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4.0 - 6.0 years
8 - 15 Lacs
Hyderabad
Work from Office
Job Title: Technical Project Manager About the Role: We are looking for a motivated and experienced Technical Project Manager to lead and deliver technical projects. You will work closely with cross-functional teams, including developers, architects, business analysts, QA engineers, and other stakeholders, ensuring projects are completed on time, within scope, and with a process-driven, quality-focused approach. Key Responsibilities: Lead and manage software development projects from initiation to closure. Collaborate with architects, developers, business analysts, and QA engineers to align project activities with strategic goals. Develop effort estimations for new and changing requirements. Identify and manage project risks with effective mitigation strategies. Guide teams through development, ensuring adherence to established systems and quality standards. Assign tasks, manage escalations, and maintain project momentum. Track and report on project progress to internal teams and stakeholders. Foster open communication, resolve conflicts, and ensure team alignment. Coordinate with clients to track milestones and manage expectations. Required Skills and Experience: 4-6 years of experience in IT with a track record of managing complex technical projects. Strong QA background with experience in managing testing efforts and ensuring product quality. Strong understanding of project management methodologies (Agile, Waterfall, hybrid). Excellent communication skills for both technical and non-technical stakeholders. Strong problem-solving skills and proactive decision-making. Experience in leading and motivating project teams. Proficiency in project management tools (e.g., JIRA, MS Project, Trello). Solid technical background, comfortable reading code, but not required to write it. Why Join Us? Be part of a dynamic team where your work directly impacts project success. Exposure to diverse technologies and methodologies. Continuous learning, professional growth, and career development. If you are passionate about technology, thrive in managing complex projects, and have a record of delivering results, we want to hear from you.
Posted -1 days ago
20.0 - 25.0 years
12 - 16 Lacs
Hyderabad
Work from Office
Job TitleAccount Delivery Owner Position Overview: We are seeking an experienced Account Delivery Leader with 20+ years of experience in managing large global teams from offshore and expertise in the banking and financial services domain. This leadership role will involve overseeing the delivery of multiple projects and programs for a key banking client, managing P&L, team performance, hiring, and RFPs, and supporting client and stakeholder communications in collaboration with the Onsite Engagement Partner, Client Partner and offshore Delivery Partners. Based offshore in India, the Account Delivery Leader will ensure seamless delivery operations while leading a diverse, high-performing team and staying current with the latest technology trends. Key Responsibilities: Program and Project Delivery Management: End-to-End Delivery ManagementOversee the successful delivery of multiple complex programs and projects for the banking client across various areas such as core banking systems, digital banking, cloud transformation, digital transformation, payments, and regulatory compliance. Project ExecutionEnsure that projects are delivered on time, within scope, and on budget, while maintaining the highest quality standards. Risk & Issue ManagementProactively identify risks and issues and take corrective actions to keep projects on track and mitigate any potential roadblocks. NICE TO HAVE: Additional ResponsibilityLead initiatives to establish Centers of Excellence (CoEs) for key BFSI areas (e.g., cloud migration, open banking). Introduce automation tools to optimize project tracking and reporting efficiency. P&L and Financial Management: P&L OwnershipOwn and manage the P&L for the account, ensuring profitable delivery, cost optimization, and financial health. Financial OversightMonitor budgets, forecasts, and project costs to ensure financial targets are met. Provide regular financial reports to senior leadership. Resource AllocationManage resource planning and ensure that the right resources are allocated to projects in an efficient manner. NICE TO HAVE: Additional ResponsibilityIdentify opportunities for account-level margin improvement through process optimization and automation. Implement advanced financial tools for predictive cost management and financial forecasting. Team Leadership and Performance Management: Lead Global TeamsManage and mentor a team of Delivery Partners, Project Managers and delivery professionals across both offshore and onsite locations, ensuring high performance and effective collaboration. Hiring & Talent ManagementOversee recruitment efforts to build a skilled and diverse team. Work closely with HR for resource planning and talent acquisition. Performance ManagementSet clear goals for team members, conduct performance reviews, and implement professional development programs to build a high-performing delivery organization. NICE TO HAVE: Additional ResponsibilityDrive employee engagement initiatives, such as leadership programs and skill enhancement bootcamps. Implement frameworks for identifying and nurturing future leaders within the delivery team. Client and Stakeholder Communication Support: Onsite CollaborationWork closely with the Onsite Engagement Partner and Client Partner to ensure strategic alignment and coordination between offshore and onsite teams. Status ReportingProvide detailed project status updates, progress reports, and risk management to internal stakeholders to support the client-facing team’s communication with clients. Delivery InsightsSupport internal discussions and presentations with client-facing teams, offering insights on project delivery, risk mitigation, and operational improvements. NICE TO HAVE: Additional ResponsibilityCollaborate on thought leadership initiatives such as whitepapers or client-facing innovation workshops. Strengthen governance mechanisms for enhanced transparency and trust with stakeholders. RFPs, Proposals & Business Development Support: Support RFP ResponsesContribute to the development of RFP responses, proposals, and client presentations, focusing on delivery capabilities and solution alignment. Drive Account GrowthCollaborate with the engagement team to identify opportunities for account expansion and new business, including upselling and cross-selling. NICE TO HAVE: Additional ResponsibilityDrive solution innovation workshops to propose transformative ideas to BFSI clients. Leverage partnerships with internal practice & offering teams/third-party vendors/alliance partners to enhance solution value in RFPs. Technology & Trends Awareness: Stay Updated on Technology TrendsContinuously stay informed about the latest trends and innovations in banking technologies (e.g., AI/ML, cloud computing, application modernization, open banking). Technology IntegrationLeverage emerging technologies to provide cutting-edge solutions and drive digital transformation for the client. Cross-Functional Collaboration: Onsite-Offshore CoordinationFacilitate seamless collaboration between the offshore delivery team and onsite counterparts, ensuring alignment on project timelines, priorities, and deliverables. Global Team AlignmentEnsure smooth operational handoffs and coordinate the delivery of services between global teams, maintaining high levels of efficiency. NICE TO HAVE: Additional ResponsibilityEstablish a governance model to improve SLA adherence and accountability across global teams. Qualifications and Skills: Education: Bachelor’s or master’s degree in computer science engineering, Information Technology, Software Engineering, or a related field.
Posted 1 hour ago
4.0 - 8.0 years
1 - 6 Lacs
Noida
Work from Office
Duties Experience Range: 5-7 Yrs JD Proactive capacity and headcount planning to minimize over/under staffing scenarios. Act as a control owner to ensure 100% compliance on all regulatory requirements and business rules associated with resource allocations and staffing on projects. Demonstrate success against all business, operational and people management KPIs. Drive continuous improvement, process transformation, technology enablement and automation to create measurable efficiencies within the team. Monitor schedule adherence, address schedule changes and resolve staffing conflicts. Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods. Analyze and execute staffing solutions to meet unplanned demands. Collaborate with Talent acquisition on new hire allocations in accordance with project budgets and Capacity plans. Create dashboards to monitor, analyze and report against key KPIs. Documenting processes and maintaining records. Stakeholder management Create strong connects with stakeholders in the business, onshore, cross ACs, Talent, Finance and cross LOS. Analyzing annual budget plans and generating capacity to enable effective staffing on projects based on scope of work, skills, prior experience, availability, regulatory requirements and project budget. Team management –Backup and succession planning, quality monitoring, performance evaluation, career guidance and overall supervision
Posted 5 hours ago
3.0 - 6.0 years
5 - 10 Lacs
Bengaluru
Hybrid
Resource Management Executive: Key Responsibilities: Resource Planning & Allocation: End to end resource management, understand lifecycle, internal fulfilment, bench management etc Develop and maintain a resource plan to meet project and business requirements. Allocate resources (human, equipment, financial) based on project scope, deadlines, and priorities. Track resource availability and utilization to ensure the right resources are in place at the right time. Team Coordination: Work with project managers and department leaders to assess resource needs for ongoing and upcoming projects. Ensure that team members have the necessary tools, equipment, and support to perform their roles effectively. Resolve resource conflicts and balance workloads across departments or projects. Resource Optimization: Identify underutilized resources and reallocate them to areas where they are needed most. Monitor and analyze resource performance, identify gaps, and implement improvements to maximize efficiency. Develop strategies for reducing resource wastage and improving cost-efficiency.
Posted 20 hours ago
3.0 - 8.0 years
3 - 8 Lacs
Mumbai
Work from Office
Hiring for WFM - Work Force Management - Mumbai Location 3 to 5 Years Exp upto = 5 LPA 5+ to 8 Years Exp upto = 8 LPA Candidate should have core Exp into WFM - Work Force Management Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai
Posted 20 hours ago
10.0 - 14.0 years
5 - 9 Lacs
Mumbai
Work from Office
Skill required: Talent & HR - SAP Talent & HR Designation: PPSM Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are seeking a detail-oriented and proactive PMO Analyst to join our team in the service industry. This role is ideal for someone with a strong foundation in project management methodologies and advanced Excel capabilities. The PMO Analyst will support project delivery, governance, and reporting across the portfolio, ensuring alignment with strategic objectives and operational efficiency. What are we looking for Bachelors degree in Business, Engineering, IT, or related field. 46 years of experience in a PMO or project coordination role. Proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros) and SharePoint. Familiarity with project management tools (e.g., MS Project, JIRA, Smartsheet). Strong analytical, organizational, and communication skills. Knowledge of project management methodologies (Agile, Waterfall, or hybrid). Experience working in an HRO environment with an MNC organization. OK to work during US/ANZ business hours. Experience working in a high-pressure environment with tight deadlines. Certification in PMP, PRINCE2, or CAPM. Experience with Power BI or other data visualization tools. Exposure to financial tracking and budget management in project settings Roles and Responsibilities: Project Governance & Support:Monitor and track project progress, milestones, and deliverables. Maintain project documentation, RAID logs (Risks, Assumptions, Issues, Dependencies), and SharePoint repositories. Support project managers with scheduling, resource planning, and stakeholder coordination. Reporting & Analytics:Develop and maintain dashboards and reports using Excel and other tools (e.g., Power BI). Consolidate weekly/monthly project status reports and KPIs for leadership review. Analyze project data to identify trends, risks, and opportunities for improvement. Process Improvement:Document and enhance PMO processes and templates. Conduct audits to ensure process compliance and data integrity. Support continuous improvement initiatives and knowledge sharing. Stakeholder Engagement:Facilitate communication between project teams, leadership, and external stakeholders. Assist in onboarding new team members and coordinating training sessions. Manage tech logistics and roll on/roll off process for resources on deal. Qualification Any Graduation
Posted 21 hours ago
5.0 - 8.0 years
5 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication
Posted 21 hours ago
3.0 - 6.0 years
5 - 8 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication
Posted 21 hours ago
5.0 - 8.0 years
5 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication
Posted 21 hours ago
2.0 - 7.0 years
4 - 6 Lacs
Ahmedabad, Gujarat
Work from Office
We are seeking a highly organized and detail-oriented IT Resource Planner with proven expertise in Asana to join our team. The ideal candidate will be responsible for resource allocation, project planning, and optimizing team performance to ensure the successful delivery of IT initiatives. Your proficiency with Asana will play a crucial role in streamlining project management processes, improving collaboration, and achieving operational excellence. Key Responsibilities: Resource Planning and Management: Analyze resource needs across IT projects and allocate personnel, tools, and technology accordingly. Identify resource gaps and proactively address challenges to meet project requirements. Project Coordination: Develop and maintain project plans, timelines, and schedules using Asana. Ensure all tasks and deliverables are clearly defined, assigned, and tracked for progress. Team Collaboration: Facilitate effective communication between team members, stakeholders, and management. Optimize workflows and encourage collaboration using Asanas features. Reporting and Analytics: Monitor project performance and resource utilization through dashboards and reports in Asana. Provide regular updates to stakeholders on resource allocation, project timelines, and potential risks. Process Improvement: Evaluate and enhance resource planning and project management practices. Provide training and guidance to team members on effectively using Asana. Requirements: Bachelors degree in IT, Project Management, Business Administration, or a related field. Proven experience as a Resource Planner or Project Coordinator in an IT environment. Experience in using Asana for project management, including advanced features like task dependencies, templates, and reporting. Strong understanding of IT project lifecycles and methodologies (Agile, Scrum, etc.). Exceptional organizational, analytical, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced, dynamic environment. Preferred Qualifications: Certification in Project Management (e.g., PMP, PRINCE2, or equivalent). Experience with other project management tools and integrations (e.g., Asana, MS Teams, Monday.com, Workday). Familiarity with IT infrastructure, software development, or cloud services.
Posted 22 hours ago
3.0 - 8.0 years
5 - 9 Lacs
Hyderabad
Work from Office
. We are looking for an Operations Leader to join our Controllership Business Unit. As the Business Unit Operations Leader you are responsible for driving operational excellence & rigor across one of the fastest growing and most complex business units in insightsoftware. The Controllership BU services customers worldwide across Close & Consolidation, Tax, Disclosure Management, Equity Management, and ESG. This role offers the opportunity to lead and influence cross-functional teams, including directors, VPs, and SVPs aligned with the business unit. This role is responsible for setting up and driving the operating rhythm, cadence, and review structure that simplifies how the business unit functions from a weekly through annual cadence flow, working with x-functional teams and adjacent business unit teams. Your passion for data and metrics will help to set x-functional goals, OKRs, and KPIs that align with the annual operating framework for our Rally Cry. Working closely with x-functional operating peers and the companys Chief of Staff (CoS) youll ensure the business unit objectives, metrics and goals are tracked, reviewed, and actioned for improvement and learning. In this role, you will have the opportunity to lead, shape and or participate in x-functional sprints, not limited to, but that may include; M&A, product operations, growth tiger teams, get-well plans, data hygiene, P/L rebalances, annual and quarterly planning, and x-functional career pathing, resource planning & allocation. The successful candidate has a blend of visionary and analytical skills, and is financially driven. Your tenacity, and drive influence people to do their best. As the operating leader for the day-to-day rhythm of the business, you are the go-to oracle of knowledge across the teams as we scale the business. Own the day-to-day operating cadence for the Controllership BU, through standups, QBRs, bi-weekly check-ins. Drive the operating metrics review on a weekly, monthly, and quarterly basis, covering pipeline, bookings, and ARR across retention with product pillar teams. Guide the BU team with requisite planning activities, working with the WW Head of Product Operations; QBRs, half-yearly and annual planning, as well as pricing and packaging updates to our product lines. Work hand-in-hand with functional operating leads (e.g. marketing, sales ops, etc.) to drive data requests and or process improvements to simplify and streamline how the business runs. Be the go-to for functional leaders when it comes to running the business, the know-how of the ISW business model, and the pulse driver of whats a priority across the business. Spearhead and drive bi-monthly all hands from agenda to overall session execution. Work with pillar and product leaders to execute product strategy, planning, and GTM motion definitions. Spearhead and drive necessary ad hoc standups that require x-functional alignment Project Manage M&A integration activities, support the creation and execution of Product Strategies and Value Creation Plans. Join forces with other operating leaders across the organization to ensure consistency, improvement, and simplicity in alignment and coordination across ISW as we scale forward. Work with teams to drive tools, processes, and reporting consistency. Where the business needs process or execution improvements, lead and initially drive x-functional efforts to address whats needed when no one functional owner can lead. Ensure consistency of presentation and content inputs, storyline, data, and artifacts in support of VP, SVP, and ELT-level presentations and sessions as required. Represent the BU General Manager when not present and drive necessary decision-making. Qualifications 5+ years working in a SaaS-based software business in an operating or functional role, leading and influencing teams that do not report directly to you. 3+ years of functional experience in growth-oriented roles, being of product, GTM, or customer success. Sharp attention to detail; presentation and financials. Prior consulting experience is a plus. Experience working with Agile methodology. P/L savvy; looking at growth, innovation, and retention. Strong organizational skills; methods, consistency, repeatability Proven ability to drive decision-making and conflict resolution as required. Owner mindsetability to drive respective change across teams with influence and followership Strong presentation and communication skills Strong experience with various tools; Excel, BI reporting, Jira, confluence, SFDC, Smatsheets, etc. Ability to work collaboratively with others and navigate complex decision making. Additional Information We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location . ** ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Learn more about our high-energy, high-performance global team. Work With Us insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.
Posted 23 hours ago
8.0 - 13.0 years
10 - 15 Lacs
Mumbai, Hyderabad, Bengaluru
Work from Office
About the Role: Grade Level (for internal use): 11 The Team: This leadership position will be a part of S&P Globals Enterprise Data Organisations (EDO) Capital Markets data operations team. The purpose of this team is to generate unique market-leading data, ensuring accuracy, completeness, and timeliness. By leveraging innovative data collection and analytical techniques, we enhance transparency and deliver actionable insights that inform strategic decision-making. Our culture of innovation prioritizes Lean methodologies and automation to streamline processes and improve data integrity. Through strong stakeholder relationships and a deep understanding of market dynamics, we position ourselves as trusted partners, equipping clients with the intelligence needed to navigate opportunities and risks in a competitive environment. Impact: This position offers the opportunity to lead a team of highly motivated individuals and contribute to achieving the teams goals. You will lead efforts to improve data accuracy, completeness, and timeliness through collaboration, innovation, and the execution of ad-hoc projects, with a focus on acquiring and collecting public and private data. Through strong stakeholder relationships and a deep understanding of market dynamics, we position ourselves as trusted partners, equipping clients with the intelligence needed to navigate opportunities and risks in a competitive environment. Responsibilities Formulate and implement data-driven strategies that balance technical and product knowledge, collaborating with multiple teams to create best-in-class solutions. Oversee and implement data quality projects that align with evolving business priorities, ensuring high standards of data integrity. Identify opportunities for new datasets within the market landscape and support the development of strategies to incorporate them into existing frameworks. Demonstrate empathy and support team members, especially during challenging times, promoting a culture of well-being and collaboration. Encourage team motivation, facilitate career progression discussions, and execute succession planning to nurture talent within the team. Enhance the technical skills of the team, preparing them for future growth and evolving industry demands. Establish SMART objectives for team members, actively manage performance, and communicate the Pay for Performance culture and its linkage to rewards. Track and communicate team performance metrics, including time utilization and quality statistics, while setting challenging benchmarks for resource efficiency. Mentor the team on industry trends and large-scale data projects, providing guidance on business initiatives. Manage short-term and long-term projects from resource planning to execution, collaborating closely with the Data Management team to ensure alignment and effectiveness. Drive constructive conversations with the leadership team and stakeholders across various locations, ensuring alignment on goals and expectations. Advocate for a culture of innovation by understanding processes and workflows, generating ideas to eliminate content gaps and establish best practices. Foster a lean mindset to improve operational efficiency. Ensure all critical timelines and requirements for business-as-usual workflows, KPIs, and projects are met, demonstrating problem-solving capabilities at all levels. As a people leader, embody and promote the organizations values, culture, and strategic objectives, setting an example for the team. What we are looking for: Prior leadership experience in data services, with a strong focus on people management. Knowledge or experience in the industry is preferred. In-depth understanding of the mechanics of the capital markets domain, with the ability to quantify trends impacting the industry and provide insightful analysis. Proven operational management skills with a keen attention to detail, gained within a respected data company, ensuring effective oversight of data quality and performance. Experience in introducing and monitoring Key Performance Indicators (KPIs) and performance metrics, facilitating continuous improvement and accountability within the team. Capacity to give and receive constructive feedback, providing coaching to team members to foster their professional growth and development. Exceptional oral and written communication skills, enabling clear articulation of complex data insights and fostering effective stakeholder engagement. Willingness to work across various shifts, including night shifts on a rotational or as-needed basis, demonstrating adaptability to meet business needs. Maintains high ethical standards both personally and professionally, ensuring transparency and integrity within the team. Strong collaboration skills with the ability to work effectively within cross-functional teams and build relationships with various stakeholders. Comfort with change management processes, adapting to evolving business needs and driving innovation within the team. Familiarity with additional analytical tools or programming languages that enhance data analysis capabilities. Experience in managing projects from inception to completion, including the ability to prioritize tasks and manage resources effectively. Understanding of cultural differences and the ability to navigate them effectively in a global work environment. Commitment to continuous learning and professional development in data analysis and emerging technologies. A results-oriented approach, focusing on achieving goals and delivering measurable outcomes. Preferred Qualifications: A minimum of 8 years of experience working closely with senior leaders and decision-makers, demonstrating the ability to influence and drive strategic initiatives. Proven experience in establishing and nurturing trust with business heads, fostering long-lasting business relationships that benefit both the organization and stakeholders. Comfort with a high degree of autonomy, effectively managing priorities from multiple internal and external stakeholders to achieve organizational goals. Basic knowledge of SQL and Generative AI is desirable, providing a foundation for data analysis and innovative solutions. Familiarity with data visualization tools, enabling effective communication of insights through visual storytelling. Possession of a Green Belt Certification and exposure to Lean concepts, indicating a commitment to process improvement and operational efficiency. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning) Location - Hyderabad,Bengaluru,Mumbai,Maharastra
Posted 23 hours ago
8.0 - 10.0 years
25 - 30 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: User Acceptance testing. Experience: 8-10 Years.
Posted 23 hours ago
1.0 - 4.0 years
3 - 6 Lacs
Noida, Kolkata, Bengaluru
Hybrid
Job Summary: We are seeking a motivated and detail-oriented individual to join our Resource Management Team in an entry-level role. As a member of the team, you will play a crucial role in supporting resource planning and allocation across Tax. This position offers an excellent opportunity to gain practical experience in resource management while working alongside a dynamic and collaborative team. Responsibilities: Assist in resource planning activities, including analyzing project requirements, forecasting resource needs, and identifying potential gaps or conflicts. Collaborate with team members to gather resource availability information, update databases, and maintain accurate records of resource allocations. Support the scheduling and coordination of resources for projects, ensuring optimal utilization and alignment with project timelines. Monitor and track resource allocation and utilization, providing regular updates and reports to leads and project managers. Assist in identifying and resolving resource allocation conflicts, working closely with stakeholders to find suitable resolutions. Contribute to process improvement initiatives by suggesting and implementing enhancements to streamline resource management workflows. Stay updated on industry trends and best practices related to resource management, sharing knowledge and insights with the team as appropriate. Provide administrative support as needed, such as preparing documentation, and maintaining relevant files and databases. Requirements: Bachelor's degree in Business Administration, Management, or a related field. Strong analytical and problem-solving skills with a keen attention to detail. Excellent organizational and time management abilities to handle multiple tasks and meet deadlines. Effective communication skills, both verbal and written, to interact with team members and stakeholders at all levels. Proficient in using productivity tools, such as Microsoft Excel, to analyze and present data. Ability to work collaboratively in a team environment while also being able to work independently when required. Proactive attitude and willingness to learn and adapt in a fast-paced and evolving work environment. Familiarity with resource management software or tools is a plus.
Posted 23 hours ago
6.0 - 10.0 years
12 - 16 Lacs
Chennai
Work from Office
Are you an engineering leader who thrives on building high-performing teams, delivering complex projects, and working closely with clients? We're looking for an Engineering Manager who can drive both technical excellence and delivery success across our growing portfolio of projects. Key Responsibilities: Own full project delivery: planning, execution, timelines, and closure Provide technical direction and ensure engineering best practices Lead and mentor a team of engineers (and possibly QA/DevOps) Build strong relationships with clients and internal stakeholders Drive process improvement, delivery excellence, and team performance Manage budgets, resource planning, and ensure profitability What Were Looking For: Experience in leading engineering teams and project delivery. Hands-on experience in any .NET, Java, Python, or any technology stack Strong understanding of system design, architecture, and scalable solutions Ability to work cross-functionally with clients, leadership, and product teams Experience with Agile/Scrum or hybrid delivery models Strong focus on team development, technical quality, and outcomes If youre someone who takes ownership, builds trust with clients, and enjoys solving technical and delivery challenges, this role is for you.
Posted 1 day ago
5.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: HRO. Experience5-8 Years.
Posted 1 day ago
8.0 - 10.0 years
5 - 9 Lacs
Visakhapatnam
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Invoice to Pay(Transactional Accounting). Experience8-10 Years.
Posted 1 day ago
10.0 - 15.0 years
5 - 9 Lacs
Gurugram
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience>10 YEARS.
Posted 1 day ago
5.0 - 8.0 years
10 - 13 Lacs
Hyderabad
Work from Office
RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)
Posted 1 day ago
12.0 - 16.0 years
35 - 40 Lacs
Pune
Work from Office
Relevant experience required (in years): 12+ years. Educational Qualification: Bachelors degree in Business Administration , Engineering, Information Technology, or related field Your Position We are seeking an experienced and dynamic Manager to lead and oversee multiple teams within the organization. The Group/ Project Manager will be responsible for strategic planning, operational efficiency, and ensuring that the teams under their leadership meet company goals and objectives . This role requires strong leadership, communication, and problem-solving skills, as well as the ability to manage resources, budgets, and personnel across multiple functions. Required Skills & Competencies: Strong leadership and interpersonal skills. Excellent strategic thinking and decision-making abilities. Effective communication and negotiation skills. Proficiency in project management and resource planning. High level of problem-solving capabilities. Financial acumen, particularly related to budgeting and resource allocation. Roles & Responsibilities: Project Management & Planning: Lead and manage automation integration projects, ensuring timely and successful delivery of projects. Define project scope, objectives , deliverables, timelines, and resource requirements in collaboration with internal teams and clients. Develop and execute detailed project plans, ensuring that components are integrated effectively into the automation ecosystem. Monitor project progress and implement corrective actions to stay on schedule and within budget. Leadership & Team Management: Lead and supervise multiple teams or departments within a group. Provide mentorship, guidance, and support to team leaders and members. Foster a positive work culture and encourage professional development within teams. Conduct performance reviews, provide feedback, and set goals for team members. Strategic Planning & Execution: Serve as the primary point of contact for clients regarding automation integration projects. Manage client expectations, provide regular updates on project progress, and address any concerns or issues related to automation integration. Conduct client meetings to review milestones, performance metrics, ensuring the solutions meet or exceed expectations. Collaborate with clients to refine their automation strategies and identify further optimization opportunities. Budget & Resource Management : Oversee and manage the groups budget, ensuring proper allocation of resources. Monitor spending and ensure projects are completed within budget constraints. Change Management & Innovation: Lead efforts for continuous improvement and innovation within the group. Ensure the group stays adaptable to changes in the market, industry, or company priorities. Promote and drive organizational change initiatives. Risk Management: Identify risks within the groups activities and develop mitigation strategies. Address challenges proactively and maintain contingency plans for potential disruptions. Client/Stakeholder Relations: Engage with clients, partners, and other stakeholders as necessary. Ensure high levels of customer satisfaction and service delivery across the teams within the group. Required Skills & Qualifications : Educational Background : Bachelors degree in Business Administration , Engineering, Information Technology, or related field Project Management Professional (PMP), PRINCE2, Agile certification, or other relevant certifications preferred. Experience : 5+ years of experience in the automation industry, with at least 2 years in a leadership or managerial role.
Posted 1 day ago
9.0 - 14.0 years
18 - 25 Lacs
Noida
Work from Office
Position Summary: We are seeking a highly analytical and detail-oriented professional to join our team as a Resource Planning & Forecasting Specialist . This role is critical in ensuring optimal resource allocation, forecasting capacity needs, and aligning workforce deployment with business objectives. Key Responsibilities: Resource Planning & Forecasting Develop and maintain dynamic resource allocation models based on project pipeline, business demand, and employee capacity. Collaborate closely with business leads, delivery heads, and project managers to understand short- and long-term resource requirements. Allocation & Optimization Match resources with the right skills to appropriate projects, ensuring a balance between resource utilization , employee development, and project success. Propose reallocation strategies to manage overstaffing or understaffing across departments or teams. Data Analysis & Modeling Build and optimize forecasting models using Excel, Power BI, Anaplan , or other workforce planning tools. Leverage historical data and implement predictive models to anticipate future resourcing gaps or excesses. Client Management Serve as the central point of contact for HR, leadership, and project teams on all resource deployment matters. Present strategic resourcing plans and data-driven recommendations to senior management. Process Improvement Establish and implement best practices for resource planning, tracking, and optimization. Lead initiatives to automate manual planning processes and integrate planning tools with existing systems (e.g., HRIS, PMS ). Required Skills & Qualifications: Strong background in resource/workforce planning, project staffing, or operations management . Proficient in data analysis and modeling tools such as Excel (advanced), Power BI, Anaplan , etc. Strong communication and stakeholder management skills. Experience working in dynamic, cross-functional environments with shifting priorities. Ability to work independently and provide strategic insight. Share profile -vaishali.gautam@provana.com
Posted 2 days ago
8.0 - 10.0 years
9 - 11 Lacs
, United Arab Emirates
On-site
Description We are seeking a highly skilled Planning Engineer to join our team. The ideal candidate should have 8-10 years of experience in the job market context of India, with a proven track record of successful project planning and execution. As a Planning Engineer, you will be responsible for creating and managing project schedules, monitoring progress, and identifying and mitigating potential risks. Responsibilities Develop and maintain project schedules using software tools such as Primavera P6 Collaborate with project managers, engineers, and other stakeholders to establish project timelines and milestones Ensure project activities are completed on time and within budget Monitor project progress and provide regular status updates to project stakeholders Identify and mitigate potential project risks and develop contingency plans Prepare reports and presentations for senior management Assist in the development of project budgets and resource plans Provide technical expertise in project planning and scheduling Skills and Qualifications Bachelor's degree in Civil/Mechanical/Electrical Engineering or a related field 8-10 years of experience in project planning and scheduling Proficiency in project management software such as Primavera P6 Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience working on large-scale construction projects Knowledge of relevant industry standards and regulations Project Management Professional (PMP) certification is a plus
Posted 2 days ago
10.0 - 15.0 years
40 - 45 Lacs
Mumbai, Malda
Work from Office
Date Posted: 2025-04-02 Country: India Location: Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India Accountable for site safety & Ensuring Zero Accidents-Zero Incidents & Responsible for inculcating safety culture among the team through continuous Awareness programs & Safety audits. Responsible for Representing the company in front of Customers & sub con team right from the beginning to Project Close out. Responsible for Monitoring the execution of the projects by having weekly review meetings with team members to ensure project is completed on time or before the completion time lines Ensures Cost control towards achieving the positive NRM, which shall get the Best Financial Performance Responsible for Risk Analysis & converting the positive risks as an opportunity to the company Responsible for Ensuring adherence of Compliance requirements during the execution & completion of the project Responsible for Closely monitoring the Project Milestones and triggering the invoices with respect to the TOP mentioned in the WO Responsible for channeling the clear project communication with both internal & external stakeholders Responsible for implementing OTIS project management and site installation processes and procedures Responsible for coordination between Installation, Quality & Testing team Responsible for Resource planning which includes Tools, sub-contractors before start of the Project Responsible for getting statutory approvals form Government for both starting the installation & End user usage of the equipment Basic Qualifications Degree / Diploma in an Engineering discipline Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills and presentation skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and Responsibilities Strong leadership skills, goal-orientated, and good decision-making skills with strong time management and organizational skills 10 - 15+ years of elevator industry experience preferred Desirable - Experience in Elevator industry.
Posted 2 days ago
2.0 - 7.0 years
4 - 8 Lacs
Hyderabad
Work from Office
DeliveryOps Specialist / RMG Specialist1 What you will do: Collaborate with project managers and department heads to identify resource requirements for ongoing and upcoming projects. Evaluate project timelines, budgets, and resource constraints to ensure the efficient allocation of resources. Maintain a comprehensive overview of available resources Conduct resource capacity planning to assess and manage resource demands based on project priorities and objectives. Track and report on resource utilization, analyzing data and providing suggestions for resource optimization. Collaborate with stakeholders to resolve resource-related conflicts, negotiate resource sharing, and balance competing priorities. Implement and maintain resource management tools, systems, and processes to enhance visibility, transparency, and efficiency. Required skills and qualifications Bachelors degree in computer science, statistics, or a related field 2+ years of experience in resource management or a related role, preferably in a project-based environment. Strong understanding of resource planning, allocation, and optimization principles and methodologies, preferably in the Indian context. Proficiency in using resource management software and tools to track, analyze, and report on resource utilization. Excellent analytical and problem-solving skills to assess resource demands and optimize resource allocation. Effective communication and interpersonal skills to collaborate with stakeholders at all levels of the organization. Preferred skills and qualifications Masters degree in HR, project management , Operations or a related field. Professional certification in resource management or project management. Strong financial acumen and ability to analyze resource-related costs and budgets. Experience in managing remote or geographically dispersed teams
Posted 2 days ago
4.0 - 9.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Develops, defines, and executes plans of record, includingschedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 4+ years of Program Management or related work experience. The successful candidate will own technical program management for our Oryon CPU Engineering team's development and delivery to a key Qualcomm SoC. This is the same team behind Snapdragon Elite X laptop SoC and Snapdragon 8 Elite. Responsibilities will include: Coordinate, plan and drive CPU IP development, testing and delivery to SoC alongside the smartest minds in the industry! Negotiate schedule, scope and line up resources to meet aggressive schedules to deliver best in class efficient, high-performance CPUs. Organize and lead interdepartmental discussions to set project milestones/schedules, plans of records, define project tasks, establish program policies and processes. Responsible for managing IP-SoC relationship. Troubleshoot program issues and help to develop alternative program tasks, schedules, milestones, resource plans, processes etc. to resolve program issues and conflicts. Determine risks, develop mitigation strategies, and communicate information to internal and external key stakeholders. Must be able to proactively drive and solve problems to solutions. Roll-up and report regularly to senior management-executives on key development milestones, budget, metrics, risks, and mitigation plans. Develop processes to increase the productivity and efficiency of the team. Manage teams through design, development, validation, test, manufacturing, deployment, and sustaining activities for hardware products. Be an advocate for the program in cross-functional and stakeholder meetings
Posted 2 days ago
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