Program Manager

As a Program Manager at Office Beacon, a global leader in Business Process Outsourcing (BPO), you will be responsible for leading the execution of critical cross-functional initiatives across our India operations and supporting international expansions, including South Africa. Your role will involve ensuring seamless program delivery, cross-departmental alignment, operational readiness, and cultural integration. You will serve as the central execution owner for high-impact training rollouts, onboarding, resource planning, and service standard enforcement. This position requires deep coordination across HR, IT, Sales, Operations, and Facilities, with direct accountability for project timelines, budget adherence, performance metrics, and continuous improvement initiatives. Your responsibilities will include leading the end-to-end execution of strategic programs aligned with business expansion and quality objectives. You will define and manage program timelines, milestones, resource requirements, and key performance indicators (KPIs). Collaborating with Subject Matter Experts (SMEs), you will translate SOPs and service standards into scalable operational workflows. Additionally, you will conduct post-launch assessments and apply lessons learned to optimize future rollouts. In this role, you will coordinate seamlessly with internal departments such as HR, IT, Operations, Sales, and Facilities to ensure successful execution of program deliverables. You will manage cross-functional resourcing and proactively resolve bottlenecks. Your responsibilities will also include overseeing the operationalization of training content, maintaining real-time oversight of training delivery, and tracking program health indicators. As a Program Manager, you will partner with HR to implement a robust hiring funnel, ensure seamless onboarding, and early-stage performance readiness of new hires. You will own and manage program budgets related to training, hiring logistics, tools, and enablement infrastructure, monitoring budget utilization and providing regular reporting to leadership. Additionally, you will serve as the central point of contact for program-level reporting and executive updates, generating dashboards, risk assessments, and strategic summaries for senior leadership and client-facing discussions. Furthermore, you will act as a cultural ambassador during global expansion, fostering local leadership development and leading the resolution of critical issues to ensure business continuity. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related discipline, along with a minimum of 8 years of experience in program or project management. Experience within the BPO, shared services, or workforce enablement domains is preferred, and familiarity with the Promotional Products Industry will be considered an added advantage. Proficiency in project management tools, Excel, Google Workspace, and data-driven reporting is required, along with excellent analytical, communication, and stakeholder engagement skills. Certification such as PMP, PRINCE2, or Agile is preferred but not mandatory.,