Program Manager - Rapid Delivery Operations

About Us Mosaic Wellness is building digital-first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace. Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair, beard, performance and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches. Be Bodywise started in May 2021, is an online women s elective health platform, serving 1.5M+ women every year by providing personalized solutions and doctor consults across concerns for hair, face, body, pcos, sleep and nutrition. Little Joys, started in May 2022, is an online health platform for kids, helping 1M+ parents every year solve for their child s physical, mental, and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health, personal hygiene and behavioral development with access to expert doctors and nutritionists. Job Summary In rapid delivery operations, speed is the new standard. Next-day delivery is pass ; same-day delivery is no longer enough. We need to be faster and more reliable to exceed our customers expectations. We are looking for a hungry, analytical, and customer-obsessed Program Manager to own and drive the end-to-end delivery experience, ensuring we deliver the best possible customer experience with minimal delays. You will solve real-world problems and innovate to make rapid delivery seamless and cost-effective. You will own key delivery metrics, work closely with our partners, customer happiness teams, and product teams to innovate processes and technology, and build scalable solutions that delight our high-LTV customers. Key Responsibilities Own and drive delivery operations, ensuring orders reach customers as quickly as possible with minimal delays. Analyze delivery process bottlenecks and innovate solutions to drastically reduce delivery timelines. Proactively reduce customer escalations and queries related to order delays by working with the customer happiness team. Collaborate with partners to ensure smooth operations and cost efficiency. Develop and track delivery performance metrics and prepare roadmaps to meet ambitious delivery speed goals. Work with product and tech teams to implement customer-first solutions that improve operational visibility and customer experience. Lead experiments and pilot projects to test new ideas Qualification and Expectation 4+ years of experience in program management, preferably in a startup or fast-paced environment. Strong analytical skills; ability to use data and visualization tools to make decisions and identify improvement areas. Experience in rapid delivery operations is a strong plus. Customer-first mindset with a deep empathy for customer pain points and the drive to solve them. Excellent stakeholder management skills and ability to collaborate across internal teams and external partners. Proven ability to thrive in dynamic, fast-paced environments and deliver results under pressure. Bias for action and ownership mentality, with a determination to overcome operational challenges. Passion for innovation and problem-solving in logistics and customer experience.