

Salesforce Developer, DSP Tech, Last Mile

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Amazon

Software Development

Seattle WA

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr. Program Mgr-LM Payments