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2.0 - 6.0 years
7 - 11 Lacs
Pune
Work from Office
Vuram Technology Solutions Pvt Ltd is looking for Senior Group Manager - Process Training to join our dynamic team and embark on a rewarding career journey Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives
Posted 1 month ago
4.0 - 9.0 years
7 - 12 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience
Posted 1 month ago
3.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and process betterment Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc Set-up daily/weekly huddles with trainees to track progress and resolve any issues Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions based on TNI for existing employees Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards Qualifications Graduate with experience in Finance and Accounting ( AP,AR and R2R) with training delivery experienc
Posted 1 month ago
0.0 - 2.0 years
2 - 4 Lacs
Mysuru
Work from Office
Job Role . To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description (a) Guest Orientation . To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. (b) Personalized Service . EH provides a very personal, detailed, seamless service to guests. (c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. (d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. (e) Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework. (f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. (g) Product Knowledge . Should have thorough knowledge of Resort & Operations.
Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Ludhiana
Work from Office
Associate provide the TC Experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores maintain the inventory check, and have to report to the Floor manager providing him all the details of the store
Posted 1 month ago
3.0 - 5.0 years
7 - 12 Lacs
Gurugram
Work from Office
Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti
Posted 1 month ago
2.0 - 7.0 years
4 - 6 Lacs
Ahmedabad
Work from Office
Job Title: International Trainer BPO Location: Gift City Gandhinagar Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International BPO Training preferred) Educational Qualification: Graduation – Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.
Posted 1 month ago
2.0 - 6.0 years
3 - 7 Lacs
Visakhapatnam
Work from Office
Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Visakhapatnam
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards
Posted 1 month ago
1.0 - 4.0 years
3 - 6 Lacs
Gandhinagar
Work from Office
Job Title: Process Trainer International Back Office Operations Experience: 1 to 4 Years Location: Gandhinagar, Gift City Work Type: Work From Office (WFO) Shift: Night Shift (US/UK Time Zones) Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 4 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.
Posted 1 month ago
1.0 - 3.0 years
5 - 9 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 1-3 Years.
Posted 1 month ago
4.0 - 8.0 years
3 - 5 Lacs
Bihat, Lucknow
Work from Office
About the Company In February 2013, Namra Finance Ltd. became the first company in India to receive the long awaited "NBFC-MFI" (Non-Banking Finance Company - Microfinance Institution) License. This special category of NBFC was created by the RBI based on the Malegam Committee recommendations to serve the underserviced and the poor segment of India by providing Microfinance, or small income-generating loans at reasonable interest rate, collateral-free. Namra Finance is a wholly owned subsidiary of Arman Financial Services Ltd, and was formed for the sole purpose of demerging Arman's Microfinance operations into a separate entity for numerous regulatory and administrative purposes. The combined entity under Arman has a long standing positive track record and is a solid company with an attractive business mix of secured and unsecured lending products. On one hand it offers a very high rural and social support and on the other hand it delivers high commercial returns. Unlike many other MFIs and NBFC, we focus on controlled growth rather than irrational exponential growth. We are extremely conservative with our lending and follow very strict underwriting guidelines. Namra is a member of Microfinance Institutions Network (MFIN) and a member of Pradhan Mantri Mudra Loan Yojana.
Posted 1 month ago
9.0 - 14.0 years
13 - 23 Lacs
Noida
Work from Office
About AIonOS AIonOS, a groundbreaking joint venture between InterGlobe and Assago , is revolutionizing businesses with AI-driven transformations . Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries. As pioneers in AI-powered Customer Experience (CX) transformation , we deliver superior services to global customers. Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide. Job Title: Senior Manager (Account Head) - Training Location: Noida / Onsite (May involve travel based on business requirements) As Senior Manager Training , you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX). Key Responsibilities Strategic Leadership Develop and implement advanced AI-powered training programs. Align training strategies with organizational goals and CX benchmarks. Drive organizational change through innovative learning frameworks. Training Program Development Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. Create customized onboarding programs for seamless role integration. Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights Evaluate training outcomes using analytics. Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development Lead coaching initiatives to improve core CX competencies and leadership skills. Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement Ensure adherence to training protocols, regulatory standards, and audit readiness. Present outcomes and strategic recommendations to senior leadership & clients. Key Hiring Skills Experience 9–15 years in training and development, including 5+ years as Account Head – Training, overseeing large-scale CX training operations (500+ employees) form training standpoint. Mandatory experience in travel industry , managing CX for Airlines/OTAs (Air Bookings). Technical Expertise Proficiency in AI-driven learning tools and instructional design methodologies. Expertise in content development (e-learning, instructor-led, and hybrid programs). Leadership Skills Proven ability to lead cross-functional projects and drive continuous improvement. Strong facilitation, presentation, and stakeholder management abilities. Educational Background Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. What We Offer Competitive salary, including performance-based variable pay. Career advancement opportunities in an AI-driven organization. A collaborative work culture fostering learning and growth. The opportunity to lead innovative projects in a transformative enterprise. If you are a visionary training leader passionate about driving AI-powered CX excellence, join us at AIonOS to redefine the future of training and development.
Posted 1 month ago
7.0 - 12.0 years
8 - 13 Lacs
Pune
Work from Office
Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com
Posted 1 month ago
12.0 - 20.0 years
17 - 27 Lacs
Visakhapatnam
Hybrid
Role & responsibilities Work with the Training leads to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts • Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training New business Transition/Knowledge Acquisition , Transfer and Training BAU . Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Preferred candidate profile
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Mohali/SAS Nagar, Chandigarh, Panchkula
Work from Office
Hey There Call @ 9779924404 For interview We Are Hiring Customer / Tech Support, For International / Domestic BPO Call Centre Must have Good Communication Skills Chandigarh , Mohali Location Work From Office Walkin Interview CTC 15-35 K/ M Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals
Posted 1 month ago
2.0 - 7.0 years
3 - 8 Lacs
Hyderabad
Hybrid
Looking for a skilled, hands-on Manufacturing Trainer to train individuals and groups in producing millet-based breakfast powders. Guide trainees through every stage from raw material selection to mixing, hygiene, packaging, and shelf-life management Required Candidate profile 1. Experience in millet-based food manufacturing or processing, especially powders, mixes, or health foods 2. Strong understanding of food-grade machinery standards 3. Good in English and Hindi
Posted 1 month ago
3.0 - 4.0 years
3 - 4 Lacs
Chennai
Work from Office
Hiring Domain Trainer 3–4 yrs experience in a training process documentation role in KPO Strong exp in creating, managing, & revising SOPs and process documentation. Good understanding of process workflows and quality standards MS Office tools
Posted 1 month ago
8.0 - 13.0 years
10 - 17 Lacs
Noida, Gurugram
Work from Office
Job Title: Training and Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Training and Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred). Interested candidates can reach out at Tanvi.tyagi@telusinternational.com or Whats app @ 9873305992.
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for Process Trainer Skills - Process Trainer, Training, process knowledge, Training Min 5 Years of Exp Salary up to 6.5 LPA Loc - Gurgaon Contact 8384030597 ( Richa ) email - richaimaginators83@gmail.com
Posted 1 month ago
2.0 - 4.0 years
2 - 4 Lacs
Thane
Work from Office
Roles and Responsibilities Design and deliver training programs for collections teams on various aspects of credit card collection, including payment collection, recovery, and loan collection. Develop and maintain effective communication channels with internal stakeholders to ensure seamless integration of training initiatives into business operations. Collaborate with subject matter experts to create engaging learning materials, such as presentations, videos, and manuals. Conduct regular assessments to evaluate trainee performance and provide feedback for improvement. Identify areas for process enhancements and implement changes to optimize collections strategies. Contact - 9594690866 Neelam.Shahu@teleperformancedibs.com
Posted 1 month ago
2.0 - 7.0 years
5 - 9 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. For any queries, call : Ms.Karishma Pattem :84339 73130 Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 46 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted
Posted 1 month ago
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