Program Manager II, EMXO FBA

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements
Are you a customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for a Program Manager to drive challenging projects across multiple teams and locations unlocking potential of multiple Stores across the world. The ideal candidate will share Amazon’s passion for the customer, always driving trade-off decisions through the prism of Amazon’s customers/sellers. In this role you will be responsible for working closely with Stores across Emerging Marketplaces including program teams, sellers, seller support, customer service, Supply Chain and Operations to identify fulfillment related issues faced by sellers and drive projects with the stakeholders to alleviate their issues. You will also partner with product management teams to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon. About the team: The Emerging Marketplaces Experience Organization (EMXO) drives the best FBA seller experience across multiple Emerging marketplaces. We work closely with stakeholders across the US, LATAM, MENA and APAC. We deliver solutions (program and product) that cater to the entire spectrum of FBA life cycle (such as Inbound, Inventory management, capacity management, inventory placement etc.) in partnership with stakeholders. Key job responsibilities: - Identify, analyze and own solutions for seller/customer experience impacting issues - Gather and analyze seller feedback to identify seller experience improvement initiatives and work with Product team to implement those - Measure operations performance and work with other teams (Supply Chain and Operations, Seller Support, and Product Management) to ensure goals are met - Identify blockers, resolve or escalate seeking support from leadership