118 Customer Servicing Jobs

Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Graduate Preferably 3-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Roles and Responsibilities - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Other benefits: 1. Subsidized food facility will be provided (Breakfast, lunch, and snacks). 2. Incentives applicable for the sales team. 3. Transport facility - Pickup and Drop Bus shuttle. 4. Telephone allowance (Sim Card) will be provided.

Job Role Verification of insurance leads generated by CEC officers Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Cross selling of various bank products Attaining Targets on sales conversions and cross selling Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Proven track record of C360 conversations and conversions in previous role Proven record of discipline and call quality scores

Minimum 18 months of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role: Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). Should have complete knowledge about Credit Card Process Adhering to agent-level Service Level Agreements (SLAs) specified by the process. Ensuring adherence to time schedules (Turn Around Time). Completing the logs specified by the process (End-of-day target). Adhering to Information Security norms and quality process norms. Staying updated and complying with any updates about the process. Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance. Providing inputs to improve work procedures that can enhance overall team performance. : Graduate. At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage. Excellent communication skills Verbal & Written. Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays. Flexible to get scattered 8 Week Offs in a month with 9-hour shifts. Good listening skills and strong communication abilities. Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity. Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Banking Background preferred

Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Roles and Responsibilities - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Other benefits: 1. Subsidized food facility will be provided (Breakfast, lunch, and snacks). 2. Incentives applicable for the sales team. 3. Transport facility - Pickup and Drop Bus shuttle. 4. Telephone allowance (Sim Card) will be provided.

Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client banking partner of choice Spearhead business generation within stringent and dynamic regulations and bank risk appetite to expand the volume of trade of Government Banking Group Tie up with financial institutions to share revenue sources and realize synergies This role further entails the responsibility of understanding client needs, business and sector characteristics Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the banks policies Responsible for accurate and timely KYC, ensuring compliance and risk categorization

HIRINGS FOR E-COMMERCE VOICE PROCESS LOCATION: MALAD,VIKHROLI SALARY: 20-22K Experienced :27k HSC/GRADUATE FRESHERS Good Communication skills are required Candidates should have qualification marksheets and certificates. For more details: MELISSA:7208530311

WorqX is a modern recruitment partner helping growing businesses find the right talent faster and smarter. We work with companies across industries to fill roles with quality candidates through a people-first, transparent approach. Whether you're applying for tech, sales, support, or leadership positions, WorqX connects you with genuine opportunities that match your skills and career goals. Ensure customer satisfaction by adhering to defined SLAs across all support channels. Handle customer interactions through email, chat, calls, and live video sessions, delivering prompt and accurate resolutions. Maintain excellent communication skillsboth verbal and writtenensuring clarity, professionalism, and empathy in all conversations. Demonstrate strong presentability and professionalism during live sessions, as the role involves real-time user interaction via video. Provide real-time assistance during live processes, ensuring a seamless and supportive experience for users. Accurately log all user interactions, issues, and resolutions in the CRM system. Develop a deep understanding of the platform and its features to resolve queries effectively and proactively. Monitor sessions to detect and address any irregularities or user concerns immediately. Share recurring issues and user feedback with relevant teams to contribute to continuous service and product improvement. Make outbound calls to potential customers to promote and sell our products Achieve sales targets by meeting and exceeding monthly quotas Provide excellent customer service and build strong relationships with customers Respond to customer inquiries and provide accurate product information Document all customer interactions in our CRM system Contact the following number for more details: 8123358349

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators

I. General Information Role: Business Development Officer- Defence II. Job ObjectiveWork closely & jointly with Defense service employees and business partners to ensure CHOICe achieves itsbusiness aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objectivesetting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process ofSubmission to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuringprocesses /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partnerexpectations & improve the quality of Relationship Management to build a mutually benefiting model. Keyresponsibilities of the job holder are: Business Development | Execution Implementation of Sales &Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balanceCustomer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOPcoupled with Highest Persistency. III. Key Responsibility Areas# Key Result Areas Activities1 Impact on the Business/ Function To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional 50% To create a healthy pool of lead generators across defenseterritory2 Customers /Stakeholders Provide support to agents and lead generators at the groundlevel. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency,and Issuance management. Conceptualize and implement local business developmentinitiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agreeon tactical initiatives to increase lead generators & theircontribution.3 Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices4 OperationalEffectiveness & Control Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATsI V. Key Performance IndicatorsFinancial Achieve new business premium as per AOP targets rolled out bySales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pendingCustomer Ensure Customer Complaints =1% of book Achieve defined metrics as per Sales Force Managementprocess/guidelinesProcess Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage V. Major Challenges Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting anyparticular area. VI. Role ContextVII. Management & Leadership of Regulatory, Compliance & Operational Risk VIII. Observation of Internal ControlsMaintain and observe Company's internal control standards, implement and observe the Company'sCompliance Policy, including the timely implementation of recommendations made by internal/externalauditors and external regulators. Foster a compliance culture and implement the Compliance Policy bymanaging compliance risk and optimising relations with regulators